Newins Bay Shore Ford
Bay Shore, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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I just purchased a new 2011 Explorer from Newins. I went I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I first go to test drive, then bring my wife in to test drive, then on the final 2 visits get my best price. I go prepared from all of the research that I do. I have to tell you that Freddy, my salesman, could not have been more helpful in getting me the price that I wanted to pay. He is truly there for the customer and will do whatever it takes to make the sale. No pressure what so ever. Bob was my finance person and he also was friendly and worked with me on financing. I have not had to go for service yet as this Explorer is only 1 week old. I love the ride and after researching 11 vehicles, from cars to SUV's, the Explorer by far had the best ride. I was surprised by this. I previously owned a Mazda CX-9 and the Explorer blows this away. I got the limited edition with all of the bells and whistles. More
Had problems with the locking mechanism on my 2010 Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van, it presented a problem. Brought it in 4 times, once the car sat there all day, and I was told they never got a chance to look at it. They never beleived me that the door locks were not operating properly on the driver side door. They sighted e mails from the Ford hot line that it was operating properly, and that there was no auto unlock feature from the drivers door. This was after a full year of all doors unlocking from the drivers side. They just wouldn't listen and didn't care. After the 4th visit they called me to tell me they think there might be a problem, of course this was after I contacted Ford customer service. I finally brought it to Bright Bay Ford Lincoln in Bay Shore. They diagnosed the problem on the first visit, ordered the part, and fixed it. The real crime is that I have bought 5 cars from their dealership, (not the Transit) and I own a local business for 30 years just up the block from Newins, just think what I tell my customers now. Charles D'Angelo More
Chet the service manager and jeff are the worst!!! They said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I hav said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I have scratches chips mud and grease on my brand new car and chet had the nerve to try and say how do I know you didn't bring it in that way. My car is still not fixed!!! STAY AWAY IF YOU CARE ABOUT YOUR CAR! More
Got the run around here, never found out what was wrong with my truck, rude customer service. Was basically told off on the phone by Jeff. Replaced 2 things on my truck, still same problem. Im off to ano with my truck, rude customer service. Was basically told off on the phone by Jeff. Replaced 2 things on my truck, still same problem. Im off to another service center. Ill never buy another ford at newins. More