New Rochelle Toyota

I love working with Harold Parks I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember her name right) took the call and confirmed the car was at the dealer. When I arrived at the dealer I was asking for Natasha even though a rep came out to greet me. Then I realized Natasha was actually the telesales. Anyway after a few short minutes Natasha came out to greet me even though I already started a conversation with Harold. I told Natasha I wanted to make sure her customer wasn't stolen or anything. So it was a bit confusing in the beginning but Harold went on to explain the CPO car I was interested in, showed me exactly what work was done by the dealer to certify this vehicle. I asked him outright I had too many unpleasant experience in the past about dealer including the one I got just a short moment ago from a neighborhood dealer (Westchester Toyota to be exact). He explained that on the bill of sale if I decide to purchase a car at the dealer I would not see any document fee, processing fee and other fees which are hard to understand. While my family was testing and inspecting the car I also tried to bargain with Harold. He kindly refused to provide any discount but I know through research that the price for this CPO car was really fair. Due the salesmanship and carfax report my family was able to walk out with the car we wanted. Harold kept telling me he had worked for the dealer for 12 years and I trust it to be fact and I understand the reason why. If I had to pick on something about the whole experience, I wish the dealer could have tightened up the process a little more as there was some idle time where we did not know where Harold was and which manager was processing what documents. Anyway we stepped into the dealership around 1:30PM not sure if we were really buying a car and left around 5:45PM with a new car, so I feel that the overall time it took was reasonable. My experience with Harold and New Rochelle Toyota had given me some hopes about dealing with auto sales professional and car dealers. I am a sales professional myself (love mentioning that to Harold and other sales professional I dealt with when I was making major purchases). Honest and pleasant sales professionals like Harold really makes a difference in people's lives. More

This is an exceptional member of your team I have been getting my 2013 Toyota Prius serviced here since I purchased in 2013 and Mr Walter Smith has to be the most professional, nicest, genuine I have been getting my 2013 Toyota Prius serviced here since I purchased in 2013 and Mr Walter Smith has to be the most professional, nicest, genuine caring member of your staff. He is always pleasant, patient and courteous. I am very impressed with his exceptional level of service. Please tell him what a great person he is. More

good service at a fair price I always bring my Toyota back to this dealership for service. I usually prefer local independent mechanics to dealership service, but I came here fo I always bring my Toyota back to this dealership for service. I usually prefer local independent mechanics to dealership service, but I came here for warranty work, liked the service and always come back. More

Great staff and service! We've been using this Toyota service centre for the last 4 years and I've always had a very good experience. Staff is professional, friendly, knowledg We've been using this Toyota service centre for the last 4 years and I've always had a very good experience. Staff is professional, friendly, knowledgeable and workshop get the job done in a reasonable amount of time. We would highly recommend them to friends, other Toyota drivers! More

Amazing customer service I received amazing customer service at New Rochelle Toyota, from the courteous staff on the phone while making the appointment to the friendly & court I received amazing customer service at New Rochelle Toyota, from the courteous staff on the phone while making the appointment to the friendly & courteous staff in the service center. The staff made everything easy for me and they were extremely accommodating. More

Above and beyond service! Highly recommend. Our Prius broke down about an hour into a seven hour drive to New Hampshire. Luckily, we were close to New Rochelle Toyota. Right from the get go, we Our Prius broke down about an hour into a seven hour drive to New Hampshire. Luckily, we were close to New Rochelle Toyota. Right from the get go, we were greeted by helpful and capable staff, who had our best interest at heart. We were fortunate enough to meet with Will in the service department, who went ABOVE and BEYOND the call of duty to help us out. Through the entire repair process, Will made sure that we were clearly informed with what was going on, and answered all of our may questions. He was kind, honest, and professional. I have never had such a positive experience involving car service/repairs. I would highly recommend New Rochelle Toyota to a friend! More

Great experience, thanks to Mario My husband and I were under the gun to get a car, as we had just moved to the suburbs and were expecting twins. We visited several dealerships and fou My husband and I were under the gun to get a car, as we had just moved to the suburbs and were expecting twins. We visited several dealerships and found New Rochelle Toyota, and Mario in particular, to be the most honest and friendly. Mario helped make everything move quickly and was sensitive to our timeframe and sense of urgency. When there was a slight glitch with timing on finalizing the paperwork and taking possession of the car (not his fault at all), he drove us in his car 45 minutes away to return the car we had temporarily borrowed. We have been back to visit Mario with our kiddos to say hello and would absolutely recommend working with him! More

Very easy going and informative I came in with a few questions on the chances of getting my rav4 financed since it was a lease and they were more than happy to help me out and not ov I came in with a few questions on the chances of getting my rav4 financed since it was a lease and they were more than happy to help me out and not overwhelm vs. their Yonkers location was too overwhelming and not understanding at most times. Bryan, our sales person underdstood what I was looking to do and the whole process was smooth which I really appreciate on their end! More