Nissan Of Redlands

Jahan was wondering in working to get my car fixed. The car presented to the dealership on Tuesday morning for over heating and missed diagnosed until mid-day Friday, that it needed a radiator. I had p The car presented to the dealership on Tuesday morning for over heating and missed diagnosed until mid-day Friday, that it needed a radiator. I had paid for parts and labor for a fan motor that I’m not sure I needed. I paid for the completed work on Wednesday, just to drive a mile down the road to return with the same problem. The mechanic failed to diagnose the problem correctly on Tuesday which lead to a large amount of my time lost and money for the dealership. Jahan continued to communicate with me and my son, he was also an advocate for me which required him to get Chris involved to get the situation resolved. I’m making a long story short, but after four days to diagnose a car that was on the verge of overheating to need a radiator is crazy. The radiator was not leaking, but it still should have been one of the first things checked. I requested the thermostat to be replaced, because it could have also been the problem. I took my car to the Nissan dealer, because Firestone didn’t have a clue. Overall, Metro Nissan fix my and recovered a very unhappy customer. Metro Nissan should be thankful to have Jahan Carter and his service recovery skills. He was courteous, professional and committed to make things right. I truly appreciate Jahan Carter for everything he did. More

David continue to keep me up to date regarding my car problems and I am very pleased he accepted my 10% discount. Thank you! problems and I am very pleased he accepted my 10% discount. Thank you! More

Excellent attention and service, fast maintenance to my SUV, Some parts needed to be replaced and the mechanic explained me the reason very well. Thank you everyone!!! SUV, Some parts needed to be replaced and the mechanic explained me the reason very well. Thank you everyone!!! More

Everyone was welcoming and willing to help. I definitely recommend new buyers to check it out. I definitely recommend new buyers to check it out. More

Every one was super helpful and made sure that I was completely satisfied with my deal before if was made. The store manager was very accommodating and compassionate towards my concerns with doing a lea completely satisfied with my deal before if was made. The store manager was very accommodating and compassionate towards my concerns with doing a lease for the first time. I have always purchased my vehicles so I had some hesitation. He made me feel very comfortable with my decision. Jesus was a joy to deal with and made sure we had a great visit, and test drive. I feel Every one went out of their way to make sure we were completely satisfied. So much so we got two cars. Thank you!! More

Customer service is good Service Department is quick to handle any concerns you may have handle any concerns you may have More

They have a great way of making me feel like everything is going to be ok with my car and always find great solutions to help if needed. Very much appreciated and valued . is going to be ok with my car and always find great solutions to help if needed. Very much appreciated and valued . More

Jahan carter is an amazing employee who always helps with and makes sure my car is in top shape when it leaves the dealership and makes sure my car is in top shape when it leaves the dealership More

I was checked in within a very short time and was taken care of in a reasonable amount of time. care of in a reasonable amount of time. More

Always amazing work, and great customer service. Everyone is always respectful and goes the extra mile. Everyone is always respectful and goes the extra mile. More