
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Awesome The scheduled maintenance was set up quickly, performed quickly and painlessly. Shawn went out of his way when I left a book (with a large check insid The scheduled maintenance was set up quickly, performed quickly and painlessly. Shawn went out of his way when I left a book (with a large check inside) lying on the service counter. Amazing. More
Great customer service We are always pleased to be serviced by Newbold Toyota. From the moment you walk in the door, you receive great service and we'll be back! We are always pleased to be serviced by Newbold Toyota. From the moment you walk in the door, you receive great service and we'll be back! More
Good thorough service Stopped on my way from NH to CA for routine 95K servicing. Liked the drive up service feature and the waiting room area. The fresh Starbucks was a nic Stopped on my way from NH to CA for routine 95K servicing. Liked the drive up service feature and the waiting room area. The fresh Starbucks was a nice touch. Would have been even better if they offered complimentary bagels like my hometown Toyota dealer in NH. Took a little longer than I anticipated, but the servicing was thorough. More
Service Always honest , friendly and prompt. My car runs like it did the 1st time I drove it off the lot. From the salesman and service manager to the techn Always honest , friendly and prompt. My car runs like it did the 1st time I drove it off the lot. From the salesman and service manager to the technicians my service has been amazing. More
Great service department We arrived early, but were greeted and helped promptly. All scheduled work was completed fast and efficiently and we were out and in our way ! Awes We arrived early, but were greeted and helped promptly. All scheduled work was completed fast and efficiently and we were out and in our way ! Awesome service ! More
25000 mile service Everyone is friendly! Service is fast-waiting area is clean and comfortable. Absolutely no complaints to offer. I appreciate everything that is done f Everyone is friendly! Service is fast-waiting area is clean and comfortable. Absolutely no complaints to offer. I appreciate everything that is done for me and my vehicle! More
Impressive So far, so good. I purchased a beautiful Crimson Pearl Mazda3 Hatchback and I am very pleased. My entire experience was positive. I was most impressed So far, so good. I purchased a beautiful Crimson Pearl Mazda3 Hatchback and I am very pleased. My entire experience was positive. I was most impressed with George, my sales consultant, who was so very kind, polite, patient and very informative. And, their guest area has a Starbucks coffee machine! Come on, what's not to love :-) Thank you Newbold Toyota. More
EXCELLENT Every experience I have with NEWBOLD is excellent. James Allen took great care of me and my Avalon. I am extremely pleased with NEWBOLD TOYOTA. Every experience I have with NEWBOLD is excellent. James Allen took great care of me and my Avalon. I am extremely pleased with NEWBOLD TOYOTA. More
Great fast and friendly They were very thoughtful of how long the work would take and said about X amount of time and they where within 20 minutes of that time even after hav They were very thoughtful of how long the work would take and said about X amount of time and they where within 20 minutes of that time even after having to fix a recall! More
Still Rattles Took 2017 Prius in and all went well. The rattle I complained about was addressed but the rattle in the console still exists. I told the service wri Took 2017 Prius in and all went well. The rattle I complained about was addressed but the rattle in the console still exists. I told the service writer that the czr must be road tested on city streets since the rattle is not always evident. I know the technicians are very busy and do not have the time to check out intermittent rattles. I will bring the car back later since the rattle is still in the console. This is the first time I have ever had to take my car back for a repeat write-up. I am surprised that the technician made an assumption that the rattle was taken care of by finding a stick that solved the engine rattle problem. More