Nielsen Dodge Chrysler Jeep Ram

Joe made it a great car buying experience Would recommend Joe any day... he is a straight forward good guy, who treats customers well! He made the whole experience quick and easy, and would r Would recommend Joe any day... he is a straight forward good guy, who treats customers well! He made the whole experience quick and easy, and would recommend to anyone. More

Excellent service Thank you Tony once again for your highest level of service!! You are such a pleasure to do business with thanks again!! Daly & Joe Zamora Thank you Tony once again for your highest level of service!! You are such a pleasure to do business with thanks again!! Daly & Joe Zamora More

Totally Satisfied We dealt with Rick and Jon from start to finish. No matter how many times we changed our mind about things we wanted in a car they worked with us and We dealt with Rick and Jon from start to finish. No matter how many times we changed our mind about things we wanted in a car they worked with us and they kept looking until we found exactly what we wanted. They also gave us a price and followed through on there word. I can’t tell you how many times we were given a price on a vehicle at other dealerships and they changed the price when it came time to complete the paperwork. More

5 weeks for a transmission!!! Rude service! I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life wa I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life warranty which they honored but then gave me misinformation in the rental situation. Warranty covers only five days of rental which they then told me that they would work out with Chrysler since there were massive delays in diagnosing the vehicle and approve of warranty work. I verified to make sure that this was the case as I would have made other arrangements if this wasn’t so. Two weeks into the waiting for Chrysler to approve the transmission replacement I called and never got a return call in the same day. I asked again about the rental coverage as it was clearly beyond my control and they told me to call Chrysler directly. I did in which Chrysler corporate told me that the dealer has to talk directly to Chrysler. I told the service rep this and he said that they were wrong on it was my job to settle this. This went on for another 4 CALLS!!! Back and forth with me, the customer, troubleshooting the rental car coverage issue. During week 4, I called again to check on the status of the car and what this dealership does consistently is never have a rep or manager available. They just automatically forward you to the voicemail or have the receptionist answer the question for them. They proceeded to tell me the car was gonna be ready on a Tuesday so my wife showed up to pick up the car to find out after she unloaded the car seats and my children that the car wasn’t actually ready but the service rep failed to call myself or my wife to let us know. At this point I spoke to The Service manager who insisted the car would be ready on the following Friday, which it was, I then explicitly asked him about the rental coverage AGAIN and he said not to worry about it. I go to pick up the car on Saturday and I had no bill and Returned the rental and received a zero dollar bill. At this point I thought everything was OK until a week later I get a charge for $875 for the 21 day additional rental in which Nielsen Dodge/Chrysler said they would explicitly cover. I called and of course could not get any service rep or manager to speak to and was told by the receptionist that the service manager said I knew about this and it was my problem. This experience has not only lead me to never use this dealership again but I also wouldn’t buy a Chrysler if they were giving them away for free. I do not recommend this dealership to buy a car or get your car serviced as they clearly are not on the customers side. Even simple phone interactions are always rude, for example, if a customer calls and you have to put them on hold instead of saying “May I please you on a brief hold” and wait to have the phone caller give an answer they just tell you to hold and immediately put you on hold without letting you answer. Basic common courtesy that this dealership truly doesn’t care about. More

Great experience would recommend to use dealership mr Damon and mr rizzolo were very helpful and nice they answered all my questions and concerns always bought Chrysle would recommend to use dealership mr Damon and mr rizzolo were very helpful and nice they answered all my questions and concerns always bought Chrysler cars More

Lease on new Jeep Grand Cherokee Pleasure to deal with Dave Goettlich. Experience was painless, got a very good deal on the vehicle. Also pleasant to deal with finance department mana Pleasure to deal with Dave Goettlich. Experience was painless, got a very good deal on the vehicle. Also pleasant to deal with finance department manager More

Excellent service Easy to work with. Professional Honest Knowledgeable Worked with me on specific things I wanted for my new Jeep Gladiator Performed his job with authenticity not Professional Honest Knowledgeable Worked with me on specific things I wanted for my new Jeep Gladiator Performed his job with authenticity not reciting a standard spiel. I can tell he likes what he does by his mannerisms and the way he interacted with his co-workers. More

Above and beyond I can’t say enough about how amazing Jon and the entire staff is. We love our new Jeep Renegades and will most definitely be lifelong customers here. I can’t say enough about how amazing Jon and the entire staff is. We love our new Jeep Renegades and will most definitely be lifelong customers here. More

Picking up my plum crazy scatpack \m/ Mopar Mike is and awesome salesman! He did whatever he could to get me into my dream car! My wide body plum crazy skat pack. Everyone that helped in Mopar Mike is and awesome salesman! He did whatever he could to get me into my dream car! My wide body plum crazy skat pack. Everyone that helped in the process were extremely helpful. Very pleased with my purchase. Thank you to the team at Nielsen! More

great experience Martin was fantastic at helping me with my new lease. He worked with me to find the perfect Jeep and I couldn't be happier. Thanks again! Martin was fantastic at helping me with my new lease. He worked with me to find the perfect Jeep and I couldn't be happier. Thanks again! More