Nielsen Dodge Chrysler Jeep Ram

THIS DEALERSHIP IS SCAMMING AND EXPLOITING PEOPLE DURING THE VEHICLE SHORTAGE. We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the v THE VEHICLE SHORTAGE. We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the vehicle. Nothing was mentioned for the first hour as we are going through the process, but then they send us to finance only to find out they are asking for an additional $75 a month or another $4,000 down on top of the original agreed $4,000. Should have seen this coming when they would not allow my wife to see or document the initial paperwork and order sheet claiming it was for their records only. DO NOT WORK WITH THE DEALERSHIP THEY ARE FILLED WITH CONARTISTS. Because of the car crisis they don't care because they now have a vehicle on the lot that they know will be easy to sell. I had my 4 year old son crying as we walked out from this xxxx hole because for months he thought we were getting a new vehicle. More

I would like to personally apologize to Dean Defuria as I antagonized the incorrect Dean. I would also like to thank Rick, Del, Mike, and Bill snouffer for restoring my faith in Neilsen dodge dealers! Thanks antagonized the incorrect Dean. I would also like to thank Rick, Del, Mike, and Bill snouffer for restoring my faith in Neilsen dodge dealers! Thanks for being stand up and proper men and keep being awesome you are what consumers need to have an awesome experience every time! More

Took my 2019 Dodge Challenger here on Friday Sept. 10th and sold it to them. They offered me my buyout plus $3,200 in equity which was to be paid to me by check after they paid the car off and received the and sold it to them. They offered me my buyout plus $3,200 in equity which was to be paid to me by check after they paid the car off and received the title from Chrysler. The next day, they listed the car for sale on their website. As of today (9/20/2021) Chrysler still does not reflect the car as paid off. I have a payment due on the 26th. I have left numerous voicemails and cannot get a call back with some guidance as to when to expect the payoff to be sent, or when I will receive the money due to me. This is extremely disheartening, unprofessional, and just downright poor communication. More

By far the worst dealership I have dealt with in the past 40 Years of buying cars. 2 years ago I gave a good review but the customer service is the absolute worst as is the service department. I will NEVER g 40 Years of buying cars. 2 years ago I gave a good review but the customer service is the absolute worst as is the service department. I will NEVER go back there. Chrysler should be ashamed of themselves for allowing this to continue. We towed a month old Rebel in 3 days ago and they aren't even looking at it until next week with no loaner or rental. On top of everything they are rude and don't care. Go to Beyer in Morristown!! It is the best. More

Dave is hands down the best salesman I have ever dealt with. He made the entire process incredibly easy and no where near as painful as some prior car buying experiences. He did a phenomenal job at gettin with. He made the entire process incredibly easy and no where near as painful as some prior car buying experiences. He did a phenomenal job at getting me into the Jeep of my dreams and was extremely helpful when I needed to come in for service. I cannot speak highly enough of him. If you're looking for an honest, trustworthy, and all around great guy who has your best interest in mind, Dave is your guy! More

Amazing to say the least! Roland was beyond helpful. I could not have been happier with how up to date I was kept on the status of my car and how quickly it was fixed. While every other dealership was gi could not have been happier with how up to date I was kept on the status of my car and how quickly it was fixed. While every other dealership was giving me the run around, Roland took care of everything. This was literally the only dealership willing to help me in a timely fashion. I can not thank Roland enough for all his help! More

Worst service I’ve ever gotten, Rolland is a skeezer car was brought in for something that was supposedly a recall and fixed in the past all of a sudden same thing is wrong and it was $1400. Car was brought was brought in for something that was supposedly a recall and fixed in the past all of a sudden same thing is wrong and it was $1400. Car was brought in in Wednesday car was done on Friday we had to call in on Tuesday for update and receptionist did oh it was done on Friday you can come pick up, that would’ve been great to know…. Was never called once terrible dealership. Bunch of scammers do not bring your car here More