Nielsen Dodge Chrysler Jeep Ram - Service Center

Service experience at Nielsen Jeep The staff were very helpful and attentative. Roland went out of his way to make sure my vehicle was cared for and repaired properly without sacrificin The staff were very helpful and attentative. Roland went out of his way to make sure my vehicle was cared for and repaired properly without sacrificing his time working in other areas of his expertise. Excellent service and quality. More

Roland is the man! During the visit to the dealer for a maintenance check up, I met Roland, who also was a terrific person, incredibly respectful, attentive, and super n During the visit to the dealer for a maintenance check up, I met Roland, who also was a terrific person, incredibly respectful, attentive, and super nice! He made sure that everything required for my truck was checked including things that I didn't even know needed to be checked and updated, then I asked for the truck to be washed, waxed and polished and he even provided me with a coupon for a discount... Great service for my Grand Cherokee Overland. More

My power steering pump had to be replaced. As always I had another pleasant experience at the Nielson Dodge service department. Mr Roland handled me in a professional way that made me feel comf As always I had another pleasant experience at the Nielson Dodge service department. Mr Roland handled me in a professional way that made me feel comfortable and knowing that i was going to have the best job done on my vehicle. A great team to be associated with and it has been a another good experience. Hats off to you Roland . Awesome job!!!!!! More

Great Service Department Most of my visits are to have my 2012 Chrysler 300 brought in for routine maintenance, I have never had a problem with any of the service people. The Most of my visits are to have my 2012 Chrysler 300 brought in for routine maintenance, I have never had a problem with any of the service people. They are very pleasant and knowledgeable. I would especially like to take this time to recognize the Current Service Manager Manny Grillo who has been a pleasure to do business with, he always make sure to keep me abreast of the progress of my service visits. And always ensure that all work will be done by the time by car is ready for pick up. Keep up the good work. Pat and Bob More

Wait time My only complaint is the "wait" time. My husband always serviced our vehicles, but now that he is older we have it serviced. He said an oil change is My only complaint is the "wait" time. My husband always serviced our vehicles, but now that he is older we have it serviced. He said an oil change is around a 15 minute job. Every time I make the appointment I arrive on time. But, my problem is I'm there for no less than an hour and this last time it was an hour and half. We are from Hopatcong and there is no way for me to have someone drop me off and pick me up. We have never had our car serviced anywhere else, the oil change has been done at Nielson Dodge every since we bought the car March of 2010. More

Car Service Everyone at the dealership service department was very nice to work with. Roland (who I've worked with before) is very professional and courteous. N Everyone at the dealership service department was very nice to work with. Roland (who I've worked with before) is very professional and courteous. Never a bad experience. More

Good car prices, bad service dept I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. When I bought my minivan in 2013 they sold it to me, only for me to learn a day later it had a recall on it. You'd expect that to be checked BEFORE delivery to the client. They did rush it in and make good on the recall very fast. Overall, good sales experience. Except at closing, they had a guy who was rushing around, pushing things in front of me to sign and I noticed he added on a fee for etching windows. When I told him I didn't order etching he told me all Neilsen stock came etched, I grabbed the saleman who said that was not true and they were not etched by default, nor was this van. So the closing guy I felt was less than honest. Beyond that, I brought the van in for yet another recall and asked for an oil change too,. I got the bill- over 476 for an oil change! When I questioned it, they said I ordered a tire rotation and "27 point inspection". I told then I did not and they reduced the price to $46 (still pretty high for a regular non-synthetic oil and filter change). So the bottom line, OK prices but watch out for add ons at closing time on a sale and apparently during service as well. More

Service Roland Maecha was very helpful and friendly. Best service person I've had in all my dealings with this dealership. I especially liked the print out s Roland Maecha was very helpful and friendly. Best service person I've had in all my dealings with this dealership. I especially liked the print out showing what work was suggested so I can save that for later, since I wasn't able to have all work done now. Thanks for your help. More

Awesome experience! Efficient, friendly, and professional. From the very beginning with sales to service my experience has been positive and continue to be. Great job Nei Efficient, friendly, and professional. From the very beginning with sales to service my experience has been positive and continue to be. Great job Neilson team! More