Nissan of Cool Springs

Greg was very knowledgable of the pre-owned inventory. He helped me determine the best mpg car available for my budget. He knew all of the products available well enough to guide me to the best decision He helped me determine the best mpg car available for my budget. He knew all of the products available well enough to guide me to the best decision for me and my budget. When it came time to test drive the available cars he knew them all very well. This was an important decision for me since it was a car for my 19 year old. I wanted safety, economy and a good price. Greg worked with the finance team to get me the best deal possible. I really appreciate the way he gave me his undivided attention and made me and my son feel part of the Nissan Cool Springs family. Thanks Greg! I will be back to see you for my next car. More

Good experience. Mr. Pointer was very pleasant and courteous. He met my needs very well regarding the purchase of the car. Other staff was helpful as well. Everyone I encountered seemed to enjoy th courteous. He met my needs very well regarding the purchase of the car. Other staff was helpful as well. Everyone I encountered seemed to enjoy their job and I would recommend this dealership to friends. More

As a responsible car buyer I believe I covered my bases well. When I searched the internet and came across the vehicle of my family's dream, we found it @ Nissan of Cool Springs! I am a PROUD CRIMSON TIDE well. When I searched the internet and came across the vehicle of my family's dream, we found it @ Nissan of Cool Springs! I am a PROUD CRIMSON TIDE fan and a PROUD ALABAMIAN but I chose to climb OLD ROCKY TOP to get the best deal on a dream come true. Thanks to J. Pragel,B. Crabtree, and everyone at Nissan of Cool Springs in Franklin Tennessee for making my carbuying experience a Memory Maker!!! Bama 0 Rocky Top - Well I won't go that far but they did score! Thanks More

This dealership provided us with fast, upfront pricing, without playing the game of keeping the customer guessing. We did not feel pressured to buy...they answered our questions and provided good insight without playing the game of keeping the customer guessing. We did not feel pressured to buy...they answered our questions and provided good insights into the vehicle we were going to purchase. We also particularly found the Financing Agent a pleasure to deal with. This could be the worst part of buying a car - but actually it turned out to be among the best! Our Financing Agent kept things light, shared his insights, was not "high pressure" and a great sense of humor! All in all - the whole experience was smooth, easy and pleasurable. Thank you Nissan of Cool Springs and especially Jonathan Pragel, Ron Veasey and Scott (Financing Agent). More

Greg Smith did a great job. He was very friendly and knowledgable about the Nissan Pathfinder we test drove and ended up buying. When it came time to price the vehicle he was very open and straightforw knowledgable about the Nissan Pathfinder we test drove and ended up buying. When it came time to price the vehicle he was very open and straightforward. At no time did I feel pressured. When I went to pick up the vehicle, he took the time set up my blue-tooth on my cell phone and went over all features of the vehicle. The best new car buying experience I have ever had! This is the 8th time I have purchased a new car in my lifetime. More

Dean White made a courteous initial contact via email and extended a follow-up phone call. He set-up an appointment with my wife and me. We were greeted well by all of the staff and ended up speaking with Jo extended a follow-up phone call. He set-up an appointment with my wife and me. We were greeted well by all of the staff and ended up speaking with Jonathan Pragel, who plugged-in our initial requests and assisted in a test drive of the vehicle we ultimately purchased. Even though we ended-up spending close to 4 hours in the process (which for the life of me I never have understood about car dealerships) it was a pleasant experience, resulting in us getting into a vehicle that was a perfect fit for us. The pricing was really quite competitive,and the incentives were amazing. We actually got into a lot more car for the money than we had anticipated. We especially enjoyed our time with Scott in the financing department. We are into the second week of driving this new unit, and seem to be enjoying it more every day! Sincerely, Bruce and Kellye C. More

Nancy was top notch from the start. Knowledgeable and helpful and always took the time to answer my calls and questions. Her walk through of the vehicle was detailed and took the time to listen to our ne helpful and always took the time to answer my calls and questions. Her walk through of the vehicle was detailed and took the time to listen to our needs and find what we wanted. There was a minor issue with the car upon receipt, to no fault of Nissan of Cool Springs, but they work hard on my behalf for a favorable outcome. I will recommend Nancy to anyone seeking to purchase a car. More

Nancy was great. Very friendly and not pushy. She asked a lot of questions about what my needs were and what I was looking for in order to narrow the search for my vehicle which ended up saving time. She a lot of questions about what my needs were and what I was looking for in order to narrow the search for my vehicle which ended up saving time. She easily answered all my questions about the cars we looked at. She was willing and able to explain all the cars features. Process of getting trade-in valued and getting thru the paperwork was painfully slow. I'd hate to see it on a busy day. More

Paul was great! He went out of his way to find me the car that I wanted. Everyone else I dealt was very friendly and made the process as easy as possible. Definitely recommend! car that I wanted. Everyone else I dealt was very friendly and made the process as easy as possible. Definitely recommend! More

Friendliness was the key. There's nothing that makes an experience better than when the representative is nice/helpful, and doesn't act like they want to be there. I was pretty comfortable the whole time. experience better than when the representative is nice/helpful, and doesn't act like they want to be there. I was pretty comfortable the whole time. More