Newark Toyota World

Best Experience Ever Was in the market for a new car and a friend actually referred me to Ty Cornelius our salesman. He is the most personable friendly guy. Made us feel a Was in the market for a new car and a friend actually referred me to Ty Cornelius our salesman. He is the most personable friendly guy. Made us feel at home and was very knowledgeable and not pushy at all. His boss,manager Jeff Ickes was great also. This was the best experience I've ever had buying a car plus I had to do this without my husband and they took great care of me. I love my new Camry by the way! Definitely will recommend them to anyone looking to buy a new vehicle! Thanks guys More

Thanks! Thank you Wes, for taking care of my Toyota! Relying on TW for service helps me know that my car is always in good hands. Thank you Wes, for taking care of my Toyota! Relying on TW for service helps me know that my car is always in good hands. More

Maintenance My experience could not have been any better, timely, accommodating and friendly. Thank you for making my maintenance visit above and beyond!!! The My experience could not have been any better, timely, accommodating and friendly. Thank you for making my maintenance visit above and beyond!!! The waiting area was very nice and wonderful amenities. More

30,000 mile maintenance It was time for our 2013 Sienna to have its 30,000 mile maintenance. The representative explained what service would be performed and the cost He al It was time for our 2013 Sienna to have its 30,000 mile maintenance. The representative explained what service would be performed and the cost He also said it would take two or more hours. Since the cost met the requirements for a rental he set me up with one. Phoned me when work was completed and checked me out when I came back to pick up my car. No hassles except that the car wash was not working and that I would have to return in a day or two to get it washed. More

Up-Sell is a turn off I'm an engineer and I grew up working on cars, so I know a fair bit. Tires had 5/32" tread on them all the way around, almost worn out, may get anoth I'm an engineer and I grew up working on cars, so I know a fair bit. Tires had 5/32" tread on them all the way around, almost worn out, may get another 10,000 on them if I'm willing to not let anyone I care about drive my car. They tried to sell me a re balance, NO-One re-balances tires, that's a total load of bull and a way for them to up-sell. Even if it was common practice to re-balance tires, you wouldn't waist money on tires with virtually no life. Everyone gets you on the rotation, that's not really a big deal, I want them to check the brakes, (something that's in their multi point inspection anyway) but I know they don't check them if you don't pay for the rotation. They have to take the tires off to check the brakes, so they would have to put them back on, they want to charge you to put them back on in a different order than they took them off for the brake inspection. It's okay, but if you include brake inspection in your multi point inspection "included" with the oil change, don't charge for a rotation, just do it, it's the right thing. I had a $1.99 marker bulb out, generously a 2 minute job (more like 30 seconds), $24 in labor to replace it, a bit high if you ask me, but hey maybe mechanics really do bill $720 an hour, not a mechanic I want to go to. Finally this was the icing on the cake, they told me I needed to flush my brake fluid. MAJOR RED FLAG!!!! It's not a race car, and there is no way it could adsorb enough moisture in 3 years to need replacing. If you were extremely meticulous about maintenance on your car you would replace the brake fluid after about 10 years, but even then it's a bit excessive. These types of service are red flags because they can be sold to people, and never completed, and hard to inspect for a complete flush (1-2 hr job) vs a top off (1-2 min job). No one re balances tires No one charges $720 an hour to work on economy cars And absolutely no one flushes practically new brake fluid. They used to be reputable, now they are worse than the corner garage. Up sell for services not needed as if they are absolutely critical is a major turn off. Oh and they couldn't find my keys when I came to pick the car up. More

Maintenance I value my car a lot. So I want the best quality work performed on it. Safety is a concern since I have 4 kids. The service team told me the work that I value my car a lot. So I want the best quality work performed on it. Safety is a concern since I have 4 kids. The service team told me the work that absolutely had to be done. Took me back to the shop area, showed me what had to be replaced. I am grateful for their honesty and clarity in explaining the work to me More

Great Customer Service Excellent. Customer oriented and took the time to explain everything. The waiting area perks are a huge plus coupled with the attention that I was giv Excellent. Customer oriented and took the time to explain everything. The waiting area perks are a huge plus coupled with the attention that I was given, made the visit worth the wait. More

Service on Toyota Avalon I made the appointment over the phone. The service was for oil change and tire rotation. The services were completed in 35 minutes. The waiting area i I made the appointment over the phone. The service was for oil change and tire rotation. The services were completed in 35 minutes. The waiting area is nice and clean. More

Excellent, as usual, that's why I keep coming back I brought my 2006 Toyota Prius in because I was having an issue with my L headlamp. I got excellent advice on this issue and they did my regular 5,00 I brought my 2006 Toyota Prius in because I was having an issue with my L headlamp. I got excellent advice on this issue and they did my regular 5,000 mile service as well. Newark Toyota service people are always polite and efficient. Have worked with Derrick many times and couldn't recommend him more highly. Awesome service experience. More

Fast and efficient 20K mile check-up. Fast service and comfortable waiting room environment. The only imperfection was that car wash did not wash the lower portion of th 20K mile check-up. Fast service and comfortable waiting room environment. The only imperfection was that car wash did not wash the lower portion of the car very well. More