Nielsen Dodge Chrysler Jeep Ram - Service Center

STAY AWAY!!!! These people are terrible! they kept our car for 3 weeks, they wouldn't provide a loaner, the car flashed the CHECK ENGINE light when we were driving it home; we turned around and brought it car for 3 weeks, they wouldn't provide a loaner, the car flashed the CHECK ENGINE light when we were driving it home; we turned around and brought it back to the dealer. It died and needed a jump. Now 2 weeks later they don't know what's wrong with it and they put 200 miles on it test driving it and they never provided a loaner. STAY AWAY FROM THIS PLACE OR YOU REGRET IT! Manager Roland is USELESS. More

Roland is knowledgeable, friendly, and always makes servicing my Jeep an easy and pleasurable experience. Thank you for being so efficient and awesome! Highly recommended! servicing my Jeep an easy and pleasurable experience. Thank you for being so efficient and awesome! Highly recommended! More

Honestly this company needs to get their act together for small businesses! Before I start I have 2 vehicles that I'm currently paying for through Ally Bank from another Dodge Dealership. I've been working t small businesses! Before I start I have 2 vehicles that I'm currently paying for through Ally Bank from another Dodge Dealership. I've been working through representative by the name of Bill Daley and I specifically told him on more than 4 occasions to go through Ally Bank and to use my EIN number to check everything and NOT to check my personal credit because this is through my business. He agrees and does the complete opposite. When I asked him about why he did it, he said "Well let's terminate our relationship, this is not my problem." I am not pleased with how the dealership has handled the situation and urge people to be very careful when going into this dealership to do business. More

Roland is knowledgable and has made my visits to the service dept. of Nielsen Dodge Chrysler Jeep Ram a pleasure. I feel he has my best interests at heart and takes care of my vehicle in a efficient and service dept. of Nielsen Dodge Chrysler Jeep Ram a pleasure. I feel he has my best interests at heart and takes care of my vehicle in a efficient and cost effective manner. I highly recommend this dealership and their professionals. More

I have dealt with Manny for a very long time. He is always on his game. won’t find a better guy out there when you need help getting your car back to tip top running condition. Love him. always on his game. won’t find a better guy out there when you need help getting your car back to tip top running condition. Love him. More

Brought car in for oil change waited 2 hours gave the wrong car back and never changed the oil on mine. Worst service ever Zero wrong car back and never changed the oil on mine. Worst service ever Zero More

xxxx Poor Service My brand new 2020 truck that is only 3 months old has left us stranded twice for same reason. While explaining this to the two awful and rude service My brand new 2020 truck that is only 3 months old has left us stranded twice for same reason. While explaining this to the two awful and rude service advisors, they proceeded to treat me like it was my fault, and proceeded to offer no help. When I requested a loaner car, as my truck was down for the second time, and my family is now inconvenienced I was told they do not provide loaners, and it's our problem to deal with. I explained to them, when the truck was there a month ago for this issue, I was given a loaner without question. I will NEVER again use this dealer for service. I now wish I didn't even buy this vehicle from them. More

Very helpful and always there to help me with anything. No waiting or if there's something wrong he'll tell me right away and always on time. Thanks Roland for everything No waiting or if there's something wrong he'll tell me right away and always on time. Thanks Roland for everything More

I wish I could give Roland more than 5 stars, he is just outstanding. Roland is always helpful, professional and makes sure everything goes smoothly. outstanding. Roland is always helpful, professional and makes sure everything goes smoothly. More

5 weeks for a transmission!!! Rude service! I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life wa I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life warranty which they honored but then gave me misinformation in the rental situation. Warranty covers only five days of rental which they then told me that they would work out with Chrysler since there were massive delays in diagnosing the vehicle and approve of warranty work. I verified to make sure that this was the case as I would have made other arrangements if this wasn’t so. Two weeks into the waiting for Chrysler to approve the transmission replacement I called and never got a return call in the same day. I asked again about the rental coverage as it was clearly beyond my control and they told me to call Chrysler directly. I did in which Chrysler corporate told me that the dealer has to talk directly to Chrysler. I told the service rep this and he said that they were wrong on it was my job to settle this. This went on for another 4 CALLS!!! Back and forth with me, the customer, troubleshooting the rental car coverage issue. During week 4, I called again to check on the status of the car and what this dealership does consistently is never have a rep or manager available. They just automatically forward you to the voicemail or have the receptionist answer the question for them. They proceeded to tell me the car was gonna be ready on a Tuesday so my wife showed up to pick up the car to find out after she unloaded the car seats and my children that the car wasn’t actually ready but the service rep failed to call myself or my wife to let us know. At this point I spoke to The Service manager who insisted the car would be ready on the following Friday, which it was, I then explicitly asked him about the rental coverage AGAIN and he said not to worry about it. I go to pick up the car on Saturday and I had no bill and Returned the rental and received a zero dollar bill. At this point I thought everything was OK until a week later I get a charge for $875 for the 21 day additional rental in which Nielsen Dodge/Chrysler said they would explicitly cover. I called and of course could not get any service rep or manager to speak to and was told by the receptionist that the service manager said I knew about this and it was my problem. This experience has not only lead me to never use this dealership again but I also wouldn’t buy a Chrysler if they were giving them away for free. I do not recommend this dealership to buy a car or get your car serviced as they clearly are not on the customers side. Even simple phone interactions are always rude, for example, if a customer calls and you have to put them on hold instead of saying “May I please you on a brief hold” and wait to have the phone caller give an answer they just tell you to hold and immediately put you on hold without letting you answer. Basic common courtesy that this dealership truly doesn’t care about. More