Newark Toyota World

Engine warning light on. Brought car on without appointment. Service was friendly and helpful. They were able to take car and diagnose the engine warning light as a bad O2 sen Brought car on without appointment. Service was friendly and helpful. They were able to take car and diagnose the engine warning light as a bad O2 sensor. My extended warranty covered the whole cost. I also needed the AC condensate line unclogged which was also done. The line cleaning I did have to pay for. More

Air bag Inflator Recall The Air Bag Install went off smoothly - no real way of knowing. The Asst Service Manager Jeff was excellent in his behavior. So why the bad comment? T The Air Bag Install went off smoothly - no real way of knowing. The Asst Service Manager Jeff was excellent in his behavior. So why the bad comment? The reasons are given below: Rude, Coarse and Unprofessional Behavior from the Lane Manager _ Jamar Campbell. As soon as I entered the service area, there was a long backup of vehicles and I was worried the door would close on the car. No attempt was made by JC to alleviate the situation. When I did enter, he yells at me "Stay with The Car" as if I am a lackey. Never have I felt more insulted by a Car Dealer. In addition, I had called Newark Toyota 3 times before about this recall and was told that they would call me when parts came in. No one did. I had to schedule the appointment via Toyota USA. The vehicle's wheel lock key was missing - last time the tires were rotated by Newark Toyota. They claimed not to know anything about it - and charged me $73 for 4 lug bolts. I will explore following up with Toyota and the Delaware Attorney General Office regarding this situation. The service writer Jeff was fine. More

Great service Good service, satisfied with the quality of work and would recommend others as well. Completed work in a timely fashion. Price can be a little less fo Good service, satisfied with the quality of work and would recommend others as well. Completed work in a timely fashion. Price can be a little less for the service done. More

Convenient, friendly,fast and comfortable wait. Jamar was particularly helpful and went the extra mile to answer several questions about operating my Highlander. He even sat with me in the car to he Jamar was particularly helpful and went the extra mile to answer several questions about operating my Highlander. He even sat with me in the car to help hook up my bluetooth. I felt that he really cared about my experience with the Highlander. Makes me want to never go anywhere else for service. More

FAST, FRIENDLY, FAIRLY PRICED & CONVENIENT I only needed routine oil change/filter but they also include an extensive multipoint check with that. The service person (Dacia Letts) was knowledge I only needed routine oil change/filter but they also include an extensive multipoint check with that. The service person (Dacia Letts) was knowledgeable, friendly and went over everything with me. Servicing was done promptly -- no wasting time there!! More

30,000 mile service I arrived almost 45 min early but was immediately greeted by service tech. Very impressed with immediately covering the seats and floor mats and washe I arrived almost 45 min early but was immediately greeted by service tech. Very impressed with immediately covering the seats and floor mats and washed my car after the service. Quick and efficient with hot tea and donuts if you want them. A ride from NJ that is well worth the trip. Thank you. More

Nice Experience The facility is clean. All of the employees that we interfaced with were genuinely friendly, interested and knowledgable in helping us resolve the pro The facility is clean. All of the employees that we interfaced with were genuinely friendly, interested and knowledgable in helping us resolve the problem with our vehicle. More

2011 Sequoia Oil Change Great service in a timely manner. Well informed helpful, friendly rep. Inviting customer waiting area, with all the accommodations a customer can i Great service in a timely manner. Well informed helpful, friendly rep. Inviting customer waiting area, with all the accommodations a customer can imagine. Great experience. More

Oil change and replace spring on gas door Everything done so pleased! Great service by Dacia. Part for gas door will be installed tomorrow. Will ration to have part installed!Look forward to m Everything done so pleased! Great service by Dacia. Part for gas door will be installed tomorrow. Will ration to have part installed!Look forward to my next service date More

Car was brought in for tire rotation and oil change at 10 K The bays are set up well and your customer service personnel understand what service means. I have had good luck in your shop with prior vehicles. The bays are set up well and your customer service personnel understand what service means. I have had good luck in your shop with prior vehicles. More