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Nielsen Dodge Chrysler Jeep Ram - Service Center

East Hanover, NJ

4.7
292 Reviews
Call Service Center (888) 925-1435

292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center

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April 28, 2023

Excellent service. They are professionals and get the job done right. Very pleased with their service. More

by kathy.romano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Figueiredo
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May 23, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

April 26, 2023

Very friendly & professional. Very thorough. Nice, clean waiting area. Oh and free coffee, too! Also, free device charging!! More

by chemgerl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Rivera
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May 23, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

April 17, 2023

Great fast professional service great customer service service representatives are pleasant and professional and explained everything More

by Elvisrbfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2023

The dealership was very helpful and took care of the issue in a timely manner. More

by Alydance89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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March 26, 2023

With my most recent visit to have the recall repair done, I was pleasantly surprised at the much much improved service I received. I pulled in and was immediately greeted by one associate and then immediate More

by Nero2564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Scioscia
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March 06, 2023

Never have your vehicle worked on at a Nielsen dealership and I suggest never purchasing there . I had major service issues through Beyer Ford in Morristown which Nielsen purchased. When I elevated my com More

by loup2005Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None on the list
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Mar 06, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Hello there, First and foremost, we are disheartened to see your 1-star review of our dealership and assure you that the Nielsen Automotive Group and by extension, Nielsen Chrysler Dodge Jeep Ram of Morristown and Nielsen Ford of Morristown, is a very ethical dealer group. We have successfully been serving the automotive needs of our NJ customers and beyond for over 40 years, growing throughout the years; you don't get that way by treating customers poorly or by disregarding their concerns. The work suggested to you would be recommended and most likely needed for your vehicle; we don't recommend services if they're not needed. We have listened to your concerns and unfortunately, we cannot pay for your bills and cannot right the wrongs of previous ownership. We wish you the best of luck with your vehicle.

Mar 06, 2023 -

loup2005Lou responded

Your response is as useless as your service department mechanics, your service department manager, your general manager, and unfortunately your owner as they were all part of the decision to ignore the issue because of the specific reason stated. ALL POTENTIAL CUSTOMERS: THEIR REASON WAS SINCE THEY PURCHASED BEYER THIS WAS NOT THEIR ISSUE AND THEY WERE NOT RESPONSIBLE. Please remember this when you are considering making your purchase there, or having work done. I will be sharing additional information, including pictures as well as other specific ethics-based issues from other dealer situations. More to come everyone.

Mar 07, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Your vehicle is 10 years old, out of warranty, and you're asking us to handle a repair done by another dealership that was done 5 years ago well before us owning said dealership. We have every right to say no to your requests. We are confident that the reasonable general public would understand this. Thank you. Good luck with your car.

Mar 07, 2023 -

loup2005Lou responded

Most of the work was started under warranty. I will be posting more details for the audience. Perhaps reading through the service records would be the best place to start before responding with more nonsense. The HVAC system was experiencing issues long before the warranty expired and this is well documented. Under warrantee 2 heater cores were replaced even though they did not need to be replaced and that did not solve the issue. The heating and cooling system was not functioning properly for a long time under the stated warranty period. There were some fault in the system allowing area enter the system. It's funny that even after your crew worked on this for many years it took an external mechanic to make this general diagnosis. Please look at all the records and you will see how many times this has been in for the same set of issues all under warranty. Almost every winter season for several years the vehicle came in when it was time to start using the heater but that's another detail which can be found in the service records. In addition to the specific recent issue I will be elaborating further in future responses regarding how you attempted to address some of the HVAC issues guessing and replacing a head, which did not resolve the problem and of course I was charged for that even though this issue started well under warranty and obviously did not fix the problem in any way. The fact that was ignored. And then guessing again, you replaced the engine (including another new head) which still did not address the issues started well under warranty. Once again at my expense. And then when the new engine was installed it was faulty even though it was a brand-new factory engine and had to be redone again at further expense to me. I'm so happy you mentioned the warranty so the reviewing audience can understand what really happened. I will be posting details about this in separate responses. Thank you so much for your very considerate response. It is nice that somebody is finally paying attention. Yes you are correct that I had the vehicle 10 years and I have all of that data/records which I will be discussing in other responses. Thanks for your time. Since you claim no responsibility for the same crew at that location I guess no need for you to respond. You have stated your perspective. Just sharing my opinions.

February 04, 2023

Professional approach to the business everywhere , from service to sales and parts. Very proud to be a customer More

by oshinsatlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prue Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Moran, Jennifer Scioscia
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January 09, 2023

Outstanding customer service from the Service department. The team is customer focused and very professional. More

by Pastenac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars!

January 09, 2023

Best service center I’ve ever dealt with. Roland the manager is fantastic including all staff. Everything is always seamless when it comes to service or needing to handle any software updates More

by Sfritts4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Scioscia
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Jan 23, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and kind words!

January 05, 2023

Excellent service and definitely great staff. 10/10 will be doing all my business with them from now on More

by Cbrown61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Vrablik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Maecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Nielsen Dodge Chrysler Jeep Ram responded

Thank you for the 5-stars and positive review!

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