New Rochelle Toyota

Super happy I visited this dealer on a Sunday Afternoon to look around. I was fixed on a particular vehicle in which i wanted to purchase. The only one available I visited this dealer on a Sunday Afternoon to look around. I was fixed on a particular vehicle in which i wanted to purchase. The only one available was on the show room floor. I knew this was it, with 2 kids my wife and I knew this was the mini-van for us. Al the sales person was the greatest and took his time to show us around as well as keep us company as we waited for the paper work. We truly loved the professionalism He showed threw out the two days it took to complete the purchase. Alan as well whom handled our paperwork was funny and a very good person to talk to at a personal level. I didn't feel bs'd when i was there and got straight forward answers. As i was recommended by a friend to visit this place, i to would recommend anyone. I feel that this isn't the last time i will be making a purchase at this dealership. More

Fantastic I couldn't be happier with the service I received from Toyota New Rochelle. Al is a fantastic salesman and really went out of his way to make sure I w I couldn't be happier with the service I received from Toyota New Rochelle. Al is a fantastic salesman and really went out of his way to make sure I was comfortable and knew my car! Thank you so much for making my experience delightful. More

Superb and Magnificent Customer Service I would like to commend this dealership for their excellent & sensational service. Abbas and Aldo were exceptional in handling and engineering my new I would like to commend this dealership for their excellent & sensational service. Abbas and Aldo were exceptional in handling and engineering my new lease! Bravo!!!! More

Celeste Vera Thanks to Celeste Vera for her patients and for being so sweet! She really made the experience of buying a new car a pleasant one! Thanks to Celeste Vera for her patients and for being so sweet! She really made the experience of buying a new car a pleasant one! More

finance manager Working with abbas was amazing, he made sure I understood what I was doing. I would recommend him and his team at new rochelle to everyone I know look Working with abbas was amazing, he made sure I understood what I was doing. I would recommend him and his team at new rochelle to everyone I know looking for a car and staff that helps you and makes u feel at home. Thanks abbas. More

My Review of New Rochelle Toyota My name is Arben .I went to new Rochelle Toyota to get information about new corolla prices and features.Having a good car is very hard to decide spec My name is Arben .I went to new Rochelle Toyota to get information about new corolla prices and features.Having a good car is very hard to decide specially new one but Burhan "Billy"and Aldo made my decision very easy and pleasant not only for the brand and the prices but for their professionalism and the best service offer to me.The same opinion is for the staff very good costumer service More

they are human too Me and my wife went to new rochelle Toyota to finance a vehicle. Having 3 children is hard enough but burhan "Billy" made this experience very pleasa Me and my wife went to new rochelle Toyota to finance a vehicle. Having 3 children is hard enough but burhan "Billy" made this experience very pleasant not only his service but also on our wallets. I would recommend anyone to this location. The staff was great. More

Great Experience at New Rochelle Toyota We just bought a great beautiful Avalon for a great price. Billy and Harold were so friendly and went out of their way to give us the best deal! We just bought a great beautiful Avalon for a great price. Billy and Harold were so friendly and went out of their way to give us the best deal! More

Toyota turned my positive view on them completely negative ** Editing a prior "excellent" review, due to the dealer forcing me to leave a great review in order to get a part that was promised to me. Now I can ** Editing a prior "excellent" review, due to the dealer forcing me to leave a great review in order to get a part that was promised to me. Now I can review what I ACTUALLY thought about this dealer. ** New Rochelle Toyota is overall average. Location and the building itself is nice. Most of the people are very friendly. Some are extremely pushy, as you would expect from salesmen. (Another dealership I went to was heavenly - the people actually CARED about you, not just your money. Should have gone there instead.) I felt like I was almost being pushed into leasing this car, because they would not let me go with my deposit, as I'd asked 5 times already. At the end they did give me a good price, so in a way it was worth it. But if I would have known what kind of customer service I would get after, I'd have run and not come back. A remote starter was installed into my car after I already picked it up. The day I came in for the remote starter I was told there would be a loaner ready for me so I can get to work on time. Turns out that they do not give you loaners for remote starters - major communication disconnect between service and sales people. After a while they finally managed to give me a rental car so I can leave - almost an hour later. Then, I started having issues with the remote starter. My car would actually NOT start at all intermittently, and the onboard electronics would flicker. I told Toyota about this a few times, and even brought it in once. That day I called ahead to ask them if I can come in that day, and the girl told me to be there by 4. I left work early and got there at 4pm, and the service guys ask me "Why did you bother? We don't have time" (quoting what he told me). Once again had to 'fight' with them to take a look at the car. Essentially they told me they can't do anything unless this issue happened right in front of their eyes. I also sent an e-mail to Shaikh Ali asking him what I can do with this problem, since I don't want to be stuck with a defective car that Toyota refuses to fix. He read the e-mail and showed it to some sales people (I know because a sales person told me that he saw the e-mail because Shaikh was showing it around. I can safely assume that it was to make fun of me.) I never got a response back, weeks after. I can safely say that Toyota will not take care of this issue. After all, they have my money and the signed contract, now they can stop caring. I'm even debating to not go back for the oil changes. The service is simply terrible and a waste of time. More

Worst dealership ever...extremely unprofessional!!!!! I wouldn't tell my worst enemy to go here. Darnell was as incompetent as they come. He mislead us and strung us along for 2 weeks. Then when we pick u I wouldn't tell my worst enemy to go here. Darnell was as incompetent as they come. He mislead us and strung us along for 2 weeks. Then when we pick up our old car that was for a trade in and were told it was driveable, it died on i95. He made up story after story and in the end lost a big sale. We went to Toyota city in mamaroneck and got a better car with amazing service! More