Nimnicht Buick GMC

Proactive Follow-Up To A Negative Experience I took my car in to have an ignition recall done and chose Nimnicht because it was the closet dealership to my house that could perform the required I took my car in to have an ignition recall done and chose Nimnicht because it was the closet dealership to my house that could perform the required work. Though I had some frustrations the day of the recall work, my real frustration came afterwards. The day right after the recall work, my car start intermittently acting funny at start-up. Since I just had it in for the ignition recall work, I called to inquire about bringing the car back in. Natasha didn't hesitate to schedule the appointment initially, but then called back a short time later and explained that only the keys were altered and she did not believe there was a correlation between the current issue and the work done. She further explained the variations of the work that was required of the vehicles that fell in this recall based on the VIN number. I explained that was not my understanding of what was to be done, but I understood her explanation but still was concerned about what I was experiencing and that I thought it was way too coincidental that the issue started right after the work. She continued to argue that the only thing done to the car was with the keys and the car wasn't even touched. Where I reiterated that I understood what she was communicating because she continued to repeat it to me, I did not feel as though she was hearing my concern and was just wanting them to look at my car. I was then told she firmly believes it is just a coincidence and that my car is old and those things happen. She was never what I would necessarily consider rude, but she was so argumentative and insistent that there is no way they could have caused the issue I finally just stated that I did not feel she was hearing my concern and that I was done with the conversation. The unwillingness on her part to hear or do anything about my concern was very frustrating and upsetting. So much so that I ended up writing a review about my experience. Once I submitted the review, I pretty quickly received a call from Mr. Scott Baker who explained he had seen the feedback and wanted to understand what had occurred. I explained to him my frustrations about my conversation with Natasha and my concerns. I would of somewhat understand her response if I had been yelling, insistent that they were to blame or demanding they fix whatever issue, but that was not the case. I simply wanted my car looked at and I did not think it was unreasonable to make a correlation and have concerns. He seemed to understand and asked if I would be willing to keep the appointment for them to complete a diagnostic. At first I was hesitant, but agreed. When I took it back in my experience was much better. The gentleman that checked me in that morning asked a lot of questions to understand what my car was doing. When I picked up the car later they explained what was done and that they could not replicate the issue nor did they find any sort of issue. It was suggested to consider having my spark plugs replaced as they are the originals, but it was made clear it was a just a suggestion. Before I left, I was able to touch base with Mr. Baker in person just to ensure everything was addressed this time around. Though I had frustrations from my experience, I am very appreciative that Mr. Baker followed-up with me quickly, acknowledged my concerns and that it was not handled well on their part, offered the diagnostic to assist in determining a cause and then making the face to face connection. He did not make any excuses and addressed the concern on both sides which went a very long way in improving my overall experience and perception of Nimnicht Buick GMC. His response indicates to me that Nimnicht does care about the experience people have with the dealership and that customer service is important to their operation. Though I hope no one has a frustrating or negative experience, I feel good in saying if the concern is raised to someone Nimnicht will address the concern in a fair manner. More

Great Experience - 2nd Time in 6 Months We purchased a second car within 6 months and were happy to work with Kyle on this deal. He ensured the experience was easy and enjoyable. Thank you! We purchased a second car within 6 months and were happy to work with Kyle on this deal. He ensured the experience was easy and enjoyable. Thank you! We will continue to use you for future purchases. More

Great dealership! I came in with a clear idea of what I wanted & Blake helped me not only find the right car but find it in my budget. At the already low price it was a I came in with a clear idea of what I wanted & Blake helped me not only find the right car but find it in my budget. At the already low price it was at this dealership truly knows customer service as they came down even more in price! I would recommend this dealership to anyone I know based on my experience! More

2014 Sierra tow mirrors, above and beyond My goal was to replace the standard mirrors on my much loved 2014 Sierra 1500 All Terrain with the extendable tow mirrors from the 3/4 ton series, as My goal was to replace the standard mirrors on my much loved 2014 Sierra 1500 All Terrain with the extendable tow mirrors from the 3/4 ton series, as most of my driving is towing a 25' long, 8'6" wide travel trailer. As various forums will confirm, there has been much interest, confusion and frustration in getting the extendable tow mirrors for the upgraded 2014 Sierras. I began this mission by walking into Nimnicht GMC Parts, Jacksonville, FL, and chatting with Jason, who's the hero of this story. You expect a good parts person to know how to research the right part, then get it delivered. Jason initially did that, his job. When I brought the truck in, he went above and beyond expectations, independently verifying what was available, what would fit, which options had power, etc. He evaluated power vs non power, 2014 vs 2015 (the 3/4 tons were upgraded for 2015). Then he personally coordinated with the technician, checking mounting stud patterns against my partially dissembled door. During all of this, he kept me informed. I'm confident that a parts specialist who only did his job, stopping at the first possible match, would have left us all in frustration. Parts folks usually work the behind the scenes in a service environment. Jason took the initiative to thoroughly investigate a situation that I from forum research was quite confusing. More

My wife and I had a great experience at Nimnicht and our salesman Scott was awesome. He was very knowledgeable and helpful and was not a pushy at all. Our experience was laid back and we felt like we were p salesman Scott was awesome. He was very knowledgeable and helpful and was not a pushy at all. Our experience was laid back and we felt like we were part of the family. After being disappointed with 2 other dealerships in the area our expectations were low when we arrived but Scott was quick to listen to us and in the end we drove away with a new Terrain and we received a fair price for our trade in... we will definitely be coming back and will definitely recommend to our friends. Great Job Scott and the rest of the team at Nimnicht! More

Blake & the Nimnicht team made the purchase of my new 2014 Buick Encore such a pleasant experience!!! Blake was very informative, helpful, respectful, courteous, & most if all, really LISTENED to me - un 2014 Buick Encore such a pleasant experience!!! Blake was very informative, helpful, respectful, courteous, & most if all, really LISTENED to me - unlike some of the sales people I met at other dealerships. I believe he wasn't just trying to sell me a vehicle, he was trying to help me find the best one for ME - & he did!!! I will recommend him to everyone I know when they're in the market for a vehicle! Thanks a million, Blake!!! More

Very nice experience, quick process and very knowledgeable staff. David spent the time necessary to explain the vehicle features and help us find the right vehicle for our needs. The price was knowledgeable staff. David spent the time necessary to explain the vehicle features and help us find the right vehicle for our needs. The price was good, we were treated with respect and we were kept informed throughout the buying process. I would recommend anyone looking to purchase or lease to at least give the Nimnicht team an opportunity to earn your business. More

Purchased new 2011 gmc truck. Bad experience with tire balance. Mentioned front seat problem with service dept several times over last 2 years. Last week I Was told it was out of warranty 3 days, nothi balance. Mentioned front seat problem with service dept several times over last 2 years. Last week I Was told it was out of warranty 3 days, nothing they could do. Went to another gmc dealer and they replaced the seat under warranty at no charge. Sincerely, Donnie Solano More