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Nielsen Dodge Chrysler Jeep Ram - Service Center

East Hanover, NJ

4.7
292 Reviews

292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center

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August 25, 2023

Roland service manager and his service people and also mechanics and car runners are phenomenal. Love coming to Neilson it’s always a good experience. Fore real More

by jmpropertyservicesllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Moran, Jennifer Scioscia
Aug 25, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and kind words! We truly appreciate it!

August 24, 2023

When you have rude people and poor service, it makes a perfect combo for a bad experience. More

by davidscottwilner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loaner cars
August 24, 2023

The service department took care of truck asap. Quick service on AC evaporator Highly recommend More

by gui_preto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the recommendation!

August 24, 2023

The service advisor Joe Jensen was friendly, helpful, and knowledgeable. He got back to me right away and my car was done on time. The availability to rent a car from the service dept was very convenient. More

by Raney1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Jensen
Aug 25, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for trusting the service department at Nielsen Dodge Chrysler Jeep Ram with your automotive needs!

August 23, 2023

Joe D is so helpful and efficient. Addressed all my concerns in a timely manner. Outstanding customer service More

by jessica.lichtenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Demeo
Aug 23, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars! We appreciate it!

August 21, 2023

It took a long time to get my van fixed but I believe the dealership did everything in their power to have it done as soon as the part arrived. The delay was due to not having the part on stock. Throughout t More

by ivettb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Furbeck
Aug 21, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and well thought out review. We truly appreciate it.

August 18, 2023

Mona was awesome she kept me updated on my vehicle and responded to my concerns of my vehicle. Great customer service More

by jaquettatm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona
Aug 21, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for choosing Nielsen Dodge Chrysler Jeep Ram for your automotive needs!

August 18, 2023

Very easy in and out at this service center. A Friendly staff that always welcomes you. Nice waiting area. More

by Griff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Moran
Aug 21, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

August 18, 2023

Very customer oriented and responsive! The customer service person Joe DeMaio is excellent. The manager Roland is the best. More

by stevenm4
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe DeMaio is execellent!!!
Aug 21, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and for trusting our service team with your automotive needs!

August 17, 2023

everyone is always extremely helpful . They do their best to get you out with in the time period they tell you More

by the3amigosc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
he is not in the picture
Aug 17, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars! We truly, truly appreciate it!

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