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New Rochelle Toyota
New Rochelle, NY
387 Reviews
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Showing 387 reviews
November 01, 2018
Excellent diagnosis on my Toyota Matrix 2005 Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and beyond and helped me find more issues that I will come do service for in the future. There prices where fair and my service advisor made sure my car was in good hands at all times. He even got me a shuttle ride home to since I was stranded in New Rochelle. More
by Fabian.S
Employees Worked With
Christopher Gallo ,
October 20, 2018
Could have been better... I bought a used car from this dealership and my experience wasn’t all that great. I was surprised they gave me the car without cleaning it or filling I bought a used car from this dealership and my experience wasn’t all that great. I was surprised they gave me the car without cleaning it or filling up the gas tank. I've never bought a car before that didn't come with a full tank of gas. The salesman who installed the front plate did so completely off center, making holes in the grill so I wound up having to buy a new grill because I couldn’t stand how off centered the plate was. Also, they attempted to remove the tinted windows that were on the car from the previous owner and cut the rear defroster lines. I was very concerned with no rear defroster especially going into winter. After about a month the temporary registration expired and I still did not receive my official registration. I called Toyota to find out where my registration was and the manager said it probably got lost in the mail and told me “just go to the DMV and get a duplicate registration". I wound up having to take a day off from work and go to the DMV to get my new registration. To my surprise, i walked out of the DMV with a $50 registration ticket on my windshield. I was so pissed I called the manager back and expressed to him my frustration. Finally, he told me to bring the car in and they would take care of all these issues. So I brought the car back and they installed a new back windshield, detailed the car, filled my gas tank, and paid the $50 ticket I got. I was happy that they corrected the mistakes they made. However, it doesn’t change all of the time, money, and headache I went through after purchasing this car, which is why I am unable to give them more then 3 stars. More
by ashleylauren722
Employees Worked With
Nate Gray, Mark Grant
October 03, 2018
Excellent Customer Service! I have owned several cars however, this is my first car purchase from the New Rochelle Toyota dealership. I was recommended by a friend and I was ver I have owned several cars however, this is my first car purchase from the New Rochelle Toyota dealership. I was recommended by a friend and I was very satisfied with the quality service provided to me by Celeste V. She was attentive and made sure I understood the entire deal before signing any papers. Also, I was not pressured Keep up the good work Celeste, your customer service is top notch! Grace O. Mt Vernon More
by oliverg
Employees Worked With
I do not remember the other names., Celeste Vera
September 21, 2018
Super Satisfied Customer My experience at New Rochelle Toyota was a pleasant one. : ) All my questions and concerns were addressed in a professional manner and Frankie Wells My experience at New Rochelle Toyota was a pleasant one. : ) All my questions and concerns were addressed in a professional manner and Frankie Wells made sure I felt comfortable and made the entire experience a great one. He helped me make the best decision for me and my family. I couldn't be more grateful. Looking forward to doing business with New Rochelle Toyota in the future. I highly recommend this dealership to everyone looking a great experience when purchasing a vehicle. Wish I could give 10 stars : ) More
by Nelly
Employees Worked With
Frankie Wells
August 20, 2018
Disgusting service manager Tire blow out ..... tire in shreds brand new tire purchased from them blew out 10 minutes later manager couldn’t be bother to say hi thank god front t Tire blow out ..... tire in shreds brand new tire purchased from them blew out 10 minutes later manager couldn’t be bother to say hi thank god front tire blow out didn’t kill you police officer was stunned manager calls me 4 days later as per his message on my phone “ he was too busy” all the hundreds of dollars I spent on all my new cars friends said I was a fool to use a dealership they were right did he say hi let the tire be on the tire company NOPE he couldn’t be bother he is a disgusting being More
by starwars
Employees Worked With
Joe
August 05, 2018
I love working with Harold Parks I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember her name right) took the call and confirmed the car was at the dealer. When I arrived at the dealer I was asking for Natasha even though a rep came out to greet me. Then I realized Natasha was actually the telesales. Anyway after a few short minutes Natasha came out to greet me even though I already started a conversation with Harold. I told Natasha I wanted to make sure her customer wasn't stolen or anything. So it was a bit confusing in the beginning but Harold went on to explain the CPO car I was interested in, showed me exactly what work was done by the dealer to certify this vehicle. I asked him outright I had too many unpleasant experience in the past about dealer including the one I got just a short moment ago from a neighborhood dealer (Westchester Toyota to be exact). He explained that on the bill of sale if I decide to purchase a car at the dealer I would not see any document fee, processing fee and other fees which are hard to understand. While my family was testing and inspecting the car I also tried to bargain with Harold. He kindly refused to provide any discount but I know through research that the price for this CPO car was really fair. Due the salesmanship and carfax report my family was able to walk out with the car we wanted. Harold kept telling me he had worked for the dealer for 12 years and I trust it to be fact and I understand the reason why. If I had to pick on something about the whole experience, I wish the dealer could have tightened up the process a little more as there was some idle time where we did not know where Harold was and which manager was processing what documents. Anyway we stepped into the dealership around 1:30PM not sure if we were really buying a car and left around 5:45PM with a new car, so I feel that the overall time it took was reasonable. My experience with Harold and New Rochelle Toyota had given me some hopes about dealing with auto sales professional and car dealers. I am a sales professional myself (love mentioning that to Harold and other sales professional I dealt with when I was making major purchases). Honest and pleasant sales professionals like Harold really makes a difference in people's lives. More
by TT
Employees Worked With
"Natasha" (in the internet/telesales department), very pleasant lady., Harold Parks
August 01, 2018
will never use them again EVER after four plus years and numerous expenditures. i will never ever use them again. the managers lack of empathy is too much for me. because of them i after four plus years and numerous expenditures. i will never ever use them again. the managers lack of empathy is too much for me. because of them i will never use a dealership again, going to find a great mechanic i can trust More
by starwars
Employees Worked With
manager
June 25, 2018
This is an exceptional member of your team I have been getting my 2013 Toyota Prius serviced here since I purchased in 2013 and Mr Walter Smith has to be the most professional, nicest, genuine I have been getting my 2013 Toyota Prius serviced here since I purchased in 2013 and Mr Walter Smith has to be the most professional, nicest, genuine caring member of your staff. He is always pleasant, patient and courteous. I am very impressed with his exceptional level of service. Please tell him what a great person he is. More
by myprius
Employees Worked With
Walter Smith
June 22, 2018
good service at a fair price I always bring my Toyota back to this dealership for service. I usually prefer local independent mechanics to dealership service, but I came here fo I always bring my Toyota back to this dealership for service. I usually prefer local independent mechanics to dealership service, but I came here for warranty work, liked the service and always come back. More
by Bottesini
Employees Worked With
Walter Smith
April 23, 2018
Great staff and service! We've been using this Toyota service centre for the last 4 years and I've always had a very good experience. Staff is professional, friendly, knowledg We've been using this Toyota service centre for the last 4 years and I've always had a very good experience. Staff is professional, friendly, knowledgeable and workshop get the job done in a reasonable amount of time. We would highly recommend them to friends, other Toyota drivers! More
by DHLARCHMONT
Employees Worked With
Irvin Paneto
