Newins Bay Shore Ford

Rip-off First - had my vehicle 24 hrs with no diagnosis Second - when finally “diagnosed” was a $600+ cost not covered by warranty.. Third- when I talked to First - had my vehicle 24 hrs with no diagnosis Second - when finally “diagnosed” was a $600+ cost not covered by warranty.. Third- when I talked to family they all told me it was a rip-off & don’t let them do the work—-needed a coolant something cause what I had kepted getting stuck so had to be replaced. Told ford not to do repair & then they had the audacity to charge me 150 for diagnostic service.. to go back to having my car there all day with nothing done ....when I asked why I was told “Monday they only have a skeleton crew on”???? No one ever said my car wouldn’t even be looked at when I brought it at 7:30 a.m. I had to call at 3:30 p.m. to find out what was going on. Told then nothing was done that day. When I told them the inconvenience this caused me I was told Will u can pick it up tonight but the next time u can bring it back is 2 days later....first opening they had. WHAT?? The best part of this? My heat works & they did crap to it. There is more but I’ve said enough ....disappointed in Ford & probably won’t lease or buy another & I m a long-time customer More

Professionalism CJ and his entire staff are true professionals and a pleasure to meet, talk with and do business with. From the time I walked into Newins Ford, I was CJ and his entire staff are true professionals and a pleasure to meet, talk with and do business with. From the time I walked into Newins Ford, I was treated with total respect and starting with the salesman Tom Siraco to the financial manager Joe to the boss and owner of the dealership CJ, they all cared about me and my family needs and put me into the right vehicle that suited our needs. Top notch. Thank you to all. More

Excellent service and customer service Bonnie Lang is an excellent service advisor. She always helps her customers to the full extent. She always makes sure the customer is treated professi Bonnie Lang is an excellent service advisor. She always helps her customers to the full extent. She always makes sure the customer is treated professional and a excellent servicefor the vehicle More

Good job. Quick service. Satisfying results. Keep it up. My time is my own as I run my own vocational based service as a spin-off from years of my work experience. It pays to get a car repaired in a shop tha My time is my own as I run my own vocational based service as a spin-off from years of my work experience. It pays to get a car repaired in a shop that knows its product. Knowing Fords, in my life, is the key as my driving time needs my connections at work or play, day by day. Customer satisfaction is critical in a fast paced world. More

Great Experience As Usual Purchased new 2018 F150 from Mathew Brooks {sales} It is our 5th vehicle purchased in last 5 years all with Matt he helped us get exactly the perfec Purchased new 2018 F150 from Mathew Brooks {sales} It is our 5th vehicle purchased in last 5 years all with Matt he helped us get exactly the perfect truck we wanted from out of state dealership .Highly recommend working with him to any body looking to purchase a vehicle from Newins Bay Shore Ford. Chris Belesi Newins Manger was our 1st experience working with him was extremely helpful and courteous. More

Polite and helpful staff Polite and Helpful staff. Customer orientated service. They were able to take me right away and because they had the part (tire) in stock. They kep Polite and Helpful staff. Customer orientated service. They were able to take me right away and because they had the part (tire) in stock. They kept me informed through out. More

Awesome Dealership! I stopped into Newins Ford several times before finally making the decision to get into a Ford F-150. Each time I have been in, the sales staff has ma I stopped into Newins Ford several times before finally making the decision to get into a Ford F-150. Each time I have been in, the sales staff has made me feel welcomed and were always knowledgeable of the trucks and my towing needs. In the end I sat with "Uncle Phil" and he helped me get into my first pickup truck. I couldn't be happier, will recommend Newins Ford to friends and family! More

Great experience Had a great experience overall leasing our new Expedition. Phil (sales) was wonderful. Was able to order exactly what we wanted and worked around my s Had a great experience overall leasing our new Expedition. Phil (sales) was wonderful. Was able to order exactly what we wanted and worked around my schedule on the day the car came in to get the delivery done. More

Great service! The service manager Ken was extremely helpful and kind. My car was taken in immediately and out in no time. The technician was very knowledgeable abou The service manager Ken was extremely helpful and kind. My car was taken in immediately and out in no time. The technician was very knowledgeable about my vehicle and recommended my future needs and a very nice gentlemen. Also the service advisor Bonnie was a sweetheart. She answerd all my questions and wasn’t pushy with selling me services but advised me of what my vehicle would need in the near future. I would recommend Newins to anyone who owns a Ford! More

Marty in service is the man! My 15 F-150 was in for recalls.. Marty put everything together for one visit and while it was there took care of a couple of other issues I was having My 15 F-150 was in for recalls.. Marty put everything together for one visit and while it was there took care of a couple of other issues I was having with the truck.. Keep me in the loop with how long everythng was ging to take and even had the truck washed up when I picked it up.. what else can you ask Job well done More