
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Fast and Friendly I walked into Newbold Toyota knowing I wanted to look at the new Camry. I was driving a 2000 Camry with over 166,000 miles and knew it was ready to t I walked into Newbold Toyota knowing I wanted to look at the new Camry. I was driving a 2000 Camry with over 166,000 miles and knew it was ready to trade in. I had purchased it from Newbold back in 1999 - Terry Oliver was my salesman at the time. Matt Endres was the first salesman that greeted me. He was extremely helpful and knowledgeable about all things Toyota. I explained to Matt I needed to take the car home to see if my physically disabled sister could get into it. I am her primary caretaker, so she has to be able to access the car. He allowed me to drive it home and return later that afternoon/evening. Everything worked out, so I made the decision to purchase the car. From there it was a whirlwind . . . Matt guided me through he entire process and even took the time to hook up the Bluetooth/phone and run through all of the options within the car a second time. This is the second experience with purchasing a new car from Newbold, and they have always treated me extremely well. Bravo Matt and Newbold Toyota!! More
High End Service and Very Friendly My husband and I came into the dealership and were hesitant to approach any salesmen after a negative experience at another dealership prior to coming My husband and I came into the dealership and were hesitant to approach any salesmen after a negative experience at another dealership prior to coming, but we were met with open arms and excellent customer service! Matt was super helpful, not at all pressuring us and helped make our buying experience a truly positive one. We weren't planning on walking out with a vehicle that day, but we did and we're so happy with it! I even had some additional features added to the vehicle and needed to drop it off and again, they were all really accommodating and gave me a loaner vehicle to drive while it got worked on. Matt even helped me put my car seats in! Definitely a recommend! More
Very Positive I entered the dealership with the usual misgivings. My husband and I had been to other dealerships. Mr.Shackleford immediately set me at ease. He was I entered the dealership with the usual misgivings. My husband and I had been to other dealerships. Mr.Shackleford immediately set me at ease. He was friendly, helpful and very knowledgeable. He really listened to what we wanted in a vehicle and set us up with a test drive. Even after our decision was made to purchase the Rav, he patiently explained the new technology and made sure I was comfortable. The car was shiny clean, gassed up and ready to go. It was a very positive experience overall. Thank you! More
Great buying experience!!! We were impressed with Matt Endres as a salesman and the dealership in general. There was no pressure to buy on the spot and no bait and switch. Eve We were impressed with Matt Endres as a salesman and the dealership in general. There was no pressure to buy on the spot and no bait and switch. Everything was upfront and honest. We are very happy with the car and Newbold. More
best of the best service was really impressed!!! Greeted and help instantly by nick finished paperwork with in a hour i was off the lot with my brand new car my first time buying a new car off the lo Greeted and help instantly by nick finished paperwork with in a hour i was off the lot with my brand new car my first time buying a new car off the lot didn't take longest More
Awesome first experience with Newbold and Mark I came into the dealership having an idea of what I was looking for and Mark found the car and within 90 minutes, we had the initial paperwork complet I came into the dealership having an idea of what I was looking for and Mark found the car and within 90 minutes, we had the initial paperwork completed. I came in the following weekend for delivery and was treated with a warm welcome back and was completely satisfied with Mark and his team. I would definitely recommend and go back for future purchases. More
Positive experience This is the 5th vehicle that my family has purchased from Newbold. The sales staff is easy to work with and makes the buying experience stress free. I This is the 5th vehicle that my family has purchased from Newbold. The sales staff is easy to work with and makes the buying experience stress free. I would highly recommend Toyotas for their dependability and Newbold for the ease of the purchase process. More
Job well done! We walked into dealership and was greeted right away and with a smile. Shortly we were greeted by our salesman, Terry Ginder who showed us the pros a We walked into dealership and was greeted right away and with a smile. Shortly we were greeted by our salesman, Terry Ginder who showed us the pros and cons of the three prius'. We then did a test drive and immediately knew we were sold on our second prius from Newbold. We were offered refreshments while they evaluated our trade in. It was smooth sailing all the way. I can remember waiting almost 8 hours at various dealerships of the years, but not at Newbold!! When are salesman got called away for a few minutes a substitute, Nick Erlinger was sent in and handled our questions. It was interesting to go on tour of the service department while we waited to have our paperwork completed by the accounting manager. That to was a great experience. We were told of the extended warranty and it's benefits and the details of out loan. We were also instructed on how to use the snappy navigation system and they even synced our phone for us! From beginning to end we were treated like family. I would definitely recommend this dealership to family and friends! Newbold rocks and we thank you for the excellent treatment and expertise! More
new truck purchase great buying experience. I was satisfied 100% with the overall buying experience. Nick Erlinger went above and beyond to find the truck I wanted. Sm great buying experience. I was satisfied 100% with the overall buying experience. Nick Erlinger went above and beyond to find the truck I wanted. Smoothest buying experience ever. Thanks to Newbold and Nick. I will definitely recommend both to friends and family and I will be back for my next vehicle purchase. More
Easy Breezy Buying Experience Mike had done everything for us. The paper works took 5 minutes. It was the easiest car buying experience we ever had. We're impressed!!! Mike had done everything for us. The paper works took 5 minutes. It was the easiest car buying experience we ever had. We're impressed!!! More