Newark Toyota World

Positive experience even though it cost me dearly Enjoyed working with the service manager. She was very friendly, and took care explaining everything to me. I appreciated her arranging a complimentar Enjoyed working with the service manager. She was very friendly, and took care explaining everything to me. I appreciated her arranging a complimentary renta while my car was being servicedl. More

Great Experience We had a very pleasant experience this past Sunday at Newark Toyota World due to our sales associate, Karen Avallone. Karen was very responsive to ou We had a very pleasant experience this past Sunday at Newark Toyota World due to our sales associate, Karen Avallone. Karen was very responsive to our needs and also gave us more than one option. We were planning to lease another Venza but she suggested a lightly used 2015 Venza Limited which was perfect and we were able to purchase. All in all, a very positive experience. More

I'll try it again Admitting clerk quoted me a price for synthetic oil change. quoted it twice. When the Bill came it was significantly higher, but the clerk "credited" Admitting clerk quoted me a price for synthetic oil change. quoted it twice. When the Bill came it was significantly higher, but the clerk "credited" me for the difference. -1 for not knowing the pricing of their products, +1 for standing behind their error on the quote. The so called "vehicle check" failed to catch a broken catch on a wiper blade (which I was aware of when I went in and the clip was sticking up in the air), which tells me all they really did was "check the box" on the form. What else did they not really check and just "checked the box" on the form? It makes you wonder. -1 More

Horrible Service Called to get a price for getting my ECM re-programmed due to some lights on my dash. Found a post on priuschat forum with the EXACT issue and error c Called to get a price for getting my ECM re-programmed due to some lights on my dash. Found a post on priuschat forum with the EXACT issue and error codes my car is throwing and a re-program solved the problem. Anyway I was told it would be $120 for the re-program and I agreed to that and scheduled the service. When I got there, I was advised to do a diagnostics first, which is also $120? I remember last time it was only $75 for a diagnostic. Anyway, I asked if the diagnostics said the ECM needs re-programming if I would have to pay another $120... they said yes. I declined the diagnostics and told them to just do the re-programming. Got a call about an hour later that they can't reprogram the ECM because there are no updates and I should do the diagnostics to figure why the light on my cars are on. I was told I can either do the diagnostics or come pick up my car, I chose to pick my car up. The problem here is that, I was told they can re-program my car for $120. I showed up, and they want to force me to do a diagnostics. Because I refused to have a diagnostics done, they don't want to re-program me ECM, despite them saying they can do it. Apparently they don't know what the word re-program means. This isn't the first time that these guys try to rip me off, but since I was sent a link to fill out a survey, I thought it's time to leave my feedback. More

Great My service associate,Colleen, was extremely helpful and courteous. She kept me informed about the progress and was on the mark about the cost. The nex My service associate,Colleen, was extremely helpful and courteous. She kept me informed about the progress and was on the mark about the cost. The next time I come for service I definitely want Colleen to assist me More

Very good Second car we bought from Ken Purdue. He did a great job both times.Patient with all our questions,showed us everything we asked to see.We will ask fo Second car we bought from Ken Purdue. He did a great job both times.Patient with all our questions,showed us everything we asked to see.We will ask for Ken when we buy the next car.Brandon Lawson made the financial wrap up clear and concise. Very good experience! More

HiLander Great service as always --- No hassle --- Very courteous ---Detail explanation for all work that was performed on car --- Service bays are very clean Great service as always --- No hassle --- Very courteous ---Detail explanation for all work that was performed on car --- Service bays are very clean --- Would recommend to anyone needing service for a vehicle. More

Service experience I went in for an oil change and tire rotation, etc. I gave them an average rating because they spilled oil on my truck and didn't clean it up. This i I went in for an oil change and tire rotation, etc. I gave them an average rating because they spilled oil on my truck and didn't clean it up. This is the second time my truck has been returned to me with oil or grease on it. Last time they got grease on the interior plastic and it was extremely hard to get off of the plastic. I know the techs are busy, but I want my truck treated like I did an oil change. Any spills clean it up !!!! Customer service was excellent, no complaints. Price is average. More

Good experience Everyone I had contact with was extremely polite and friendly. I even met the mechanic who was working on my car because he wanted me to describe to Everyone I had contact with was extremely polite and friendly. I even met the mechanic who was working on my car because he wanted me to describe to him the strange noise i occasionally heard in my car. Although he was not able to make the car do the sound , I felt better that he checked everything over. I feel safer now. More

Routine Service Didn't have to wait long before someone came out to the bay. Henry was wonderful. He made note of all my requests, including leaving my headlights i Didn't have to wait long before someone came out to the bay. Henry was wonderful. He made note of all my requests, including leaving my headlights in the "auto" position. I didn't have to wait long to have the service completed and Henry made sure that everything I came in for was addressed. He reviewed what was done in "lay" terms, made sure that I knew the complimentary car wash would still be available when the car wash reopened and brought my car to the front of the building for me. I hope that Henry is available every time I come in for service. More