New Rochelle Toyota

Worst PLACE I have ever seen. I was looking to buy a white highlander for my wife, I am came across this dishonest dealership, I drove across state line from Boston to NYC. Before started driving I spok white highlander for my wife, I am came across this dishonest dealership, I drove across state line from Boston to NYC. Before started driving I spoke multiples time to Emily on the phone, she told me all the information about the car, Once i especially called her for the car-fax report, she placed me on hold and said clean car-fax no accident no damage Lease Car. When i arrived at the New Rochelle Toyota i did a test drive on the car with sales person Bob Shehu, I pointed out few things the hood was not aligning up right too much gap, the bumper was missing parts, some oil marks under the car. I asked to see the car-fax, I could not believe my eyes when I SAW THE REPORT, ACCIDENT AND FIRE AIR BAG DEPLOYED. I asked to see Emily "She has left". WHAT A WASTE OF TIME. LIES AND DRAMA WOULD ANYONE DRIVES 10 HOURS ROUND TRIP TO KNOW THE TRUTH. ITS A SHAME. The truth was that Steve (Manager) took in this car VERY CHEAP in from the accident fixed the car up made it certified to make Big Money. later to find out that someone later reported to car-fax what really happened to the car. WHAT DO THESE PEOPLE DO TO MAKE A HONEST BUCK. They cover up was exposed. Wasted my time, I was there for all the wrong reason, WHAT A NICE COVER UP FOR A CAR THAT IS IN FIRE ACCIDENT BAG DEPLOYED. THIS DEALERSHIP CAN NOT BE TRUSTED, DISHONEST. DON'T LET YOUR HARD EARNED MONEY GO IN THE HANDS OF THESE PEOPLE, LATER TO FIND WHAT COVER UP THEY HAD DONE. More

Bob shehu and Billy Memisovski were very helpful in getting us the car we wanted. Service was excellent.easy to work with the staff at New Rochelle Toyota . T getting us the car we wanted. Service was excellent.easy to work with the staff at New Rochelle Toyota . The manager Billy was very polite and honest. I would definitely recommend to use this dealership . This will not be the last car I purchase from him . Besnik Ahmeti More

Amarildo treated us with respect and courtesy. Compared to my husband and me, he's a youngster, but he knows his business well. He's willing to do what's needed, right away, and although we did the hagglin to my husband and me, he's a youngster, but he knows his business well. He's willing to do what's needed, right away, and although we did the haggling dance for as long as we could, he just left us with the request to make sure that, if we found a better price, to just give him the chance to do better and make the sale. I'm definitely sending anyone I know to him for a new Toyota. (This is our second purchase at this dealership, but our first with Amarildo.) More

I brought a Prius in April. Took my car to New Rochelle in Oct for it's first oil change. Everything is fine. About 3 weeks later, I noticed that one of my front headlights was out. Of course the first in Oct for it's first oil change. Everything is fine. About 3 weeks later, I noticed that one of my front headlights was out. Of course the first thing I did was Google the problem. Seemed that there are reams of stories about the high cost of a headlight for a Prius. I said, these are all from the West coast, I shouldn't have a problem in NYC. Not. I called New Rochelle Toyota to make an appointment to get the headlight replaced. I asked the cost, I was quoted $100. I asked again was this for the bulb and replacement I was assured yes. Great, I thought, West Coast is just cray cray. Went for my appointment, ok I was late. They told me that I had to come back and that the cost was about $300. I said to replace a headlight. Yes, because the part was almost $200 and we need to diagnose the problem. I mentioned that my high beams did not seem to work either. The Service Manager says to me, see that means that we probably need to replace the ballast. Come back. I smiled and left. 1) A prius does not have conventional highbeams vx low beams, so no ballast involved. The service manager didn't seem to know that. I purchase the exact headlight on Amazon, brought 2 bulbs and had it replaced by a friend's mechanic for $170. All reports says that Toyota tries to rip you off when it comes to replacing the headlights, don't know why, but they do. But to not know the workings of a car, start quoting all kinds of pricing and you are the service manager. Well I am now looking for a new place. My advice, do not use New Rochelle Toyota. More

They worked with me extensively to get me the deal I was looking for. Very courteous staff. Extremely helpful. I will definitely recommend this dealership. looking for. Very courteous staff. Extremely helpful. I will definitely recommend this dealership. More

Ramon Hart was extremely nice and helpful. He made my experience with the purchase smooth and hassle free. I also like that he follows up with us even after we closed the deal. I would recommend dealin experience with the purchase smooth and hassle free. I also like that he follows up with us even after we closed the deal. I would recommend dealing with him. More

My wife and I went to New Rochelle Toyota looking to purchase a new Toyota Highlander. We were greeted right away by sales consultant Amarildo "Aldo" Shabi, whose politeness was apparent right away. A purchase a new Toyota Highlander. We were greeted right away by sales consultant Amarildo "Aldo" Shabi, whose politeness was apparent right away. Aldo did a full demonstration of the Highlander and we went for a test drive. After the test drive, we went back inside to discuss numbers. Aldo and sales manager, Billy Memisovski, worked with us to get the price of the vehicle and the monthly payment into a range we were comfortable with. After working with Aldo and Billy, we sat with business manager Shaikh Ali, who explained a number of supplemental options that we could have purchased with the vehicle. Shaikh was very professional and did not pressure us into purchasing anything we felt that we did not need. Since the vehicle was not ready for immediate pickup, my wife and I returned the next day and signed our contract with Joe Wright, another business manager, who was also very polite and courteous. The experience at this stage of the process was very positive. In past car purchases, I have met with people who just said "Sign here, sign here, sign here," without explaining anything that I was signing. Not the case at New Rochelle Toyota - Joe took the time to explain each section of the contract and asked if we had any questions. Overall, a very positive vehicle buying experience, and I would highly recommend this dealership to others. More

First I was sent to Parts, then parts sent me back to Service. While I was in "Parts" I wasn't acknowledge for a few minutes, until someone said will be with you in a minute. I wanted to order a spare re Service. While I was in "Parts" I wasn't acknowledge for a few minutes, until someone said will be with you in a minute. I wanted to order a spare regular key for my Coralla, not a remote. They sent me back to Service, where I met Jimmy Jessiman who was most helpful and courteous. I appreciate Jimmy in getting me the discount on the "surprise remote Coralla key" thanks to Jimmy asking the Manager, manager agreed to give the remote for the cost of a regular car key. I was most grateful for the courtesy from New Rochelle Toyata. Thank you! I highly recommend this dealership to anyone. Brother Bernie Dube More

This is my 4th 4Runner lease from the New Rochelle Toyota dealership. In short… Billy, Darnel and Richard have been very helpful and a pleasure to work with. The employees at New Rochelle Toyota have always dealership. In short… Billy, Darnel and Richard have been very helpful and a pleasure to work with. The employees at New Rochelle Toyota have always given me preferential treatment as a long term customer and for that reason alone I chose to continue business with this dealership. Great job Toyota of New Rochelle!!!!!!!! More

The selection of new and certified cars is worth coming to check out. Billy was very friendly and understood the care I had taken with my previous car. If you know what you are looking to buy, or even if y to check out. Billy was very friendly and understood the care I had taken with my previous car. If you know what you are looking to buy, or even if you need some direction, the staff is helpful and allows you to take your time to look and test drive. As with many car dealers, there is a degree of waiting, so come prepared with a snack and something to do while the deal is worked out. They are willing to process as much of the paperwork as possible before the day you pick up the car. I believe Toyotas are fantastic cars, and that makes them easy to value, so the salespeople are not pushy at all. After going to several dealerships, I came back to New Rochelle Toyota. More