Newark Toyota World

The service technicians were very good and found my problem. As stated the service technician were very good and found my problem in a short period of time. The waiting room was very clean and it had coffee and As stated the service technician were very good and found my problem in a short period of time. The waiting room was very clean and it had coffee and donuts available to everyone waiting to have there car serviced. More

Something's Changed I have been a customer here for the past 2 years when I moved from the West Coast and decided to trust the dealership with the maintenance of my car. I have been a customer here for the past 2 years when I moved from the West Coast and decided to trust the dealership with the maintenance of my car. Up until this visit, I always has the feeling that the service center was looking out for my best interests. They would tell me what maintenance was needed, but they would also tell me what was NOT needed and how long other services could wait. This visit seemed like a total scam job, like everything had high importance and everything should be fixed right now. They even went so far as to try to sell me tires. While this may not seem like a big deal, I have always maintained my tires well. These tires according to their own tests were not even in the "replace" condition. It seemed like a desperate move on their part. It also occurred to me while walking through the service lobby that they are so driven by making money that they sell things that have no connection to the service of my car. For example they sell house decorations that hang on the wall and say things like "Life is what you make it" or some such quote that has no place in a dealership service center. I've decided to take my business elsewhere. I cannot return to anyplace that makes me feel like I am supposed to just open up my wallet when I walk in the door. More

$120/hr for labor! I had 5 things to do on my 2006 minivan: fix tire pressure light that is on, fix broken power sliding door (very bad design), pull broken aux cable fr I had 5 things to do on my 2006 minivan: fix tire pressure light that is on, fix broken power sliding door (very bad design), pull broken aux cable from 3.5mm jack (my bad), reinstall broken arm rest (a bad design), fix dime-sized rust spot on lift gate. They offered to re-paint the entire lift gate rather than apply some touch-up paint, so no help there. They reset the tire pressure light, and it came back on a day later, so no help there. They cut the cable to my power sliding door, which has given us tons of trouble in the past. We picked the trim level to get the power sliding door, and we shouldn't have. It is a horrible design that doesn't work, and Toyota has done very little to address it, so no help there. Oh well, now we have a manual door. At least it opens now, and I'm only out $60. They offered to replace the aux jack for a few hundred dollars... no help there either. I definitely won't be going back to the dealership for any work, and my first experience with "Toyota quality" has been just the opposite. I have no desire to buy a Toyota ever again. I'll take it to a local shop until it dies. More

Quick and easy The appointment took less time than expected and costumer service was friendly as always! I appreciated the associates going the extra mile and asking The appointment took less time than expected and costumer service was friendly as always! I appreciated the associates going the extra mile and asking about how I like my car, checking prices on parts for me, and even washing and possibly vacuuming my vehical during my oil change, tire rotation and maintence check. I am very pleased with everything so far and I am happy I choose Toyota. More

Great service Had an appt at 10am. Car was checked in right away with Colleen, she did a great job explaining the the service that was going to be bo done on our c Had an appt at 10am. Car was checked in right away with Colleen, she did a great job explaining the the service that was going to be bo done on our car. We waited in the waiting area with was very clean and comfortable. Service was done in a timely manner. We highly recommend Newark Toyoko service More

Leafspring recall I got a notice in the mail for the leaf springs on my Toyota truck we called and set up an appointment and I was treated as if I bought a brand-new c I got a notice in the mail for the leaf springs on my Toyota truck we called and set up an appointment and I was treated as if I bought a brand-new car the customer service was excellent they took me home and shuttle and came pick me up and it was done. When I am ready to buy another vehicle, it will be at Toyota from your business. More

Very pleasant experience, overall. Very impressed with Colleen's friendliness & professionalism. Answered all my questions. Also enjoyed the new 'Service Waiting Area'. Pleasantly s Very impressed with Colleen's friendliness & professionalism. Answered all my questions. Also enjoyed the new 'Service Waiting Area'. Pleasantly surprised with all the 'computerized info. More

Super fast; worth going out of my way These guys had me in and out so fast my head spun. I took a walk up to Wawa a block away, came back with breakfast. My car was done before I got back. These guys had me in and out so fast my head spun. I took a walk up to Wawa a block away, came back with breakfast. My car was done before I got back. More

Excellent service from beginning to end. Will return Service representative was very professional. Explained everything and walked me through. Offered services in professional manner. Made sure I was com Service representative was very professional. Explained everything and walked me through. Offered services in professional manner. Made sure I was comfortable during my wait . I was given complimentary services and above all got me out in exceptional time More

First Service 1st time to service dept for 6 month check..all was great BUT I did not like the fact that i was waiting 10 minutes for a service rep to write me up a 1st time to service dept for 6 month check..all was great BUT I did not like the fact that i was waiting 10 minutes for a service rep to write me up and when she came out she went to a car that had came in after me which only made my visit even longer. A better system is needed to service the 1st come 1st served..not the closest to the door, More