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Nielsen Dodge Chrysler Jeep Ram - Service Center
East Hanover, NJ
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center
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August 17, 2023
I am just so disappointed with this dealership as well as my vehicle. When I received the notice of recall, I called the dealership to ask for next steps...the girl who answered stated that I could come in a my vehicle. When I received the notice of recall, I called the dealership to ask for next steps...the girl who answered stated that I could come in any time BUT when she failed to say is that it would take a few hours to look at the vehicle. She was technically not wrong, hence knowing before I went would have been more respectful of my time as I went on a lunch break, which is only one hour long. There is a sign on one of the service desks that says, "Stay Calm"...I can see why. The guy next to me was also heated. I used to have a Grand Cherokee 2019. It was beautiful. The computer could not be fixed so I was offered a new lease on a 2022 Grand Cherokee, Special Edition. It drives terrible, I truly hate it and miss my 2019. NO VENTED Seats and I was not aware of this when I leased the new one. I am looking to swap my lease out of this vehicle ASAP. The upon picking up my vehicle, we had to track down an employee as he was blocking me in, making me late for a meeting. More
by MICHELLESCORSONEREALTOR
Verified CustomerEmployees Worked With
August 15, 2023
Roland and his team always take good care of me and the vehicle. Top notch service. vehicle. Top notch service. More
by kremm4
Employees Worked With
August 14, 2023
Great dealer! Focused on my needs. Would recommend to anyone in the state of NJ Focused on my needs. Would recommend to anyone in the state of NJ More
by FIGMAN812
Employees Worked With
August 14, 2023
Courteous and Professional Staff. Oil change and tire rotation under 2 hours. Extra bonus was the car wash. Oil change and tire rotation under 2 hours. Extra bonus was the car wash. More
by orchid1717
Employees Worked With
Other Employees :
Erin Moran, Jennifer Scioscia
August 12, 2023
Service Personnel were professional courteous took me right in and performed all the work I needed right in and performed all the work I needed More
by mbuoye69amx
Employees Worked With
August 12, 2023
Joe Dimeo is the best, knows his job & does it well. is there a 6 star option? is there a 6 star option? More
by normtows
Employees Worked With
August 12, 2023
SUPER proactive, conscientious, extremely knowledgeable and all around above and beyond team of experts, I am completely satisfied with my experience. My sincere thanks to Mona and Roland, they are world- and all around above and beyond team of experts, I am completely satisfied with my experience. My sincere thanks to Mona and Roland, they are world-class as far as customer service goes! More
by jackiekhost
August 10, 2023
Been going to Nielsen Jeep for years now having had several Jeep products. The service department, headed up by the manager , Roland is great. When I come in to the shop, he comes out of his office( if several Jeep products. The service department, headed up by the manager , Roland is great. When I come in to the shop, he comes out of his office( if he’s not already) and greets by name. The associate, Mona, was helpful when I checked in and kept me posted on the work in progress as there were several issues. Mona went over my final bill with me and explained what was done. She recommended 2 items that needed attention and I approved the work… Finally, the name Allen (?) appeared on the statement as the mechanic who performed the work and I’m very satisfied…The car was returned to me in very clean condition….PS.. I had an issue with the condition of a full hood decal that came with the vehicle. Manny, manager of the body shop, made arrangements to have that addressed and replaced and it looks great….. many thanks to all mentioned in my post. Lance Morrow, Summit, NJ More
by LANCEOFSPARTA
Employees Worked With
Other Employees :
Erin Moran, Jennifer Scioscia
July 30, 2023
The service team is top notch. Courteous and efficient. The atmosphere is welcoming. I come for service and work right in the waiting area while the team works on my truck. Thank y Courteous and efficient. The atmosphere is welcoming. I come for service and work right in the waiting area while the team works on my truck. Thank you for making servicing my Ram such a pleasure. More
by Doug
Employees Worked With
Other Employees :
Erin Moran, Jennifer Scioscia
