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New Rochelle Toyota

New Rochelle, NY

4.4
383 Reviews

47 Cedar Street

New Rochelle, NY

10801

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Showing 383 reviews

November 27, 2017

First time buyer Got a great price on my Honda Accord! Great customer service! Bryan was amazing to work with. Would definitely recommend my friends and family over. More

by smarin625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Santana
Nov 28, 2017 -

New Rochelle Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing New Rochelle Toyota! Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

November 26, 2017

Excellent Got a great price on my Highlander! Staff was accommodating, knowledgeable, and friendly. I would definitely go back there for my next car or send my More

by Acap1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Santana
Nov 28, 2017 -

New Rochelle Toyota responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

November 23, 2017

Awesome Service Department! The entire service crew consists of friendly, courteous individuals! Since I got my 2000 Camry a little over 2 years ago, I have pleasantly surprised More

by Larry B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Blanc, Joe (Asst. Service Mgr.), Jimmy (Service Writer), Chris (Service Writer), Will (Service Writer), Omar (Driver)
Nov 28, 2017 -

New Rochelle Toyota responded

Thank you for sharing your experience with us! Our team at New Rochelle Toyota works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

November 02, 2017

Great Customer Service One of my best customer service experience purchasing a car. Bryan Santana and Darnell was great to work with. Both demonstrated professionalism an More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Santana
Nov 06, 2017 -

New Rochelle Toyota responded

Thank you for writing about your visit with us, and congratulations on your new car! Bryan and Darnell are assets to New Rochelle Toyota, and it is encouraging to hear they provided you the best customer service purchasing a car. Thank you for your recommendations. Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

October 21, 2017

Best car buying experience ever ! I found the experience to be Stress free. Bryan was very pleasant and helpful from the moment I sat down. I look forward to continuing my relationsh More

by Rav4Retta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Santana
Oct 23, 2017 -

New Rochelle Toyota responded

Thank you for leaving us this great review. We are very happy to hear that Bryan was very pleasant and helpful during your recent visit with us and that your experience was stress-free. We look forward to seeing you back again in the future. Take care! Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

October 06, 2017

They overcharge for small jobs -like replacing a little bulb I went in for a NY State Inspection for 37 dollars. They purportedly found two corner lights (blinker lights out) 3 dollars per bulb. They charg More

by Unhappy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Mickey Blanc - Manager
Oct 30, 2017 -

New Rochelle Toyota responded

I'm sorry to hear that you feel this way. If you'd like to discuss this further, please feel free to contact me. Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

Nov 04, 2017 -

Unhappy responded

I got a call from the dealer and they straightened out the problem. This shows good faith, and I recommend that people discuss and improper charging with the manager. I believe they will work things out so that you return to their service center. I think I will give them a second try.

September 14, 2017

2013 Certified Prius Plugin Found this dealer through Autotrader & spoke with Mario as they were lowest price/mileage for the car I was looking for. Great experience, althou More

by Steve-in-TV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Diana, John in finance
Sep 15, 2017 -

New Rochelle Toyota responded

Thank you for amazing review. We are pleased to hear that Mario and John were able to provide you efficient and great experience. We hope to work with you again in the future. Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

September 13, 2017

Very good buying experience My new car buying experience ended happily when visited N.R. Toyota. There I dealt with Patti Zimon who proved very straightforward and honest. I am More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Zim0n in sales and Walter in the Service Dept.
Oct 30, 2017 -

New Rochelle Toyota responded

Thank you so much for leaving such a kind review of New Rochelle Toyota! Sincerely, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

September 11, 2017

Highly recommended! My wife and I recently purchased a pre-owned 2016 Toyota Highlander LE Plus from New Rochelle Toyota. Our salesperson, Mario Diana was fantastic. He u More

by HighlanderDad
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Diana
Sep 12, 2017 -

New Rochelle Toyota responded

Thank you for writing about your visit with us, and congratulations on your new 2016 Toyota Highlander LE Plus! Mario is an asset to New Rochelle Toyota, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

September 04, 2017

Great Experience Went to this dealership because of their NO FEES policy and I was very impress by how honest they do business here.They DID NOT have any fees. My sale More

by Nessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Santana, JR
Sep 04, 2017 -

New Rochelle Toyota responded

Nessa, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Bryan and the rest of our team guided you through the entire process and made you comfortable. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Nate Gray - Client Care Director, 914-576-8000, ngray@newrochelletoyota.com

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