New Rochelle Toyota

Time after time I must return my car for improper mechanic repairs that don't fix the issue or work poorly done. Services are bad. mechanic repairs that don't fix the issue or work poorly done. Services are bad. More

Irvin "Will" Paneto is amazing!!! I had a problem with my seatbelts and the Mamaroneck Toyota would not help me. I was so upset and Will came to the rescue! He was quick to help! He told me to come right ove seatbelts and the Mamaroneck Toyota would not help me. I was so upset and Will came to the rescue! He was quick to help! He told me to come right over, checked out the issues, called Toyota HQ and got the parts sent right away. Within four days I got a text that the part was delivered and I zipped on over and it was fixed. Mamaroneck told me I was not a customer and New Rochelle's Will treated me like gold! I felt so appreciative and happy my issue is fixed. More

I bought a used Toyota CHR. I was promised a spare key will be mailed to me. One month and still no word on my key. No one will return my call asking about it. Also my rear license plate has only one bolt will be mailed to me. One month and still no word on my key. No one will return my call asking about it. Also my rear license plate has only one bolt holding it on the car. The second bolt was rusted so they just said that one was good instead of fixing it the proper way. My brother was in the market for a Camry, I will tell not to use New Rochelle. More

The people we dealt with were unfailingly courteous It took too long to obtain our car. About 5 hours. Moreover, we would not have bought the 2020 Corolla if we had been told that it did not have a re It took too long to obtain our car. About 5 hours. Moreover, we would not have bought the 2020 Corolla if we had been told that it did not have a rear window wiper. That is a dangerous oversight. We are we to do in rainy or snowy weather? More

I was treated as if I i had a BENTLY Mr Panteno the Service ma Advisor/Rep was a true customer service professional When I arrived to the counter Mr Panteno was on the phone, and he md Mr Panteno the Service ma Advisor/Rep was a true customer service professional When I arrived to the counter Mr Panteno was on the phone, and he mde contact with me to acknowledge my arrival I was impressed how he ws handling the client on the phone,, patient and reassuring on what they were discussing and very polite When I was called to the service desk, his professional attitude was evident. Quickly looked up my information and went over the service I would be receiving under my Toyota care plan. He even discussed that my vehicle had a recall part and assured me to call in about a week and an appt would be set up to return. The service was quick and the waiting room was nice cool clean with social distancing protocol in place Mr Paneto reviewed my service upon completion of the service and reminded me to call to address the recall item of my car A truly pleasant experience/ Please extend my thanks to him More

My husband and I traveled to CT from Maine to find a 3 year old, prior leased RAV 4, as used cars in northern Maine have rust issues because of the intensive salt on the roads. We were shocked by the addi year old, prior leased RAV 4, as used cars in northern Maine have rust issues because of the intensive salt on the roads. We were shocked by the additional fees charged by the dealers we visited in CT. We looked on line and saw the huge selection of prior leases that New Rochelle Toyota had, and no fees! Even though it was an hour ride on a good day, we took a ride, and happy we did. Mario Diana greeted us when we arrived and was very personable and great to work with. He explained to us that at this dealership there were no additional fees except for $75. We also received the internet discount. We informed Mario that we were paying cash and Mario researched where the closest branch of our bank was, and called our insurance company, so we could take the car that day. We chose to return the next day to pick up the car as we were tired. Mario cheerfully greeted us when we returned and introduced us to several other employees, while we waited for the paperwork to be completed. We drove the 420 miles back to northern Maine the next day and we are very happy with the car. More

Never disappointed I can never express fully my gratitude for the excellent service I receive from Irvin Paneto each time I step into the Toyota Service Dept. for all t I can never express fully my gratitude for the excellent service I receive from Irvin Paneto each time I step into the Toyota Service Dept. for all those many years. The profound knowledge he has of his job is unparalleled, and for me reassuring. He is also thoughtful, kind and a good listener. In other words: He is a Keeper! Roswitha More

Smooth service. Went to buy a used car, the staff was very helpful. Salesman Abdul was excellent, helped us through the entire process, was well informed and super responsive. very helpful. Salesman Abdul was excellent, helped us through the entire process, was well informed and super responsive. More

Bait and Scam Went there . Took a test drive on a used Highlander they offered to me for $14,441.00. Called to confirm and went back 2 days later. They said they m Went there . Took a test drive on a used Highlander they offered to me for $14,441.00. Called to confirm and went back 2 days later. They said they made an honest mistake and the car was actually 2 thousand dollars more but they said I could have it for $15,995.00. Can't trust these people. More

Honest and Direct The business dealings with Mr. Harold Parks was very professional and enjoyable. He showed us the possible Toyota Rav 4 that we were looking for. He The business dealings with Mr. Harold Parks was very professional and enjoyable. He showed us the possible Toyota Rav 4 that we were looking for. He was very patient in showing us around and answered our questions politely. He was honest and direct. He said that there are no fees which was one of our criteria in selecting which dealership we are going to deal with. Although New Rochelle was the 2nd stop we had, this was the place where we sealed the deal. Went there Saturday February 8, test drive the car the next day and went home with the car on Monday 02/10/2020. Mr. Parks also gave us a reminder that the Rav 4 uses 87 gasoline which is awesome. Thanks Mr. Parks and God Bless. More