Nielsen Dodge Chrysler Jeep Ram - Service Center

Unsatisfactory service repair Bought my car at this dealer using my company’s Employee Car Buying Service (very large pharmaceutical company in the area), had a pretty good experie Bought my car at this dealer using my company’s Employee Car Buying Service (very large pharmaceutical company in the area), had a pretty good experience with the sales department and give them high praises. Having a bad experience with the service department; I was considering buying a new car, but now have many doubts of getting it from here. I brought my car in because it is stalling, I told them specifically that the car was stalling and that is what I wanted troubleshot and fixed. The service department based the repair on the check engine light failure description and replaced the oil pressure sensor (I told them I did not think the issue was the oil pressure sensor, but if they were sure it was the cause of the car stalling I authorized the service). Within a couple of days, my car stalls again, brought it back, they now said is the fuel tank (it turns out this is an extended warranty part so they replaced it at no cost to me). I asked to speak to someone as I am now really questioning the need of having the oil pressure replaced. The manager comes over and the first words out his mouth were “so you don’t want to pay for the repairs”, I was offended and told him that I wanted to discuss and understand if in fact the oil pressure had to be replaced, he realized I was upset and called another manager. The other manager is a good fast talking car sales person and convinces me that the oil pressure was needed and that now for sure the car will not stall. It has been a couple of weeks and my car has again stalled three times, dropped-off the car again and now wondering what they will tell me now……… I am really hoping to change my experience from Unsatisfactory to Very Satisfy. More

My service rep, Roland, is excellent! I changed my service from another dealership. When I first came in for service, Roland stepped up, listened to what I had to say and took care of eve I changed my service from another dealership. When I first came in for service, Roland stepped up, listened to what I had to say and took care of everything! That same quality of service has continued for over 4 years. I know when I call for an appointment it will be at my convenience, Roland will have checked my file and asked the appropriate questions so my service is complete, He is proactive in making sure everything is fine. I have never left thinking that all the work was not complete, or that the price I paid was unfair, Roland is a professional ! More

Jeep repairs Roland was so helpful, polite & addressed all my concerns. He and the team went above & beyond my expectations. We would recommend your dealership for Roland was so helpful, polite & addressed all my concerns. He and the team went above & beyond my expectations. We would recommend your dealership for any and everything. More

Best dealership for all my automotive needs Great dealership. free snacks and beverage while you wait. Or they will drive you to where you need to go and pick you up when your car is ready. Th Great dealership. free snacks and beverage while you wait. Or they will drive you to where you need to go and pick you up when your car is ready. They took my car at my designated appointment and the work was done in the amount of time they told me it would take. Just great people!!! More

Jeep tire replaced My tire had glass in it and was thankfully covered under the vehicle program when I leased the car. This a great value!!! I experienced great customer My tire had glass in it and was thankfully covered under the vehicle program when I leased the car. This a great value!!! I experienced great customer service!!! Lou was super friendly and accomodating. The service was fast. Thanks a million for everything. More

First Class Service, as always. Roland Maecha provides great information on my Jeep and always goes above and beyond during my service visits. Nielsen provides a great service exper Roland Maecha provides great information on my Jeep and always goes above and beyond during my service visits. Nielsen provides a great service experience from the moment you arrive until your vehicle is ready. They have a brand new service facility, shuttle service, and knowledgeable staff. More

Work done as originally quoted Only issue was star car took close to a day longer than originally estimated (reason for 4 stars). Issue turned up on full car inspection done after o Only issue was star car took close to a day longer than originally estimated (reason for 4 stars). Issue turned up on full car inspection done after original repair was worked on. Work done well overall and car was returned in good working order. More

Excellent Service dept is straight forward with issues and cost and works hard to get your car back to you in a timely fashion Roland is the best been taking ca Service dept is straight forward with issues and cost and works hard to get your car back to you in a timely fashion Roland is the best been taking care of my car needs since I purchased it in 2014 More

Breaks replacement Thank God for Erin!!! We truly appreciate her knowledge and outstanding customer service.Erin is our goal to person for any automotive needs at this Thank God for Erin!!! We truly appreciate her knowledge and outstanding customer service.Erin is our goal to person for any automotive needs at this facility. More

Professional and Courteous I was very satisfied with the whole purchase process of my car about a year and a half ago. I do not live close to the dealership though which prevent I was very satisfied with the whole purchase process of my car about a year and a half ago. I do not live close to the dealership though which prevents me from using there service department but I recently needed to go in for a minor recall from the manufacturer and I was extremely satisfied with the service department and they also have a very comfortable waiting area large multi room with complementary coffee tea water & snacks very nice. More