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Nielsen Dodge Chrysler Jeep Ram - Service Center

East Hanover, NJ

4.7
292 Reviews

292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center

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July 28, 2023

Staff and service were amazing! I appreciated the communication via text and the convenience of setting up the appointment. More

by josephhamrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Moran, Jennifer Scioscia
Jul 28, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

July 27, 2023

This dealership is a great dealership I received my vehicle way ahead of schedule THANKS More

by almeenfields86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Moran, Jennifer Scioscia
Jul 28, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for choosing to work with Nielsen Dodge for your automotive needs! It is greatly appreciated!

July 24, 2023

Joseph is the reason why I come back - his attention to detail, honesty and flexibility have me, my family and friends come to this dealership. More

by Cbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Jazen
Jul 24, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for choosing Nielsen Dodge for your automotive needs! We appreciate it.

July 23, 2023

my service rep does a great job, very professional and always helpful and honest with any repairs, charges, etc. More

by stuartrak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valdez, Keri
Jul 24, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for choosing Nielsen Dodge for your automotive needs! It is truly and greatly appreciated!

July 22, 2023

As always, great job by the Nielsen Team! I refuse to go anywhere else for vehicle service. More

by jessica.lichtenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

Jul 24, 2023 -

jessica.lichtenberger responded

Positive experience

Jul 24, 2023 -

jessica.lichtenberger responded

Manny gets the job done efficiently and effectively

Jul 24, 2023 -

jessica.lichtenberger responded

Customer for life

Jul 24, 2023 -

jessica.lichtenberger responded

All my concerns are addressed with the utmost professionalism

July 22, 2023

I have been using Nielsen for many years and always have a positive experience. Roland and his team do a great job. More

by jessica.lichtenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for your loyalty to our dealership after all of these years. It is greatly appreciated!

Jul 24, 2023 -

jessica.lichtenberger responded

Service team goes above and beyond to meet the needs of customers

Jul 24, 2023 -

jessica.lichtenberger responded

Always inviting and professional

Jul 24, 2023 -

jessica.lichtenberger responded

Joe D makes sure all concerns are addressed and the customer has a full understanding of what to expect

Jul 24, 2023 -

jessica.lichtenberger responded

Always a pleasure dealing with Mona

Jul 24, 2023 -

jessica.lichtenberger responded

Keri always makes sure she takes the time to address all concerns effectively and efficiently

July 22, 2023

Always cordial and accommodating when I bring my car in for service. Forget about the sales dept. though, the total opposite, actually the worst. More

by Watchfetish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the kind words regarding our service department. With that stated, we are disheartened to hear that you have opposing feelings regarding our sales department. We strive to provide 100% customer satisfaction in both our sales and service departments; without our customers and happy customers for that matter, we have nothing. We will look into how we can make our sales department better.

July 21, 2023

Very thorough and knowledgeable staff , did a great job. Did a full check to be sure nothing important was wrong More

by drhanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Moran, Jennifer Scioscia
Jul 21, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

July 21, 2023

Professional and customer friendly Explained everything, work done in a timely manner very happy with service More

by SHARONLEINFUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Fig Lori, Erin Moran
Jul 21, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and kind words! We truly appreciate it.

July 20, 2023

I went to Nielsen after having taken my truck to another dealership and a repair shop that both told me they couldn’t find anything wrong. Not only did Nielsen find what was wrong, they fixed it quickly and More

by mtking725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of other names but everyone was helpful and courteous
Jul 24, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for trusting our service department with your automotive needs! We truly appreciate it!

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