Newark Toyota World

Oil change and check I appreciate the good service as it gives me peace of mind before I travel. Thank you Jason and Bill you are great and easy to deal with. I appreciate the good service as it gives me peace of mind before I travel. Thank you Jason and Bill you are great and easy to deal with. More

Awesome Customer Service!! We were in looking to buy a brand new Toyota Tundra but we were not able to but our salesman was doing everything that he could do to get us into a br We were in looking to buy a brand new Toyota Tundra but we were not able to but our salesman was doing everything that he could do to get us into a brand new vehicle. As hard as he tried he could not get us into a brand new vehicle but he did get my husband into a like new used vehicle that has very low miles, the color that my husband wanted, and everything that my husband was looking for. I salesman Chris Willis did an outstanding job, if we are ever in need of a vehicle or our friends or family are in need of a vehicle we will recommend Chris at ToyotaWorld, in Newark, DE. The customer service that we experienced there was a great experience, he carried on a conversation while we were waiting on news as to whether we were getting the vehicle or not and he knows his stuff about vehicles!! More

Great Help Great Salesmen. Told me the truth and helped me get exactly what I wanted. Didn’t try and sell me something I wasn’t looking for that’s a big plus. Great Salesmen. Told me the truth and helped me get exactly what I wanted. Didn’t try and sell me something I wasn’t looking for that’s a big plus. More

20K service Awesome experience, Luis was very friendly and asked whether I wanted my next service scheduled. He also signed me on the Rewards program and made sur Awesome experience, Luis was very friendly and asked whether I wanted my next service scheduled. He also signed me on the Rewards program and made sure my vehicle was washed. I brought it in dirty due to the recent snow. Jeff was very helpful in my purchase of my 2019 Camry. He explained 'apple car play. More

Excellent car buying experience The service I received when purchasing my new Tacoma was outstanding. Chris and the team over at Newark Toyotaworld really took care of me and got me The service I received when purchasing my new Tacoma was outstanding. Chris and the team over at Newark Toyotaworld really took care of me and got me in a truck that suits me perfectly. Would highly recommend talking to Chris Delpeche when purchasing your next vehicle. More

Excellent customer service experience My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive v My wife and I had our 2011 Sienna in for a recall/service bulletin and we had the pleasure of working with Cheryl. Not only was she very responsive via email and over the phone, she went above and beyond to make sure we were satisfied in a loaner while the parts were on order. We were kept up to speed the entire time and left their facility completely satisfied. This is the only Toyota service center that we will ever visit....period! Mike Simon More

The best new truck experience I walked in the dealership on a Saturday and was greeted by Jeff with a smile and a handshake. Told him what I was looking for and was nothing but hel I walked in the dealership on a Saturday and was greeted by Jeff with a smile and a handshake. Told him what I was looking for and was nothing but helpful. I walked out with the best deal on a new truck. Thanks Jeff More

No customer service We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to We sold a car to Newark Toyota world and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to Newark Toyota World did we receive a check for the proceeds of the vehicle. 3 weeks after we sold the car, we received a call from the new owners asking us why we sold the car. I promptly called the dealership to find out why they have not distributed the funds, only get get voicemail after voicemail. When I finally did speak with someone we were told to call the bank who held our loan to find out if they sent the title to the dealership. The lien holder had of course sent the title as soon as it received notice the car was sold. We were told we had to speak with the title department which of course was closed at the time. After many more phone calls and a few visits to the showroom did we finally get an answer that we would have a check the next business day. After the person we were speaking with says "well we are a multi-million dollar company." Right, so after we sign the title over, you cannot afford to write us a check. Not even after you have sold our car?! Very disappointing. We are not in the market for a Toyota, and should that day come, we will never be purchasing from this dealership. Bottom line is if you are looking for service, look elsewhere. More

Great experience buying a new car Ken Steen was very friendly, professional, and informative. He made our experience of buying a new car very easy and uncomplicated. I would definitely Ken Steen was very friendly, professional, and informative. He made our experience of buying a new car very easy and uncomplicated. I would definitely refer him to our friends and family. More