New Country Lexus of Latham

Great Experience! Best car buying experience ever! They found the car we wanted and we received a fair price! Cidalia was wonderful to work with! Very professional and Best car buying experience ever! They found the car we wanted and we received a fair price! Cidalia was wonderful to work with! Very professional and personable. Would definitely purchase another vehicle from this dealership! More

Great Experience! The day I walked into the dealership I was just looking. It is located 90 miles east of where I live. I was made to feel very welcome and not rushed The day I walked into the dealership I was just looking. It is located 90 miles east of where I live. I was made to feel very welcome and not rushed when browsing. I met Cidalia Millham who answered all my questions and made my experience such a positive one. We were able to put a deal together before I left. Would definitely recommend this dealership! More

Good Experience I came in looking for a used vehicle. I was able to immediately test drive the vehicle and agree to a price. The delivery was quick and painless. I came in looking for a used vehicle. I was able to immediately test drive the vehicle and agree to a price. The delivery was quick and painless. More

Muhammad N I have best expression to buy a car Is 250 My sale lady MILLHAM CIDALIA best service and Jim Macdermid pre-owned Manager and Business Manager Christ I have best expression to buy a car Is 250 My sale lady MILLHAM CIDALIA best service and Jim Macdermid pre-owned Manager and Business Manager Christy Bashaw everybody so helpful I am recommend buy a car New country LEXUS thanks again everyone. More

Pleasant, Professional experience We went to look at cars thinking that we might need to replace an 8-year old Mercedes within the next 12 months. Eric greeted us warmly while we were We went to look at cars thinking that we might need to replace an 8-year old Mercedes within the next 12 months. Eric greeted us warmly while we were walking the lot. He handed us his card, and offered to provide assistance. To avoid unreasonable expectations and not waste his time, we explained our intentions. As we continued to look around, he asked a few pertinent questions about the kind of vehicle we needed and we explained a few key specifications. He mentioned a low-mileage, pre-owned car that matched our specifications and offered to show it to us. When we saw the condition we became very interested. He efficiently arranged a test drive. An hour later we signed a sales contract. Based on research that we later performed online, we got a great deal! Since we were in the middle of refinancing our house and had not planned to purchase a car that weekend (or season!), our credit was temporarily frozen. Lee explained a few financing options that were available through the dealership and gave his contact information. Lee was very patient as it took several weeks to complete our mortgage refinance due to paperwork delays at Key Bank. The pickup was just as easy. We signed a few documents and were then passed to Cory who explained the technology and helped setup navigation, communication, and other customizations. Everyone we met was clear about their role in the process and seemed competent in that role. The people seem to genuinely like their jobs and are cheerful, but are serious about their work. What a nice group of people! What a pleasant overall experience! More

Great experience at New Country Lexus Great service from a staff who genuinely care about the product they sell and their customers alike. Would highly recommend this dealership to anyone Great service from a staff who genuinely care about the product they sell and their customers alike. Would highly recommend this dealership to anyone interested in purchasing a new Lexus. The staff is personable and friendly and the level of customer service is unparalleled. More

Excellent Job I had limited time to get the trade done, and they made it happen. I traveled 360 miles round trip to pick up the car, so to be happy after that show I had limited time to get the trade done, and they made it happen. I traveled 360 miles round trip to pick up the car, so to be happy after that shows they did a great job. More

Excellent customer service at this Lexus dealership I was in a car accident and totaled my car. Cidalia and Jim at New Country Lexus took amazing care of me and I walked out with a great car and a grea I was in a car accident and totaled my car. Cidalia and Jim at New Country Lexus took amazing care of me and I walked out with a great car and a great deal. I would definitely buy another car from them and would say that the service exceeded expectations. More

Great Experience I had a very positive experience with this dealership and all staff members involved in my purchase. Every member of the sales/business and service te I had a very positive experience with this dealership and all staff members involved in my purchase. Every member of the sales/business and service team was helpful, straight forward and worked to earn my business in a way that established trust. I feel confident that the good relationships will be maintained for the life of the vehicle and that I know I can contact them for any needs moving forward. Cidalya was a wonderful and caring sales person. More

2015 Lexus RX 350 I located the car I was looking for on the internet ( I live 300 miles away), called and spoke to the salesperson and came to an agreement on price. I I located the car I was looking for on the internet ( I live 300 miles away), called and spoke to the salesperson and came to an agreement on price. I picked up the car the next day.The car is a 2015 Certified RX 350 and when I went to pick up the car, everyone was extremely friendly and courteous. The salesperson, Cidalia Millham, was especially pleasant, knowledgeable and helpful. This was the best car-buying experience I ever had. More