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Nielsen Dodge Chrysler Jeep Ram - Service Center
East Hanover, NJ
293 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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293 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center
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June 14, 2017
Shouldn't call it service I brought my jeep in for a recall and they among other things forced the steering wheel in and it was crooked. I brought it to Welsh dealership to ha I brought my jeep in for a recall and they among other things forced the steering wheel in and it was crooked. I brought it to Welsh dealership to have the recall and damage repaired they were nice enough to take pictures of all the damage that Nielsen service department caused- it ended up costing us $600.00 ! Several phone calls later and still no response from Nielsen.- More
by Pissed
Employees Worked With
May 19, 2017
Won't work on my 2015 charger So apparently Nielsen Dodge will not put in my leather interior in my 2015 Dodge Charger but Manhattan Dodge is willing to put my interior in all beca So apparently Nielsen Dodge will not put in my leather interior in my 2015 Dodge Charger but Manhattan Dodge is willing to put my interior in all because a couple wires have to be spliced explain to me somebody why one dealership will do the work and the other won't I'm done with Nielsen Dodge they lost my money I'll go somewhere else and by my next vehicle More
by Thomas Miller
Employees Worked With
Other Employees :
Service director I don't no name as I was told by corperate dodge
January 13, 2017
Worst service If you think these individuals care about customer service they don't! Called can't get a call back. They promised to have work done didn't do it. Ev If you think these individuals care about customer service they don't! Called can't get a call back. They promised to have work done didn't do it. Even lost my keys as no one knows what anyone is doing and then had me waiting 27mins while they looked for the keys. Oh and don't be surprised if they forget the complimentary car wash as they are too often busy looking for my keys!! More
by Disgusted
October 29, 2016
Service dept very knowledgeable. Honest and professional. I took several of my cars and trucks here for service. 100% satisfied I drive 25 miles out of my dept very knowledgeable. Honest and professional. I took several of my cars and trucks here for service. 100% satisfied I drive 25 miles out of my way just to get my vehicles serviced here. More
by Nath2007
October 07, 2016
Service dept. Fail Purchased my car here and took it in for 6k mile tile rotation and oil. Left it there for the day. Upon pick up, I noticed my tires were not rotated ( Purchased my car here and took it in for 6k mile tile rotation and oil. Left it there for the day. Upon pick up, I noticed my tires were not rotated (I had a unique scuff mark on 1 tire from the day before and the tire was in the same place.) I questioned it to Jennifer and she said to come back when the service was open again because she only knows what they tell her. I came back and she said they'll get it in for a rotation. I asked if they can provide an explanation as to why it wasn't done the first visit and she seemed dumbfounded that I'd even ask. In the end, I got no explanation for having to make another trip out there but they rotated my tires quickly as I requested (Otherwise it would have been 1 star for Jennifer instead of 2). My observations: 1. If your car is brand new, they'll the cut corners on the routine/preventative maintenance. I'm now questioning if my oil was even changed. This is a management/supervisory issue. 2. I'm enrolled in the Jeep Wave program which gives me 5 free oil/tire rotations. After this last visit, I'll be going to another dealer to gladly pay for my service and have the confidence it's being completed. My family's safety isn't worth whatever corner-cutting is going on there. More
by JJ
Employees Worked With
Jennifer Scioscia
August 30, 2016
"NO" Service Department Nielsen Dodge has in my opinion, the worst service department ever! When you bring a vehicle there it’s like going into the Bermuda Triangle, it goes Nielsen Dodge has in my opinion, the worst service department ever! When you bring a vehicle there it’s like going into the Bermuda Triangle, it goes in and you never know if it is going to come out. Calling for information is just as bad, you leave a message for the service advisor and that message gets lost never to be seen again. So when you call back you dare not leave a message so you have to wait on hold for your service advisor since you know that they do return calls. When they finally pick up the phone, they still don’t have any answers. The have to check with a mechanic but he is either out to lunch, paperwork is lock in his tool box or their dog ate work order. Excuses, excuses, excuses that all they are good for. Do yourself a favor and bring your vehicle to another Dodge dealership for service. I was so frustrated that I called the service manager and it’s been almost a whole day and no return phone call. Thanks Nielsen! I will do everything in my power to go somewhere else for service. I had to bring another truck to this shop. What a mistake!!! The truck has been in the shop 21 days again. When I spoke to the service advisor last week she said it should be done on Friday. Of course I did not hear back from her or anyone with an update and now it’s Tuesday. This is my second call back today and no one answers in the service department (service that's a joke, it should be the "no" service department), finally the call just drops. I am literally am banging my head against the wall. NO ONE ANSWERS THE DAM PHONE HERE!!!!!!!!!! AGGGGGGGGGGGGHHHHHHHHHHHHHHH. LAST TIME. I just wish I could give negative stars. More
by CAFM
Employees Worked With
Erin Moran
July 22, 2016
a sad day Its a sad day when you can't trust or be comfortable with the service department at the dealership you had bought your brand new vehicle at. This was Its a sad day when you can't trust or be comfortable with the service department at the dealership you had bought your brand new vehicle at. This was how I felt after the experience I had with Nielsen's on rt 10 East Hanover, NJ. This is my first brand new car and I love it. There was a slight problem with it so I brought it to the service dept. I understand the wait time for scheduling an appointment, but when the problem doesn't get fixed and the vehicle is returned to you with a scratch and dirtied, you should be able to rescheduled right away and have these issues remedied. I felt like I had brought my puppy to a really bad day care. The staff doesn't give you the confidence that they know what they are doing nor do they treat you like someone who is of value to their business. More
by bobby brown
Employees Worked With
doesitmatter
July 21, 2016
Not Reliable. Horrible Experience Service Department does not return calls. Left two messages for Manny, service manager and he did not have courtesy to event return any of my calls. Service Department does not return calls. Left two messages for Manny, service manager and he did not have courtesy to event return any of my calls. My car was at the dealership for several days for the repair and nobody calls back with the status. I made several attempt to contact and if I reach Roland he never had any answer about my car. They DON'T CARE!! More
by NJcustomer
July 01, 2016
Outstanding Service Manny in Service was Awesome ! Bought a 2013 300 used for another dealer and had a problem and him and his team bent over backwards to help us! Would Manny in Service was Awesome ! Bought a 2013 300 used for another dealer and had a problem and him and his team bent over backwards to help us! Would recommend them highly! More
by herb trillich
June 29, 2016
SATISFIED!! I found Nielsen after looking for a car in 2014. After a few negative experiences elsewhere I decided to drive to East Hanover and try Nielsen Vito I found Nielsen after looking for a car in 2014. After a few negative experiences elsewhere I decided to drive to East Hanover and try Nielsen Vito Carenza was the salesmen I met first. Right away I felt comfortable. Not once did I feel he was just doing the "SALES" thing. Long story short I leased a Jeep from him. Since then I have been using their service dept and again not disappointed. Service is a huge plus, without that and without a positive experience there as well I would not return. Now 2016 Leased my SECOND Jeep from Yes Vito. We are 2 for 2 > No complaints he went out of his way to get me what I needed and where I needed to be. Also Jenniver in service A GREAT ASSET. always accommodating to the customer and very pleasant to deal with. I LOVE NIELSEN More
by JEEP FAN
Employees Worked With
Vito Carenza, Jennifer Scioscia
