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Nielsen Dodge Chrysler Jeep Ram - Service Center

East Hanover, NJ

4.7
292 Reviews

292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center

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November 17, 2015

Service visit Brought Jeep Wrangler in for routine service and was very happy with service department, even during construction. Service department is very easy to More

by Dsr_62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 13, 2015

Outstanding Manmy always provides outstanding customer service. He always gets back to me when I call to answer all my questions! I highly recommend this dealer More

by Nipper1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
November 10, 2015

The service has always been top rate . I have used different dealerships since purchasing my vehicle from Nielson. But I always find myself going back to them because of their quality of se More

by AuggySRt8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Moran, Nick Seepersad
November 07, 2015

Recall visit Service team is always friendly and goes out of their way to make your experience pleasant. Tracey was great and explained everything on the 15 point More

by EileenL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Mallory
October 24, 2015

Do not go here for service This dealership has shown to be nothing else but incompetent with the service department. Not only did I wait over two hours after having a scheduled More

by Ana Sosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nov 03, 2015 -

Nielsen Dodge Chrysler Jeep Ram responded

We are sorry that you had a delay in regards to the oil change. We are in the midst of a major construction project with our service department and it is currently causing delays. I will forward your concern to the Service Manager.

Nov 03, 2015 -

Ana Sosa responded

S/w manager and nothing was done. Waited another two hours for a simple oil change. This has also happened even before the construction.

October 22, 2015

Great Service As always I take my Dodge Challenger to the dealership for routine maintenance. They always provide great service. Although I look forward to the new More

by rmas32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 18, 2015

Excellent Had a recall done on my 2012 jeep and was taken care of rite away, they did an excellent job was a fast and easy experience I will definitely take my More

by Jmalanga25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 17, 2015

Chrysler 200c required 5000 mile service with oil, lube, etc Very low wait time although it was crowded. Professional staff and very courteous. Roland was very professional and friendly when informing me of serv More

by Bridgette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 16, 2015

Excellent service - periodic maintenance Excellent service experience. Every one of the service staff I met demonstrated their thorough knowledge of their job, a desire to meet my expectatio More

by Old Mopar nut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : (First service contact - woman, and service receptionist - woman. I didn't get their names)
October 12, 2015

Excellent Service! I have seen bad reviews of this dealership and it's service center but don't understand why people are giving it these kind of reviews. The only thin More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Moran
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