New Rochelle Toyota

finance manager Working with abbas was amazing, he made sure I understood what I was doing. I would recommend him and his team at new rochelle to everyone I know look Working with abbas was amazing, he made sure I understood what I was doing. I would recommend him and his team at new rochelle to everyone I know looking for a car and staff that helps you and makes u feel at home. Thanks abbas. More

Great Experience at New Rochelle Toyota We just bought a great beautiful Avalon for a great price. Billy and Harold were so friendly and went out of their way to give us the best deal! We just bought a great beautiful Avalon for a great price. Billy and Harold were so friendly and went out of their way to give us the best deal! More

My Review of New Rochelle Toyota My name is Arben .I went to new Rochelle Toyota to get information about new corolla prices and features.Having a good car is very hard to decide spec My name is Arben .I went to new Rochelle Toyota to get information about new corolla prices and features.Having a good car is very hard to decide specially new one but Burhan "Billy"and Aldo made my decision very easy and pleasant not only for the brand and the prices but for their professionalism and the best service offer to me.The same opinion is for the staff very good costumer service More

they are human too Me and my wife went to new rochelle Toyota to finance a vehicle. Having 3 children is hard enough but burhan "Billy" made this experience very pleasa Me and my wife went to new rochelle Toyota to finance a vehicle. Having 3 children is hard enough but burhan "Billy" made this experience very pleasant not only his service but also on our wallets. I would recommend anyone to this location. The staff was great. More

Toyota turned my positive view on them completely negative ** Editing a prior "excellent" review, due to the dealer forcing me to leave a great review in order to get a part that was promised to me. Now I can ** Editing a prior "excellent" review, due to the dealer forcing me to leave a great review in order to get a part that was promised to me. Now I can review what I ACTUALLY thought about this dealer. ** New Rochelle Toyota is overall average. Location and the building itself is nice. Most of the people are very friendly. Some are extremely pushy, as you would expect from salesmen. (Another dealership I went to was heavenly - the people actually CARED about you, not just your money. Should have gone there instead.) I felt like I was almost being pushed into leasing this car, because they would not let me go with my deposit, as I'd asked 5 times already. At the end they did give me a good price, so in a way it was worth it. But if I would have known what kind of customer service I would get after, I'd have run and not come back. A remote starter was installed into my car after I already picked it up. The day I came in for the remote starter I was told there would be a loaner ready for me so I can get to work on time. Turns out that they do not give you loaners for remote starters - major communication disconnect between service and sales people. After a while they finally managed to give me a rental car so I can leave - almost an hour later. Then, I started having issues with the remote starter. My car would actually NOT start at all intermittently, and the onboard electronics would flicker. I told Toyota about this a few times, and even brought it in once. That day I called ahead to ask them if I can come in that day, and the girl told me to be there by 4. I left work early and got there at 4pm, and the service guys ask me "Why did you bother? We don't have time" (quoting what he told me). Once again had to 'fight' with them to take a look at the car. Essentially they told me they can't do anything unless this issue happened right in front of their eyes. I also sent an e-mail to Shaikh Ali asking him what I can do with this problem, since I don't want to be stuck with a defective car that Toyota refuses to fix. He read the e-mail and showed it to some sales people (I know because a sales person told me that he saw the e-mail because Shaikh was showing it around. I can safely assume that it was to make fun of me.) I never got a response back, weeks after. I can safely say that Toyota will not take care of this issue. After all, they have my money and the signed contract, now they can stop caring. I'm even debating to not go back for the oil changes. The service is simply terrible and a waste of time. More

Worst dealership ever...extremely unprofessional!!!!! I wouldn't tell my worst enemy to go here. Darnell was as incompetent as they come. He mislead us and strung us along for 2 weeks. Then when we pick u I wouldn't tell my worst enemy to go here. Darnell was as incompetent as they come. He mislead us and strung us along for 2 weeks. Then when we pick up our old car that was for a trade in and were told it was driveable, it died on i95. He made up story after story and in the end lost a big sale. We went to Toyota city in mamaroneck and got a better car with amazing service! More

Very very impressed, loved the service & love the car, Mr. Memigovski was very professional as well as Amarildo Shabi. I deeply appreciated their service. I am hopping to buy another car within a ye car, Mr. Memigovski was very professional as well as Amarildo Shabi. I deeply appreciated their service. I am hopping to buy another car within a year in this place. Thanks again More

Irvin Paneto was very courteous and kind. I thought the Irvin Paneto was very courteous and kind. I thought the filters & service prices were a little high All around great service from the beginning when Irvin Paneto was very courteous and kind. I thought the filters & service prices were a little high All around great service from the beginning when I brougth the car in in morning to the Kiosk to pay were most courteous. Thank you! Keep up the good work. God Bless1 Brother Bernie Dube SDB Salesian Provincial House 148 Main St. New Rochelle, NY More

First & foremost the tech walks out to the vehicle and claims to hear my pulleys are defective? All 3! Okay maybe he is great at pulleys or something because he took several days to trouble shoot my t and claims to hear my pulleys are defective? All 3! Okay maybe he is great at pulleys or something because he took several days to trouble shoot my transmission slippage! Don't give it to a transmission specialist, let the xxxxxx that doesn't deal with them figure it out! THE CUSTOMER IS FOOTING THE BILL! The Service Rep obviously doesn't listen nor does he communicate with the techs on the floor! They placed my bill under the previous owners info, for one, secondly they jerked me around with when the vehicle would be ready! Made me drive there from Long Island City after assuring me that the vehicle would be ready by 2pm to find out after replacing my transmission they were never going to change my safety neutral switch! So between gas & tolls I had to pay for their F-up!These techs are supposed to be ASE certified & look to cut every corner they can! Will told me that the part would be $200 the first day, then $300 the second day, what would it be on the 4th & 5th days? Never the less they will eat the cost of the part, like they were doing me a favor! So not only did a pay for the transmission but had to pay for a rental car for 7 days! No courtesy car! Despite their screw up in communication of when and how long the vehicle would be down/ready. Upon paying for the bill some how or another the payment was for several thousand dollars $ .01 cents! Now paying in cash, the cashier had the audacity to ask for the penny, & made change for the .99 cents! Worst experience at a dealership ever, at least at a mechanics shop you could understand things like this but not at such a prestigious dealership like New Rochelle Toyota. I will never take another vehicle to any dealership for service ever again! Pay for union mechanics at rates that are ridiculous & for what just to get F-ed around at a higher price! NEVER AGAIN!!!!! Oh have to make you laugh, the Senior Service Mgr.'s voice mail said that he was on vacation until July. Left a message and no one ever returned my call! It's like a circus over there, no one communicates & you have all these techs, managers, and customer reps. so you think the place would run like clockwork! But it couldn't get any more screwed up! Thank God they sell vehicles because their service department is the worst ever! There are a lot of other words I would like to use about this dealership but wouldn't be worth it, they know how bad they really are! Really sucks to get screwed around like this! So I left my invoice number so one day when they see this maybe they can contact me! Fat chance of that Invoice No:315508 More

Billy greeted us with a smile and willingness to help although it was 5 minutes till closing time on Sunday. He asked we contact him and return the next morning for his full attention and he did just tha although it was 5 minutes till closing time on Sunday. He asked we contact him and return the next morning for his full attention and he did just that. He gave us all his time and attention. We found the right used car for our family at the right price and budget. We have already recommend this dealership to our family and friends. Billy and his team are friendly and knowledgeable. Thank you again. The Fernandez Family. More