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Newins Bay Shore Ford

Bay Shore, NY

4.8
1,448 Reviews
Newins Bay Shore Ford is Long Island's oldest dealership - serving our customers for over EIGHTY years! As a family owned and operated dealer, we strive to provide a comfortable car buying experience. No fees, no pressure, and no games. Stop in and say hello! Located at 219 West Main Street, Bay Shore NY. West of Fifth avenue.
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219 W Main St

Bay Shore, NY

11706

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Showing 1,448 reviews

September 10, 2021

From the first time I walk in the dealership on 3/18/21 till I pick up my new F-150 on 9/9/21. I was giving a update on the status of my Veh when ever I call. . Mr Carmine Randello always return my phon More

by notorious32m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Randello
Sep 25, 2021 -

Newins Bay Shore Ford responded

Glad to hear everything went well Thank you for your business Bryan sales mgr

August 31, 2021

Very friendly staff great dealership very happy with my purchase. My family has been using newins Ford for many years I believe since the 70s More

by Matt Bogardt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Stickney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Newins Bay Shore Ford responded

THANK YOU FOR THE POSITIVE REVIEW ENJOY YOUR NEW FORD BRYAN SALES MGR

August 29, 2021

Our salesman Kyle is great. This is the second time my wife and I both bought cars from him. He made the process fun and hassle free. More

by gfb203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Liberty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louisea Miers-Martin
Aug 30, 2021 -

Newins Bay Shore Ford responded

THANK YOU FOR THE POSITIVE REVIEW ENJOY YOUR NEW FORD BRYAN SALES MGR

August 29, 2021

The incorrect 3rd party tow package was installed. Matthew said his father the owner would contact me and there was never any contact. It cost me another 600 dollars to get the correct tow package ins More

by bikedoc
Recommend Dealer
Yes
Employees Worked With
Matthew Stickney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Bailey
Aug 31, 2021 -

Newins Bay Shore Ford responded

We apologize for the inconvenience, we understand wiring harnesses and adaptors for lights and brakes can be very specific depending on the trailer. We mainly work with weight ratings and capacities, is the weight rating incorrect or was it the wiring harness/adapter?

Aug 31, 2021 -

bikedoc responded

They knew we were going to pull a trailer that has brakes and never installed the brake controller into the Van. The wires for the brake controller was actually cut to the lighting plug. The trailer company had to rewire it and install the brake controller. It cost me another unexpected $600 for them to perform the work. If you want me to add to the story here goes... they told me there was a video of the financial transaction which took place. That is where the brake controller conversation transpired and I was assured by the financial officer the job would be done correctly. I was then told the video had been deleted and no longer existed. First of all I should have been told I was being recorded. Second, there is no back up video anywhere?

Aug 31, 2021 -

Newins Bay Shore Ford responded

We understand your frustration and apologize, a brake controller is a separate accessory from a trailer hitch and wiring receiver. If you told us that the trailer brake controller was mandatory we would of told you our price and had it installed. Our price is the same as the company that installed the brake controller. For the inconvenience we would like to help you with your next service visit and a complementary full detail. Please let me know if that will help in anyway.

Sep 01, 2021 -

bikedoc responded

That is a nice offer and I will take you up on it. My objective was not to get anything out of this which I have said all along. The fact that nobody followed up on the personal level when I was told somebody would. It was my first time purchasing a vehicle for towing and when I was told everything I needed to tow a camper was going to be installed I had to believe them. I would have gladly paid the money to get the brake controller installed at the time but was assured everything was included. Instead I had to wait another 4 hours I did not have in Ohio to get it installed by the camper company. So the main takeaway from all of this is nobody followed up to my original complaint. The sale was made and that is where communication ended.

August 24, 2021

It was nice, clean and quiet. No back and forth, just straight forward great service. I leased my last 3 vehicle from here. Hopefully next time I will buy one. Thank you More

by fefee62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Newins Bay Shore Ford responded

Hello and thank you for the review hope to see you in the future Thanks Bryan sales mgr

August 23, 2021

Newins has been good to us even before this new lease. They took care of a recall on a previous purchase and are so professional! Recently the salesperson Dan took the time to call me back when some new v More

by 1BILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Salvatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Newins Bay Shore Ford responded

thank you for the positive review enjoy your new ford Bryan sales mgr

August 22, 2021

mr.thomas siraco was a very proffecional salesman..treat me respect . annswer all my questions. too bad i had to wait 5 month for my f150 truck..due to chips and semi conductor shortage, hope to see him in More

by basess2b10ball
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Siraco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Newins Bay Shore Ford responded

Hello and thank you for the positive response enjoy your new Ford F-150 Bryan sales mgr.

August 21, 2021

Carmine was very helpful when I was buying out my lease. He gave good advice and worked with me to get the best loan rate. More

by APRILFLOWERS78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Randello
August 16, 2021

The best car-buying experience I've had! Kyle made it easy, pleasant, and affordable. I bought a used Fusion hybrid which is the nicest car I've ever owned; the price was a bit under KBB value to begin w More

by maureentvs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Liberty
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2021

Perfect delivery of my carWith over two hours of Perfect delivery of my car With over two hours of instructions on all the technology and features + Benefits Rock star dealership Top down beach r More

by axsadam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Stickney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stickney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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