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Niello Acura

Roseville, CA

4.8
1,092 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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150 Automall Dr

Roseville, CA

95661

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Showing 1,092 reviews

June 16, 2023

Each time I have relayed on Niello to service my Acura they have renewed my confidence and judgment to continue to use Niello for keeping my car in excellent condition and keeping my car’s maintenance up More

by johnswebmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Niello Acura responded

Thank you for continually trusting our team with your Acura, John! It means so much to know that you appreciate our service and we look forward to serving you for years to come. Happy driving!

June 16, 2023

My service was quick and pleasant,also I was told that rear brake would need to replaced next service $350.00. More

by mckenzie_dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
June 16, 2023

Service person Brian was very helpful and also gave thorough explanations inclusive of start to finish. More

by nicoletannicoleblack
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

Excellent customer service, kept apprised of the status and when my vehicle would be ready More

by LISA.ITMAKESSCENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

Josh was great. ...l want him for my service person all the time. Thank you. More

by saraholland1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

You guys are fast and friendly. I really enjoyed the service and the updates as my MDX was being serviced. Thank you! More

by Jay
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Chris Logan
June 16, 2023

Very easy process, Artiom and Pedro helped us out and we had an amazing experience. Would highly recommend this dealership. Thanks! More

by ISABELLE.BAUTISTA36
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Artiom Esipciuc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Reading, Pedro Valverde
Jun 21, 2023 -

Niello Acura responded

Thank you for your recommendation, Isabelle! We're thrilled to know that Artiom and Pedro made the experience of your recent sales visit such an amazing one. Please let us know if there is anything else we can assist you with.

June 16, 2023

Why do I need to write a minimum of 15 words to tell you Awesome! More

by gnkredman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
June 15, 2023

Good Visit. With all employees very helpfull and easy to work with. Excellent experence. Thank you again. More

by TAHOEEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2023

Labor rates seem to be quite excessive although it’s probably set at an industry standard they are still way to high. More

by MPBERUBE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Niello Acura responded

Thank you for your honest feedback. If you have any specific questions about our service pricing, please reach out to me at tcaudle@niello.com. I would be happy to discuss. Terry Caudle, Service Manager

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