New Rochelle Toyota

Harold in Sales was great but Finance people Unprofessional! Harold was great in selling the car. But be careful with Mo (Muhammad) in the finance dept., he promised one price and charged a lot more. I am compla Harold was great in selling the car. But be careful with Mo (Muhammad) in the finance dept., he promised one price and charged a lot more. I am complaining to management and Toyota Corporate Office and BBB. More

"Stellar Customer Service” I can’t express enough gratitude for Mr. Irvin Panetos customer service this morning. I nervously walked into the service office for my appointment an I can’t express enough gratitude for Mr. Irvin Panetos customer service this morning. I nervously walked into the service office for my appointment and was greeted by Mr. Paneto’s compassionate smile and reassuring assistance. His willingness to ease my fears in terms of the work that needed to be done was so helpful. Quality customer service is a hit-or-miss these days and I am so thankful I found someone at New Rochelle Toyota’s Service Center to lead me in the right direction; best of all someone who cares. Mr. Paneto surpassed expectations! More

Totally unethical to seniors and veterans I would warn anyone thinking of buying a Toyota from these guys to go elsewhere. They tried to sell me a car I did not want. Before I actually saw the I would warn anyone thinking of buying a Toyota from these guys to go elsewhere. They tried to sell me a car I did not want. Before I actually saw the car, I had but a large deposit down. I rejected the car and wanted a complete refund. They said they would refund my money, but to date , after six weeks they have not refunded anything. Totally unethical business behavior by a number of these employees. Again, do not shop here, they smile, but they are truly the most unscrupulous car salesmen you will ever meet. A senior/ veteran who has been done wrong by this “dealership “. More

Friendly and Fast In the service department William Q is awesome. If you ever have questions or just for routine service he goes above and beyond to assure you're take In the service department William Q is awesome. If you ever have questions or just for routine service he goes above and beyond to assure you're taken care of. I thought I had a nail in my brand new Rav4 took it to the service department since I was in the area. Before they put it as a work order William checked it out and load and behold it was a tiny screw that didn't get to go through the tire! He saved me time! He was very personable and I'm grateful for his help. More

As always a great experience! Billy and Mehmet Edipov are awesome! However when I got there I dealt with Roland Riley, He was so unprofessional to say the least he looked as he did Billy and Mehmet Edipov are awesome! However when I got there I dealt with Roland Riley, He was so unprofessional to say the least he looked as he didn't want to be there and didn't care about the customers wants, tapping the desk with his finger after I asked him a question and his response was that I didn't need to know that since I'm not in the car business. At that point I was done I've never been treated that way in New Rochelle Toyota. I almost gave up on toyota but decided to go back the next day since I've been with them for the past 10 years. I was greeted by Mehmet, from there on it was a great experience! I got the car I wanted, the price I wanted all with a great smile from Mehmet. Mehmet was very professional and personable. My brother in law is looking into getting a toyota for his next car and I highly recommended Mehmet. More

fast and friendly early morning service is a plus . quick turnover and friendly staff. convenient location near my home is also a no brainer . just need bagels to go wi early morning service is a plus . quick turnover and friendly staff. convenient location near my home is also a no brainer . just need bagels to go with the coffee More

Very Positive Experience! Jimmy was very professional and pleasant. He communicated with me at all times about my vehicle. My vehicle was returned to me in an excellent conditi Jimmy was very professional and pleasant. He communicated with me at all times about my vehicle. My vehicle was returned to me in an excellent condition. More

EXCELLENT SERVICE, BEST PERSONNEL. I was welcomed by Mr. Irvin, he is the best Toyota representative I have ever met and I've been in plenty of Toyotas. He helped me out with all my pro I was welcomed by Mr. Irvin, he is the best Toyota representative I have ever met and I've been in plenty of Toyotas. He helped me out with all my problems as soon as I arrived, communicated with me via text and kept me updated with my car service. I would definitely come back to do my service from now on thanks to Mr. Irvin. Christian Torres More

excellent Mr,Walter Smith is simply a wonderful and knowledgeable Service Manager, He kept me informed of any issues happened with my suv., I want to thank him Mr,Walter Smith is simply a wonderful and knowledgeable Service Manager, He kept me informed of any issues happened with my suv., I want to thank him again for his help. More