Neil Huffman Subaru

BEWARE: these guys don't communicate well and don't follow through. I bought a 2023 Outback in summer 2024 from Huffman Subaru. The process of buying the car went fairly smoothly, but getting the deale follow through. I bought a 2023 Outback in summer 2024 from Huffman Subaru. The process of buying the car went fairly smoothly, but getting the dealership to follow through on our agreement has proven to be impossible. As part of the purchase we agreed that floor mats would be added and Huffman would provide/install a wireless phone charger in the car. The floor mats were provided, but they were "unable" to procure or install the charger before they encouraged me to pick the car up and finalize the purchase. Reluctantly, I went ahead with the purchase and they promised that they would mail me the part, I would get it installed at my local Subaru dealer, and they would reimburse me for that cost. After many calls and emails, they finally shipped me the part. I had it installed (~$380!!) at my local dealer and submitted the receipts to the used car manager, Dakarai Alexander, the same day with a copy to the general manager and the salesman who both helped with the purchase at Huffman. Dakarai verified my home address and promised to take care of the rest. After seven emails, verifying my mailing address three more times, and four phone calls, I'm cutting my losses. After each phone call I am told it is an issue with "corporate", Dakarai will check on the hold up, and "call me right back." There is never a call back. I have received no email responses and no reimbursement has been received to date. This has been going on for over five months now. I give up, my time is worth something. Word to the wise, don't trust these guys and make sure everything is as it should be before leaving the lot with the car. OR, better yet, just go to be better managed dealership. BONUS: They required me to buy a 3 year service agreement with their dealership despite the fact I live 5 hours away and can't use it AND the Subaru wireless phone charger is garbage - it overheats, charges slow/or not at all, and takes up space that is now unusable. More

I drove up from Maysville after a bad experience in Lexington. Deontae and Jay gave exceptional service and I will be back! I love my Forester and Deontae made sure all the technology was set up before Lexington. Deontae and Jay gave exceptional service and I will be back! I love my Forester and Deontae made sure all the technology was set up before I left. Thank you, sir! This is the first car buying experience I actually enjoyed! More

Timothy Johnson was extremely knowledgeable and courteous. His personality is unmatched. Will definitely look him up when I’m ready to buy another car. courteous. His personality is unmatched. Will definitely look him up when I’m ready to buy another car. More

Worst experience I have ever had at a car dealership. They kept us waiting for 3 hours. The salesman kept waiting on other people instead of getting us out the door. I will never deal with them again. They kept us waiting for 3 hours. The salesman kept waiting on other people instead of getting us out the door. I will never deal with them again. More

May not have rotated my tires as claimed they did. Air pressure different in each tire yet was same after rotation. For example left front was 38 psi and right rear was 35 psi and after rotating the Air pressure different in each tire yet was same after rotation. For example left front was 38 psi and right rear was 35 psi and after rotating the left front and right rear still had the same psi when I asked how this was possible I was told it was a coincidence. So it seems the rotation was never done. More

0 if a 0 was possible! Poor finance manager, unprofessional, and dishonest! Again DISHONEST!!!!! You can tell them you don't want something but while they're shoving papers Poor finance manager, unprofessional, and dishonest! Again DISHONEST!!!!! You can tell them you don't want something but while they're shoving papers in your face and I hurriedly kind of way telling you sign here Sign Here sign here and they really don't give you an opportunity to read it word for word but you could ask them what it is you're signing but don't expect to get the truth cuz you won't!! It would be interesting to know how many returned customers they have over the years or at least in the past couple of years I know I'm not going to be one and nobody I know will either but cuz they are no different than any other car lot it's terms of inventory. everyone that works there ( I've probably talked to most because when I call the phone gets passed around to whoever isn't busy versus someone that could resolve the issue so I didn't have to keep calling over there cuz they won't return calls either but they did it for me to come look at the vehicle and buy it) They will defend any misleading, 100 % dishonesty, or fraudulent sales tactic and never look back. If you have any questions or concerns afterwards you better ask yourself or better yet go ask a qualify professional that will actually give you the correct answer versus the dishonest plays that they made whatever it takes the back of those plays up that's what you're going to get from the dealership I'm just saying just go elsewhere you don't have to deal with it when I went back over there to talk to them she wanted to know what my expectation was from coming over there as if I was wasting her time going over some things that she continued to lie about and there was no third party present from the dealership nor would she discuss any of these general questions that I had in the open room where other people were having sales done I didn't want to go back in the holding cell again just to get the same xx answers that I got before but I believe that's why she refused to talk to me elsewhere. If you want to take a stab at it and have your own experience to write about go for it but I can promise you that I will never ever ever ever hopefully think about them again they're not worth the renting the space in my head I will not go back for their free maintenance due to extreme lack of confidence in them as a whole More

I purchased a used Jeep form Niel Huffman Subaru five months ago and I am now sitting without a vehicle and a quote form Neil Huffman Honda (closest garage when needed towed) for 8k on a new clutch and t months ago and I am now sitting without a vehicle and a quote form Neil Huffman Honda (closest garage when needed towed) for 8k on a new clutch and transmission. I contacted Neil Huffman Subarus General Manager and he was quick to point out I DID NOT purchase the extended warranty. Yes, my fault. I was just hopeful that a major component would not fail on a car purchased only five months earlier. I want to point out they have no legal obligation to help me, just disappointed a vehicle with a major component failure was on their lot and there was no effort to offer any assistance. It is definitely a legal way to do business, just not one I would recommend. My advice, pay extra for the extended warranty and DO NOT assume the used car you buy here will last longer than a few months. I have learned my lesson for sure. The sales staff were very good. More

I would not deal with them again. Went in with cash to buy a car that was priced no haggle at $5950 they said, offered $6400 to include taxes but they wanted another $800 to buy it. I Went in with cash to buy a car that was priced no haggle at $5950 they said, offered $6400 to include taxes but they wanted another $800 to buy it. If it is listed $5950. Let me buy it for that plus tax. More

Just drove home my new WRX. Negotiating with Jay and Deontae was truly hassle-free. Paperwork was ready to go and Deontae is a true professional. I have already recommended d Negotiating with Jay and Deontae was truly hassle-free. Paperwork was ready to go and Deontae is a true professional. I have already recommended dealership to family and friends! More

Leilani Hart was amazing and helped us get the best deal and had all the paperwork ready to sign when we got there. I will definitely be back as she gave us a great deal on a 2020 Honda civic and had all the paperwork ready to sign when we got there. I will definitely be back as she gave us a great deal on a 2020 Honda civic More