Nationwide INFINITI of Timonium

Buying my vehicle at Timonium Infinite was enjoyable. Everyone at the dealership was helpful, friendly and informative. My daughter also purchased a vehicle there and I hope to have my son purchase one w Everyone at the dealership was helpful, friendly and informative. My daughter also purchased a vehicle there and I hope to have my son purchase one when he's ready. I would definitely go back in the future. More

"VERY SATISFIED" All the employees I came in contact with at Nationwide Infinity were very pleasant and mannerly. Mike Roggio is always kind and pleasant to work with All the employees I came in contact with at Nationwide Infinity were very pleasant and mannerly. Mike Roggio is always kind and pleasant to work with and have you in and out in a timely manner More

Excellent Dealership! Love this dealership & the friendly, knowledgable service staff. Very accommodating. Will never go anywhere else! They always (ESP Dave Reicht) take e Love this dealership & the friendly, knowledgable service staff. Very accommodating. Will never go anywhere else! They always (ESP Dave Reicht) take excellent care of me. The owner Brandon is very fair and always a pleasure to see. More

TOTALLY HAPPY AND SATISFIED SALES WOMAN CALLED ELIZABETH WAS SO KIND AND CARING TO MAKE ME FEEL AT EASE AND COMFORTABLE ALL THE TIME. MORE IMPORTANT, SHE WAS VERY VERY COOPERATIV SALES WOMAN CALLED ELIZABETH WAS SO KIND AND CARING TO MAKE ME FEEL AT EASE AND COMFORTABLE ALL THE TIME. MORE IMPORTANT, SHE WAS VERY VERY COOPERATIVE AND HAD AN EXCELLENT ATTITUDE TO LISTEN TO ME. THANKS. More

Nationwide Infiniti is the worst service dealership. Nationwide Infiniti is the worst service dealership I’ve ever visited. Thankfully after my last visit, Infiniti Customer Care recommended JBA Infiniti Nationwide Infiniti is the worst service dealership I’ve ever visited. Thankfully after my last visit, Infiniti Customer Care recommended JBA Infiniti and I was thoroughly impressed with JBA’s service department. Even though Nationwide is closer to me, JBA Infiniti is my new service center and I’ll never have to set foot in Nationwide Infiniti ever again. For my first service visit at Nationwide Infiniti, I scheduled my 26,000 mile service online. I also requested that a rattling sound from a wheel be inspected. In the online appointment form, I posted a youtube video that I filmed reproducing the rattling noise. When I arrived at Nationwide Infiniti and waited about 10 minutes for someone to help, they had no knowledge of my online appointment. After sitting down with Joe Deck, the service representative, I was asked to return to my car to retrieve the registration. I suppose he didn’t write down the VIN when he started my appointment. I’ve never had to present my registration at any dealer, quick lube shop, etc. ever before. I asked Joe Deck if they price matched JBA Infiniti’s price for the same service and he told me, “No, but you can take your car there instead.” A simple, “No, sorry” would have been nicer. Against my better judgment, I returned to Nationwide Infiniti about 10 months later for a warranty issue regarding my SiriusXM antenna losing signal constantly. When I set up the appointment over the phone, immediately I was told that satellite signal is sometimes lost. At Nationwide Infiniti, you never get the feeling that the customer is right. After having to explain myself, I set up the appointment. Since my expectations were so low with Nationwide, I made videos showing the constantly dropping SiriusXM signal in various parts of my daily travels. Nationwide could not reproduce the issue. I showed the technician the videos in all different parts of Baltimore and Harford counties dropping signal. He stated that he could not reproduce the issue and didn’t know why the signal drops in other areas. When I was handed the invoice showing that no work was preformed, the customer name and contact information was for a completely different person. Not a misspelling, but someone else entirely with a different address and phone number. Nationwide Infiniti did not even know my name after 2 service appointments. Immediately, I called Infiniti Customer Support. A regional representative contacted me and set up an appointment at JBA Infiniti. JBA Infiniti are professional, courteous, provided a loaner and were able to reproduce the issue. They replaced my SiriusXM antenna and my signal has been 100% solid since. I can’t say enough great things about JBA Infiniti compared to Nationwide Infiniti. If Nationwide Infiniti is your local retailer, do yourself a favor and make the extra drive to JBA Infiniti. It’s well worth it. Even the regional Infiniti representatives recommend JBA over Nationwide. More

Total package experience! Everything you need and want from a dealership is offered. Personable salesman and a manager that took time to meet the customer. Salesman explored a Everything you need and want from a dealership is offered. Personable salesman and a manager that took time to meet the customer. Salesman explored a few vehicles with me while offering information and guidance about every aspect of the cars regarding features, ratings and pricing. I was able to trade in my old vehicle and leave with a brand new car from the showroom floor that included everything I could ask for including a negotiated price. But even after the sale was complete, the dealership did not stop the excellent service. My salesman sat in the new car with me to review the features included and made sure I was comfortable before I drove away. It was a great buying experience. More

Positive experience with professional salespeople Over the years, I was lucky enough to buy many new cars. This experience was exceptional out of them all. Gary, the salesman, was very knowledgable, i Over the years, I was lucky enough to buy many new cars. This experience was exceptional out of them all. Gary, the salesman, was very knowledgable, immediately showed us what we wanted to see, made us aware of the extent of our options. His manager, Brandon, was extremely helpful in finalizing the deal, and within a few hours, we left with a new car. More

Classy and low pressure. The environment was classy, friendly and low key. One would almost feel at home here. Too often in this industry sales people aren't as well trained The environment was classy, friendly and low key. One would almost feel at home here. Too often in this industry sales people aren't as well trained as they should be. The industry stills ails from high pressure tactics at some locations however, this isn't one of those. My hat is off to the folks at Nationwide for making an Infiniti purchase a fun and exciting experience. Just the way it should be. More

Great experience I found the the Infiniti I bought online. I live in Virginia and dealt with the dealership primarily over the phone and by email. The dealership offer I found the the Infiniti I bought online. I live in Virginia and dealt with the dealership primarily over the phone and by email. The dealership offered to drive the car to me (3 hours away), which they did on a Saturday. The price was several thousand dollars lower than the same car at a different dealership I visited in Virginia. Great service. Ask for Elizabeth in sales. More