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Nielsen Dodge Chrysler Jeep Ram - Service Center

East Hanover, NJ

4.7
293 Reviews

293 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center

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September 04, 2019

5 weeks for a transmission!!! Rude service! I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life wa More

by TChryslerZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manny Grillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2019

Service Appointment Worst first service experience of my life. I had set appointment for service 2 weeks ago, mind you day before service I received an email with an appo More

by Frankie6602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manny Grillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2018

Service department Am very satisfied with the work that they did on my truck I went to get a mopar cover put on my truck didn’t expect it would take 4 hours but it was w More

by Gt.vybz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayley
September 04, 2018

Worst Service center on the planet I’ve been in this stealership twice with both experiences going from bad to terrible! First time I took my car for an oil change, I was very clear th More

by Williams Alvarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy
July 20, 2018

Worst service ever experienced, period. Bunch of incompetent people and broken system running the place. Was there first thing in the morning per scheduled appointment. Later was told the ca More

by Jeep123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roland Maecha
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2018

Hahahahaha you want to get service done? Awful service department. The desk reps will look you in the eye, say your vehicle will be ready in 1 hour, next thing you know 4-6 hours have gone by More

by qwerty69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Every desk rep you have a possibility of dealing with as a customer.
April 09, 2018

SERVICE DEPARTMENT I was livid in regards to my Jeep recalls not being fixed and Manny solved it and made life easier. Hope this doesn’t happen again. More

by tray017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2018

Large inventory,great customer service So this is my secound time buying a car from Nielson the people there are nice they have a huge inventory of vechicles. The service Dept. Is even bett More

by Jeeplife2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandra Elder
February 07, 2018

Enjoyment! It’s always a great time and experience when I go and see my new friend with our matching last names. Her name is Erin Moran. She is always very atte More

by Jolynn24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Moran
January 28, 2018

Everyone was Kind! Everyone was kind and fast. I thought that I would be spending the entire day waiting for my car. Instead I was there for about in about two hours. More

by Safety always comes first
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Moran
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