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Nissan City of Springfield

Springfield , NJ

4.5
17 Reviews

146 Route 22

Springfield , NJ

07081

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Showing 17 reviews

December 08, 2024

I had an excellent experience at Nissan City! The staff were friendly, knowledgeable, and truly went above and beyond to ensure I had all the information I needed. From start to finish, the proce More

by tif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Dave LaGruth, Israel Mardi, Jesse Smith, Anthony Girardi
November 13, 2024

I recently had my vehicle serviced at this dealership, and I couldn't be more impressed! The team provided excellent customer service from start to finish. They were friendly, professional, and kept me in More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Dave LaGruth, Israel Mardi, Jesse Smith, Anthony Girardi
Nov 13, 2024 -

Nissan City of Springfield responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing transparent, high-quality service is always our goal, and it’s great to know we met your expectations. We look forward to helping you keep your car running smoothly for years to come. Thanks again for recommending us! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

November 12, 2024

From the start of the deal, I knew this dealership was shady. They said things were included and then there was more money added to the to the. deal. Our problems went on from May 2024 and finally in Nove More

by CSousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Natasha , Michael Ianelli Jr., Michael Maiello, Justin Dodson, Kyle Cetin
Nov 12, 2024 -

Nissan City of Springfield responded

We appreciate your feedback and the opportunity to meet with you on Saturday. We left with the impression that your concerns had been fully addressed, so we're truly sorry to hear they may not have been. Please reach out to us directly, we’d like to ensure everything is fully resolved to your satisfaction. Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

Nov 13, 2024 -

CSousa responded

Yes, after months of having to chase after the dealership, fixing the license plate issue ourselves. I will never be satisfied with how your dealership handled the issues we went thru.

October 09, 2024

Took my vehicle to be repaired under warranty. Service manager Advisor took exceptional care of me. They even provided me a loaner. While my vehicle was in the shop, I was provided with periodic d More

by nsilva11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Mardi
Oct 09, 2024 -

Nissan City of Springfield responded

Thank you so much for the kind review!! We truly appreciate your trust in our staff for all of your vehicles servicing needs and look forward to seeing you again in the future. Michael Ianelli General Manager 973-564-0132 Mikejr@iagny.com

October 09, 2024

Very knowledgeable staff, they replaced the transmission on my 370z and did an amazing job. Was worried because it was a big job but, it got done quickly and effectively! More

by Tony Girardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Michael Ianelli Jr., Israel Mardi, John Brock, Jesse Smith
Oct 13, 2024 -

Nissan City of Springfield responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the transmission replacement on your 370Z went smoothly. We understand how important your car is to you, and we always strive to provide efficient and effective service. If you ever need anything else, don’t hesitate to reach out. Safe driving! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

April 24, 2024

It’s very hard to find somewhere to trust to service your vehicle and this dealership is the best! Israel was attentive to what my needs were and educated me on exactly what needed to be done and why. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calin Fisher, Israel Mardi
Oct 23, 2024 -

Nissan City of Springfield responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Israel truly strives to provide attentive and informative service, and it’s great to know that he met your needs. Your trust means everything to us, and we look forward to serving you again in the future! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

March 19, 2024

I had a 7AM appointment for a recall and tire rotation. Since I did not stay and wait several other vehicles were serviced before my care. I called twice to check on the status of my care and not until my More

by cpdenicola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jocelyn Quiroz
Oct 23, 2024 -

Nissan City of Springfield responded

Thank you for sharing your experience, and I’m truly sorry to hear about the delays you encountered during your visit. We aim to provide timely service, and it’s clear we fell short in your case. I appreciate your feedback, as it helps us identify areas for improvement. Please reach out to us directly so we can address your concerns and ensure your tire rotation is taken care of promptly. Your satisfaction is important to us, and we’d love the opportunity to make this right. Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

March 01, 2024

Excellent experience! Very professional sales and service department! Highly recommend this dealership and service department. More

by sloes_gully0o
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Sheffield, Michael Ianelli Jr., Marinho Martins, Nick Cataldo, Alejandro Cruz, Michael Maiello
Mar 21, 2024 -

Nissan City of Springfield responded

Thank you so much for the kind review! Michael Ianelli General Manager mikejr@iagny.com 973-564-0132

March 01, 2024

Wonderful atmosphere! The service team is incredibly helpful. I will be servicing all of my Nissans here. More

by Timmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Quiroz
Mar 21, 2024 -

Nissan City of Springfield responded

Timmy Thank you for sharing your positive experience! Michael Ianelli General Manager mikejr@iagny.com 973-564-0132

December 07, 2023

Perfect place to buy a car, great service department after new ownership. Come see Mike Adam’s More

by Jose Ramirez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Adams, Alejandro Cruz
Oct 23, 2024 -

Nissan City of Springfield responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with us and appreciate your kind words about our service department. We’re committed to providing excellent service, and it’s wonderful to know that our efforts are making a difference. If you need anything else or have any questions in the future, feel free to reach out. Enjoy your new car! Michael Ianelli General Manager 973-564-0164 mikejr@iagny.com

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