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Newbold Toyota
O'Fallon, IL
1,564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,564 Reviews of Newbold Toyota
August 03, 2018
Great!! They were very helpful and explained everything well. Very informative. Very polite. And the cost of the service was excellent. I would recommend newb They were very helpful and explained everything well. Very informative. Very polite. And the cost of the service was excellent. I would recommend newbold Toyota to everyone. More
by SEANTEX85
Verified CustomerEmployees Worked With
David Twigg
August 03, 2018
Always great service They are always fast and friendly here. Prices seem very reasonable and I have never had to wait days to make an appointment as they always seem to ha They are always fast and friendly here. Prices seem very reasonable and I have never had to wait days to make an appointment as they always seem to have an opening. More
by chadjudge77
Employees Worked With
Jim in service
August 02, 2018
Poor and careless service I have to say, I was not pleased today with the service i received. And I was in the waiting room while the service was being performed. I was ha I have to say, I was not pleased today with the service i received. And I was in the waiting room while the service was being performed. I was happy with the availability of the time slot and the quickness at which the service was performed, however i believe that is where the problem started, to quick to get it out the door without attention to detail. My tires are factory filled with nitrogen and green capped for a reason. Just air is not the same or a substitute, air is only 78% nitrogen and has moisture, and in varying altitudes and temps plays a factor in inflation where nitrogen does not. I as the customer should have been notified that you were going to air up my tires, which were not showing any indication were low. Now my tires are mixed with air and nitrogen, which defeats the purpose of nitrogen filled tires and green caps. I am going to have to pay for evacuation and refill since I was informed after being finished this is what was done because Newbold Toyota does not offer nitrogen. The average cost is $15.00 per tire to have this done, so $60.00 plus tax and shop fees for Newbold's careless negligence with my vehicle, makes me question if they would be this careless with a minor detail, what about more major ones... I will not be coming back to Newbold Toyota for a new vehicle or service. If you don't offer a service or cannot perform a service properly such as Nitrogen filled tires with green caps, contact the customer first and ask first. The green caps are there so you know its nitrogen ONLY not regular air in the tires. Letters about this was sent to the dealership owner, General Manager, Service Manager, Toyota Inc., and BBB of Eastern Mo and So. Illinois. More
by cakes
Employees Worked With
Chris Ohm, Shawn Karfs
August 02, 2018
Service department. I am satisfied with service department people at the check in, They answer all my questions very well. As for servicing the vehicle I am pleased so fa I am satisfied with service department people at the check in, They answer all my questions very well. As for servicing the vehicle I am pleased so far. More
by LEHR.CHRIST
Employees Worked With
David Twigg
August 02, 2018
Pleasant day Warmly received. 20,000 mile service took about one hour which seems reasonable. The waiting area and adjoining restroom were clean and neat. The T Warmly received. 20,000 mile service took about one hour which seems reasonable. The waiting area and adjoining restroom were clean and neat. The TV was selected to a show that I really enjoy. Unfortunately the service customer sitting next to me rudely listened on his audible cellular to a loud financial/broker type advising listeners to buy into his get rich program, More
by JLSHRUM
Employees Worked With
None
August 01, 2018
Service Was kept in the loop on what may be needed and progress of the service. I was running late after work for pick up and they were very polite even thoug Was kept in the loop on what may be needed and progress of the service. I was running late after work for pick up and they were very polite even though they had to stay late waiting for me. Thanks More
by rdodds
Employees Worked With
Jim/Service
August 01, 2018
Great Car - Great Service I didn't have to wait long for the checks to be completed. They also made suggestions on recommendations required for the mileage, which I appreciate I didn't have to wait long for the checks to be completed. They also made suggestions on recommendations required for the mileage, which I appreciate. I want to keep this car a long time, so I thankful that it lets me know when maintenance needs to be done and the customer representative lets me know as well. Keep up the good work! More
by wandabailey62
Employees Worked With
Service Rep., not sure of her name but she was absolutely pleasant.
August 01, 2018
Treated like family Dave was so helpful found me the car I wanted at a great price and gave me a super deal on my trade in. Treated me like family! Dave was so helpful found me the car I wanted at a great price and gave me a super deal on my trade in. Treated me like family! More
by Maureen 17
Employees Worked With
Matt Mohan, Robert Kavran, Dave Stevens
August 01, 2018
Great Friendly service! My car was serviced in great time and My Wife is very pleased with the results. Without a great service department, you have very little going for yo My car was serviced in great time and My Wife is very pleased with the results. Without a great service department, you have very little going for your dealership. You have a great service department, but you can always do better on prices. Offer more discount coupons. Would recommend this Dealer to all my friends!! More
by Dolton Ammons
Employees Worked With
Jim Allen Service Dept. is the BEST!!!!!, Matt Mohan, Nick Erlinger, Mike Rogers
July 31, 2018
Replaced front Brake s Shawn was good. Took care of what I needed and got me back on the road. He makes sure that we get the best deal. Shawn was good. Took care of what I needed and got me back on the road. He makes sure that we get the best deal. More
by gaer98
Employees Worked With
shawn
