Niello BMW MINI

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of buying a new 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, 2023 BMW M2 from Niello BMW Sacramento, and it was by far one of the best dealership experiences I've had. From the moment I walked through the door, I was treated with the utmost professionalism and care. The staff members are not only knowledgeable about the BMW lineup but are genuinely passionate about ensuring every visitor feels valued. What particularly stood out to me was the seamless synergy among the team. Whether it was sales (Gary Carroll/Ryan Cox/Fatima Fonseca), service (Scott Glackin/Andrew Kemp), or finance (Robby Cochran), everyone was in tune with the needs of the customers and worked cohesively to provide a top-notch experience. Whenever I get my cars service, the service department is exceptional. My service advisor Andrew Kemp and his technicians take the time to explain the intricacies of my vehicle's maintenance, ensuring I had a comprehensive understanding of what is being done. It's clear that they pride themselves on transparency and building trust with their clientele. Purchasing or servicing a vehicle, especially a luxury sport brand like BMW, should come with a level of sophistication and class. Niello BMW Scaramento not only meets those expectations but consistently exceeds them. After my car is service, Michael Gutierrez brings my car, handed over my key and with a smile wishing me a safe and happy travel, that's service at it's best. To anyone in the market for a new or pre-owned BMW or just seeking top-tier vehicle servicing, I wholeheartedly recommend Niello BMW Sacramento Their commitment to excellence is palpable, and I am confident that every visit will be as remarkable as my own. More

Creed provided excellent customer service. We also had quick and efficient leasing experience at Niello Mini BMW. We also had quick and efficient leasing experience at Niello Mini BMW. More

Courteous, efficient, knowledgeable, willing to engage a prospective buyer, facilitate the transaction and follow-up with the buyer post the transaction. prospective buyer, facilitate the transaction and follow-up with the buyer post the transaction. More

Fatima was professional and easy to work with, Great follow up and customer service throughout the process. follow up and customer service throughout the process. More

Everyone was very helpful, answered all questions. Help set-up my BMW app and answers any questions I have had since delivery. Help set-up my BMW app and answers any questions I have had since delivery. More

Fatima Fonseca responded quickly, promptly placed my order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly an order, gave me regular updates and provided five star service on purchase day—didn’t waste time, got my trade and new car purchase handled quickly and fairly, and moved me through the process as quickly as possible. NIELLO gets high marks as well for being customer focused and minimizing the not fun parts of the process. Five stars all around and I will return to Fatima and NIELLO for my next one! More

Fatima was fantastic - very thorough and clear in our communications and was incredibly good at follow up. She kept me in the loop all the way. This was my first time buying a car online and I am satisfi communications and was incredibly good at follow up. She kept me in the loop all the way. This was my first time buying a car online and I am satisfied with the experience at Niello. I attribute that primarily to Fatima’s professionalism. More

Glad to finally do business with such an incredible dealership. They definitely earned more business in the future. We were already impressed by their service department. So we were not surprised that dealership. They definitely earned more business in the future. We were already impressed by their service department. So we were not surprised that the sales team was great as well. More

Overall I had a great experience. Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to have stated upfront (before starting the paperwork) what the dealer add on options were and the assoicated cost. I felt rushed and not enough time to decide when in the middle of signing the documents. Thinking back - I would not have opted for some of the add ons. More

I was greeted by Mr. lance, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. This was my best car shop lance, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. This was my best car shopping experience I’ve had in the past seven years. Mr. lance was very informative and was answering all my question. He went above and beyond to help me find the perfect car. More