Newbold Toyota

Let the buyer beware. This email I sent to Mike Rogers at Newbold will serve as my review. NOTE: It's been 4 days since I let the people at Newbold know about this in This email I sent to Mike Rogers at Newbold will serve as my review. NOTE: It's been 4 days since I let the people at Newbold know about this incident and at this point it doesn't look like they are going to resolve it. HERE IS THE EMAIL I SENT TO MIKE ROGERS WHEN HE REACHED OUT TO SEE IF I WAS SATISFIED. Hi Mike, Thanks for reaching out. We actually do have an outstanding issue from the sale of the car. The driver side rear tire has a gash in the wall of the tire. We noticed it the day after the purchase was closed. I was skeptical that an oversight like this could be made during your certification inspection. But, upon reviewing pictures taken by my wife the day before we purchased the car --- this tire issue is clearly present before we bought the car. We contacted our sales person, Scott and I spoke to someone at the dealership about it yesterday. He told me that there was nothing that could be done until Monday when the General Manager returned for work. Unfortunately this leaves us without a car for the weekend. Honestly, I'm shocked that this oversight was made during your inspection but the images from my wife's phone show this gash in the tire plain as day. By the way, I know you wouldn't accuse someone that bought a car for 36K of trying to scam you out of $400 worth of tires. But, as a matter of making sure you know that I'm on the "up and up" these images were texted to me and, thus, time stamped -- which I'm happy to show you. So, what I'm asking for is: * 2 new rear tires that match the front tires * A reinspection/recertification of the vehicle This second request is because I know that the car we purchased was so new to your lot that there wasn't even time to get pictures of it on your website. It makes me wonder if this car was either: Not inspected for certification at all Certified in haste Either way, the fact that we were allowed to drive off your lot with a Toyota Certified vehicle with a dangerous issue like this is causing me to question whether this car was given the kind of inspection that I know you, the Newbold family and Toyota require of your techs. Thanks for giving me an avenue to contact you after the sale. I am upset that my family and I won't have this car over the weekend but as long as the issues I have outlined above are addressed on Monday, they won't be mentioned in my review of Newbold when I talk to Toyota. Thanks again! Russ More

New Car Micah was very energetic and knowledgeable. He answered all of our questions and attended to all of our needs. Micah made our buying experience more Micah was very energetic and knowledgeable. He answered all of our questions and attended to all of our needs. Micah made our buying experience more pleasant than we imagined. This is our first Toyota. If this one works out we will be back. More

Chase Chase is an excellent sales person. He knows the vehicles and is polite. He is a winner. It takes to long to get in to see Matt. Chase is an excellent sales person. He knows the vehicles and is polite. He is a winner. It takes to long to get in to see Matt. More

Overall wonderful car buying experience. I was not sure what I wanted, Cameron let me drive a lot of different cars to compare. He was honest and knowledgeable about the different features, I was not sure what I wanted, Cameron let me drive a lot of different cars to compare. He was honest and knowledgeable about the different features, mileage, and maintenance. It was very low pressure and the dealership was clean and friendly. I finally settled on a Corolla Sport and found a used one with low mileage, I love it. I would recommend the dealership and especially Cameron to everyone. More

No pressure friendly and very helpful My wife and I called about a pre-owned Toyota FJ Cruiser we saw on-line. Cameron said he would pull it out and get it ready for us to test drive. We s My wife and I called about a pre-owned Toyota FJ Cruiser we saw on-line. Cameron said he would pull it out and get it ready for us to test drive. We showed up about an hour later and indeed the car was out front and ready to go. He was very patient with us, answered all questions and was very knowledgeable and helpful. We decided to buy the car the next day and the transaction was very painless thanks to Cameron. A special mention goes to Mike Rodgers for making a very reasonable offer for my trade-in and to Matt Mohan making the paperwork go quickly and smoothly with no surprises. I have bought at least 4 cars from them over the past 12 years and its always the first place I try to do business with. Thank you all. More

Used Car Purchase I did considerable research on the computer before finding the CR-V that I wanted. When I contacted Newbold to find out if it was still available, I r I did considerable research on the computer before finding the CR-V that I wanted. When I contacted Newbold to find out if it was still available, I received a quick response with an offer to set up a test drive. I met Sonny at the dealership. The car was ready to go. Everyone was friendly, and there was no pressure. After indicating that I was interested, Sonny made an offer on the trade-in based on KBB. The price of the new vehicle had been guaranteed before I made the trip to the dealership. There were no additional costs. Everything was handled professionally and with courtesy. The dealership is at the top of my list for future purchases. More

Taken Advantage My wife went in for an oil change and tire rotation and left with a $350 bill. They stated that she requested an air induction cleaning and had her s My wife went in for an oil change and tire rotation and left with a $350 bill. They stated that she requested an air induction cleaning and had her sign that she approved all the charges without clearly going over the costs. I confronted the service guy about the charges and he tried to convince me that my wife requested the additional service. He told me he would talk with his manager to try to get the charges removed and would call me back. 24 hours later I had not received a phone call. I called myself and the service guy said he talked to his manager and they could give us an $80 credit on future service. Not only did they take advantage of my wife, they failed to make the situation right. We spent 47k on a new car and they can't make it right for $160. Won't be returning with any of my business. More

RAV4 Purchase Cameron was very professional and thorough, with no high pressure sales tactics. We were going to buy a Honda today, but they were closed. Cameron wa Cameron was very professional and thorough, with no high pressure sales tactics. We were going to buy a Honda today, but they were closed. Cameron was able to get us what we wanted at a reasonable price. Thanks More

Service I brought in my 2001 Sienna for a check engine diagnostics and was treated professional with utmost efficiency by my service advisor James Allen. He w I brought in my 2001 Sienna for a check engine diagnostics and was treated professional with utmost efficiency by my service advisor James Allen. He was very helpful in ordering the parts needed, walked me through all the options. A job exceptionally well done by Jim More