New Rochelle Toyota

Satisfactory! Brian Santana and his team at Toyato was excellent I recommend anyone who want to purchase a vehicle visit that facility in New Rochelle for a hassle Brian Santana and his team at Toyato was excellent I recommend anyone who want to purchase a vehicle visit that facility in New Rochelle for a hassle free experience. You will experience well knowledgable salesperson and managers as well u am an excited customer. I love my vehicle and would encourage anyone who is willing to purchase/lease a vehicle to check that facility first you would not regret. More

Great Experience I had a great experience at New Rochelle Toyota. My sales guy Bryan was courteous, patient, and helped ease along the process of getting my certified I had a great experience at New Rochelle Toyota. My sales guy Bryan was courteous, patient, and helped ease along the process of getting my certified pre-owned Rav4. His team is also responsible for my positive experience, including the finance and business manager. I would definitely recommend coming here for a used car. More

Excellent Sales Service Our experience with "Dean" Miller was excellent. He listened carefully to our needs then made sensible recommendations. He was knowledgeable about our Our experience with "Dean" Miller was excellent. He listened carefully to our needs then made sensible recommendations. He was knowledgeable about our choice, the 2017 RAV4 and helped us make the best selection from vehicles on the lot. I commend his patience and expert salesmanship. More

Superb Mr. Gary is a great man. Very friendly. Answered all my questions with no problem. He is very polite. If I had to do it all over again would definitel Mr. Gary is a great man. Very friendly. Answered all my questions with no problem. He is very polite. If I had to do it all over again would definitely come to him. Always with a smile on his face. More

Mirton "Tony" Z excellent salesman I went New Rochelle Toyota to help my dad with a purchase of a vehicle. My experience with Salesmen in the past was ok, but this experience was grea I went New Rochelle Toyota to help my dad with a purchase of a vehicle. My experience with Salesmen in the past was ok, but this experience was great. Tony provided excellent product knowledge and provided the car for my dad in the timeframe as promised. He worked miracles to get us in and out without a hassle. If you want someone who know's his stuff, go see Tony at New Rochelle Touota. He will take great care of you. Joe W. More

Best Customer Service provided by Walter. Walter is the greatest. He has been most professional and friendly in a sincere way for over ten years. I would suggest removing the TV from the wa Walter is the greatest. He has been most professional and friendly in a sincere way for over ten years. I would suggest removing the TV from the waiting room. Go with audio instead. Soft rock mixed with jazz and classical music would help de-stress the customers. More

Toyota of new Rochelle provides great service.. I was going from dealership to dealership.. Not receiving the service I was looking for. Until I decided to visit Toyota of New Rochelle. I was greete I was going from dealership to dealership.. Not receiving the service I was looking for. Until I decided to visit Toyota of New Rochelle. I was greeted by a very professional man name Dean. After sitting with Dean I decide this place is where I needed to be. Dean provided me with so much information and options to go with. He really went above and beyond to help. I was truly grateful for his service... Thank you Toyota of New Rochelle for hiring professional dealers Praines38 More

Overall good experience Worked with Patty Zimon. Got the deal I wanted and within the time-frame I had hoped. Patty was really great and went above and beyond for me. She's a Worked with Patty Zimon. Got the deal I wanted and within the time-frame I had hoped. Patty was really great and went above and beyond for me. She's also a sweetheart. Shaikh helped get the paperwork in order for a (fairly) speedy overall experience. He was easy to communicate with via email and phone. These folks were great, no issues. Only thing I'd say is that the dealership could use a major facelift. More

service experience I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication by service adviser Will (Irvin). He has turned a frustrating situation into a very fine experience. More

Need to get their stuff together I called online looking for a CPO. The person on the phone told me he had both of the cars I wanted on the lot and quoted me some approximate prices. I called online looking for a CPO. The person on the phone told me he had both of the cars I wanted on the lot and quoted me some approximate prices. We made and appointment, triple checked on the pricing + inventory and went to the dealership. We soon realized that the man on the phone wasn't a sales person, just a phone operator. One of the two cars was not there, a manager had taken it home on his day off and none was going to call him to bring it back. It is always good to know that a manager's convenience is more important than a customers. The Sales person and the Manager were both nice and seemed to be well intentioned, however they made mistakes at every step from the cost of our trade-in to the price of the car we wanted to purchase. Half way thru the negotiation, the sales man realized that he was negotiating with us on the wrong car. I mean REALLY? The price kept changing and going up as they did this "wrong or that wrong". Eventually -- we walked out not feeling confident about purchasing our 5th Toyota from people that do business that way". We were ready to buy the car and went to the dealership with full intentions of purchasing from them. They simply were not organized and frankly did not come across very serious about their jobs - "it felt like a lets make a deal scenario" which ended up feeling disrespectful and humiliating. We ended up paying a little more across the boarder with another dealership that gives more consideration and courtesy to its customers and inventory. Will not go again. We feel good about not buying from them. More