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Newbold Toyota

O'Fallon, IL

4.1
1,564 Reviews

1282 Central Park Drive

O'Fallon, IL

62269

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1,564 Reviews of Newbold Toyota

September 24, 2013

Tried to sell me $1000 worth of parts to fix problem. I said no, did my own research, and purchased $25 part to fix myself More

by TommyGun55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts and Service
Oct 09, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent service experience at Newbold Toyota. We are sorry to hear that your recent visit did not meet your expectations. We apologize for the confusion when it came to the parts and costs of what would need to be done to properly fix your vehicle. Customer satisfaction is the number one priority of the Newbold Toyota Service Department and we never want a customer to feel that they were not properly taken care of. We would like to hear from you further in regards to this experience so we can look into why this confusion happened. Please call Steve Steigman, General Manager at Newbold Toyota, at (618) 628-7000 and he would be more than happy to assist you and try to improve this experience. Again, we apologize for your recent visit and we hope you will give us the opportunity to win back your business in the future.

September 20, 2013

The all people were friendly and cordial. My salesman Dan Glaeser was a pleasure to deal with. Easiest car buying experience I have had in my 42 years of purchasing automobiles. Thanks for a great experience More

by Gdp110472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Glaeser
Sep 23, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota! We are very happy to hear that Dan and Bob were able to exceed your expectations and provide you a first class car buying experience. We appreciate your business and please let us know if there is anything we can assist you with in the future.

September 05, 2013

I have purchase 5 Toyota from this dealership over the last 8 years. I have had excellent service from this dealership. I would recommend Newbold with all my friends. More

by derek84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Swearington
Sep 19, 2013 -

Newbold Toyota responded

Derek, thank you for letting us know about your experiences at Newbold Toyota! We are very happy to hear that we continually provide you with an excellent experience every time you visit us. We appreciate your continued business and recommendation and look forward to serving you in the future. Enjoy your new Toyota!

August 29, 2013

This is our 4th vehicle from Newbold Toyota. We have This is our 4th vehicle from Newbold Toyota. We have purchased an Avalon, a RAV 4, a Highlander, and now a Tacoma 4X4 Quad Cab. You can't beat the To More

by scjingles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wakeford, Matt Mohan
Sep 03, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent visit to Newbold Toyota! We are happy to hear that Mark continues to provide you with an excellent car buying experience every time you come and visit us. We appreciate your continued business and look forward to serving you in the future. Enjoy your new Tacoma!

August 20, 2013

While searching True Car, it led me to Newbold as the best price for the vehicle I was looking at. This also eliminated the need to haggle over purchase price of the vehicle, which I think was very favo More

by mossimo142
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kavran, George Page
Aug 21, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent experience with Newbold Toyota! We are happy to hear that Robert was able to be helpful through the entire sales process and made it as easy as possible. We are also glad to hear that George and the sales manager were able to provide you with a positive car buying experience even though there was a mild breakdown in communication. We appreciate your very kind words about the entire staff and culture of Newbold Toyota and we look forward to serving you in the future. Enjoy your new Camry!

August 19, 2013

My wife and I felt very comfortable with Ron. He was excellent as a salesperson, never pushy, very knowledgeable and friendly. Definitely a pleasure to have met him. Would highly recommend, anytime. More

by mygrivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience with Newbold Toyota! We are very happy to hear that Ron was able to provide you and your wife a positive car buying experience and was able to find the vehicle that was perfect for you. We appreciate your recommendation and look forward to serving you in the future.

August 08, 2013

My experience in purchasing a 2013 Avalon was exceptional in terms of professional, sale execution, positive culture. I would not hesitate recommending Newbold Toyota - previously purchased three cars over More

by 92424286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Erlinger
Aug 12, 2013 -

Newbold Toyota responded

Thank you for sharing your recent experience at Newbold Toyota! We are happy to hear that Nick was able to provide you with an excellent car buying experience while finding the vehicle that was perfect for you. We appreciate your recommendation and look forward to serving you in the future. Enjoy your new Avalon!

August 02, 2013

My husband and I were looking for a new vehicle for me. I My husband and I were looking for a new vehicle for me. I have made a list of cars/SUVs that I wanted to try. I was reading reviews, comparing pri More

by Lowcarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kavran
Aug 05, 2013 -

Newbold Toyota responded

Thank you again for letting us know about you and your husbands recent visit to Newbold Toyota! We are happy to hear that Robert was able to provide you and your husband an excellent car buying experience while also finding the 4Runner that was perfect for you. We appreciate your recommendation of Robert and Newbold Toyota and please let us know if there is anything we can assist you with in the future. Enjoy your new 4Runner!

August 01, 2013

I had to return several times to dealership addressing issues with the car which should've been addressed prior to me picking up the car, ghastly. These issues were discussed when I test drove the car. W More

by Glory1511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonny, George, Marty
July 30, 2013

My husband and I decided that it was time to trade in our 2003 Camry. Actually, we were getting some routine maintance work. Terry, my husband had had some prior contact with Paula Louis, so as we waited w More

by SoniaCrownover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Louis
Aug 01, 2013 -

Newbold Toyota responded

Thank you for letting us know about your recent experience at Newbold Toyota! At Newbold Toyota our #1 goal is to provide every customer with an excellent car buying experience. We are happy to hear that Paula was able to answer all of you and your husbands questions and guide you through the car buying process in a professional manner. We appreciate your recommendation of Paula and let us know if there is anything we can help you with in the future. Enjoy your new vehicle!

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