Nielsen Dodge Chrysler Jeep Ram - Service Center

Exceptional customer service all around. NIelsen became my dealership of choice after I became dissatisfied with the dealership of my original sale. Roland Maecha in service was patient, atte NIelsen became my dealership of choice after I became dissatisfied with the dealership of my original sale. Roland Maecha in service was patient, attentive and professional each and every time I bought my 2015 Jeep in for service.This is a vehicle that I experienced transmission problems with as a drove it home brand new and was eventually involved in a national recall.Nielsen service and Roland were great and eventually resolved the problem.At the end of the lease for this vehicle, Joe Alfano went out of his way to accommodate me and facillitated the return of this vehicle at the end of the lease through Nielsen even though they were not the dealer or origin. I even got a ride home! Great dealership, because they know how to do customer service.I highly recommend it to anyone shopping for a Chrysler. More

Thank you Erin I feel like I know I’m getting a straight deal when I deal with Erin. This last time, I happened to have mechanical issues right near the Service cent I feel like I know I’m getting a straight deal when I deal with Erin. This last time, I happened to have mechanical issues right near the Service center, and luckily I was able to make it into the shop. They helped me get a rental, and got this unexpected service in and completed in three days. Thank you Erin. More

Erin Moran is the worst. Nasty attitude and unhelpful. Erin Moran is rude without reason. She would not answer questions. Takes her time letting the customer stand there when she’s not doing anything. Ne Erin Moran is rude without reason. She would not answer questions. Takes her time letting the customer stand there when she’s not doing anything. Never met someone with such a nasty attitude before. I feel bad for the people that have to work with her. None of my vehicle issues were fixed but I was still charged and she would explain what was done and she says their part numbers and order numbers are “company private” information. Stay away from her and this dealer. More

Poor service They tell you that your car will be ready in an hour. 2 and a half hours later they tell you there is something else wrong with the vehicle. It will t They tell you that your car will be ready in an hour. 2 and a half hours later they tell you there is something else wrong with the vehicle. It will take an hour. You wait........ 2 hrs later they say, oh there was a problem and it will be done in 20 minutes..... 2 hours later.... catch my drift. And the service manager could care less. Not once did he ever apologize or try to accommodate me. Will never go back! More

GREAT FEELS GOOD TO BE TREATED WITH RESPECT, NOT LIKE A CHILD. GTRAT KNOWLEDGE OF CARS AND TAKES THE TIME NEEDED. IT WILL NOT COST ANYONE MORE TO SMILE AND FEELS GOOD TO BE TREATED WITH RESPECT, NOT LIKE A CHILD. GTRAT KNOWLEDGE OF CARS AND TAKES THE TIME NEEDED. IT WILL NOT COST ANYONE MORE TO SMILE AND BE FRIENDLY. More

Great service team providing excellent service I was able to schedule service for our 2014 Jeep Compass for the Friday after Thanksgiving. I had a MOPAR Extended Warranty on the vehicle. The Servic I was able to schedule service for our 2014 Jeep Compass for the Friday after Thanksgiving. I had a MOPAR Extended Warranty on the vehicle. The Service Department determined that a part must be ordered for the repair and they would have to keep our SUV till Monday. I requested and had a rental ready, a 2013 Jeep Compass, for my wife when she dropped off our Jeep Friday morning. On Monday our vehicle was repaired as promised. The entire experience was seamless. So far our Jeep is running well again. THANKS Roland and Team for a customer-centered focus in all you do! More

Exceptional service Tech was able to detect various issues. Car drives like brand new after repairs were made. Erin was very professional and display a lot of patience Tech was able to detect various issues. Car drives like brand new after repairs were made. Erin was very professional and display a lot of patience. Repairs were done in a timely manner!! More

Great job, reasonable cost Nielsen people, especially my service rep Jen Scioscia on this visit, do all they can to service as needed, project what's coming up to possibly save Nielsen people, especially my service rep Jen Scioscia on this visit, do all they can to service as needed, project what's coming up to possibly save another trip, and suggest the best ways to get the job done without going overboard. Good job all.....I'll be back ! More

Recall on my Chrysler 200 Erin was and is always great to deal with. Told me the length of time it would take and she would call me and did call me when done. If I have any q Erin was and is always great to deal with. Told me the length of time it would take and she would call me and did call me when done. If I have any questions she always helps. More