Newbold Toyota
O'Fallon, IL
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1,564 Reviews of Newbold Toyota
Getting the Car We Wanted Mark let us know when a selection of Highlanders would be available at the dealership so we could arrange our visit. He explained the features of seve Mark let us know when a selection of Highlanders would be available at the dealership so we could arrange our visit. He explained the features of several models and the pricing so we could make our choice. On the day of purchase Robert walked us through the financing and Mark explained the features of our new car. More
Great experience Like most people, my wife and I both hate dealing with car dealers. I will tell you this, when it comes time to get another vehicle from a dealer, I Like most people, my wife and I both hate dealing with car dealers. I will tell you this, when it comes time to get another vehicle from a dealer, I will go back and I would recommend Newbold Toyota. We went in not even planning on buying a Toyota. We ended up not leaving to test drive the other vehicles we were thinking and bought a new Highlander. We were not attacked as soon as we pulled onto the lot, like some dealers do. We parked and walked to the main door and we were politely greeted by Dave Stevens. He didn't tell us a bunch of B.S. or talk bad about other cars. He told us to test drive one and then go test drive the others we were looking at. After driving the vehicle and having a good gut feeling about Dave we drove out with our new vehicle. Thank you to Dave Stevens and Newbold Toyota. More
Great sales and service!! Have been servicing my vehicles here and have always had great service. Ended up needing a van and David Twigg did a great job finding us exactly wha Have been servicing my vehicles here and have always had great service. Ended up needing a van and David Twigg did a great job finding us exactly what we were looking for and the whole experience was quick and no pressure. Love the van and they have been exceptional about following up to make sure we were happy with the purchase. Definitely recommend!!! More
Great customer service David was very easy to work with. I told him what I was looking for in a car and he showed me my options. He showed me upgrades available but didn't m David was very easy to work with. I told him what I was looking for in a car and he showed me my options. He showed me upgrades available but didn't make me feel pressured to get them and he gave me time to think about my choices. He also kept me up to date on the financial process so I didn't feel like I had been forgotten about. It was a smooth easy car buying experience. More
The only place my family buys cars My family's been buying cars from Newbold's Mark Wakeford for over 10 years. From start to finish he's a pleasure to deal with and that's why we keep My family's been buying cars from Newbold's Mark Wakeford for over 10 years. From start to finish he's a pleasure to deal with and that's why we keep coming back! More
TUNDRA/ JUST WHAT I WAS LOOKING FOR. Was able to find what I was looking for. Everywhere else I went didn't have what I wanted, and they tried to sell me something else that they had on t Was able to find what I was looking for. Everywhere else I went didn't have what I wanted, and they tried to sell me something else that they had on their lot. I give them five stars because I was in an out and their was no pressure on buying. LOVE MY PURCHASE, GLAD I WENT TO NEWBOLD TOYOTA SCION. More
Best car buying experience so far. Matt was very helpful and not pushy aggressive. He is very good at what he does and we appreciated his sales style especially buying a vehicle with a Matt was very helpful and not pushy aggressive. He is very good at what he does and we appreciated his sales style especially buying a vehicle with a newborn in tow! More
Great experience in buying a Corolla I purchased a new 2016 Toyota Corolla last from Newbold Toyota and it was a terrific experience. Very easy process with no hard sales pitch and they w I purchased a new 2016 Toyota Corolla last from Newbold Toyota and it was a terrific experience. Very easy process with no hard sales pitch and they worked the deal that gave me the best payment possible. My sales guy Mark was excellent and the experience was fantastic. More
No hassle car purchase. Lacking the old school run and gun aggressive sales pitch, Nick simply helped me get the car I went in to purchase. Little to no stress involved in t Lacking the old school run and gun aggressive sales pitch, Nick simply helped me get the car I went in to purchase. Little to no stress involved in this experience, contrary to my experiences with other dealerships. I will be back in there to purchase all my future vehicles. More
Lied to. I scheduled a test drive of a specific vehicle for 530 (online). The dealer contacted me right away via email and text (which is why they got one sta I scheduled a test drive of a specific vehicle for 530 (online). The dealer contacted me right away via email and text (which is why they got one star). I conversed with the internet person and she said the vehicle was there and I was to see the evening supervisor. I asked if she was sure because I have heard of horror stories. She again guaranteed the white van, xlt with 9 miles on it was there. We arrived to the dealership about 525, the van was not pulled around and we had to wait quite a while to speak with the person we were told to, only to be handed off to someone else. After waiting another while longer, the manager came out and said that the vehicle was not there. His explanation was that the vehicle had been turned into a shuttle vehicle. I asked if it was the one with 9 miles on it, he said now it has 5000 plus and they have not had time to update the website. We did still test drive another one they had there to see if we liked the way the sienna drove - and it was given to us with 15 miles to empty. I wanted to take it out onto the interstate and back - thank goodness we made it. I did send a text back to the woman I was speaking to telling her that the vehicle was not here (from the dealership). I did not hear anything back. Thinking that this dealership is the kind that will do anything to get you in the front door. Not satisfied, not happy. Very very surprised to see they have a 4.9 rating! More