Nationwide INFINITI of Timonium

HORRIBLE SERVICE This was the worst customer service I have ever experienced. I pay for prepaid service in my financing that they tried to charge me for. My prepaid se This was the worst customer service I have ever experienced. I pay for prepaid service in my financing that they tried to charge me for. My prepaid service includes cleaning and a loaner. They did not have a loaner for me even though I called twice to verify that they would, and I put that request in the comments when I made my appointment. They finally gave me a Nissan Altima after I had to explain my need to go to work multiple times; and they acted like they were doing me a favor. They charged me an insane amount for breaks, and they kept my car for two full days. I dropped it off at 9:30 and at 4:30 they had not called with ANY update, so I did. They had not even looked at it or bothered to let me know they wanted to keep it overnight. When I asked whether it would be ready the next day and expressed concern, because I work full time and have two kids to drive around and would have to work picking it up into my schedule, they said that I was lucky to have "free car" to drive around. When I finally picked it up after paying thousands of dollars, they had not cleaned it all. The inside was dirty. I have photos. The windows looked like they had been rubbed with a wet, greasy rag. They did not even look at the items I asked (the trunk will close on you, something is wrong with the sensor). It was opening and closing at the pick-up, and they just shrugged even after I asked them to look at it. The car is under warranty. I think the pre-paid service just makes them treat you horribly. NEVER GO HERE. I would have filled out the customer service survey and made these complaints privately. They called and left me a message saying they were going to send one and never did. I even called and asked to have it sent. Never got it, so I am sharing here. More

The general sales manager Sam and his sales person Cyndy were wonderful. Helping in every way they could from financing to trade value to cleaning up my new car. were wonderful. Helping in every way they could from financing to trade value to cleaning up my new car. More

Worked with Bobby to purchase a used infinity QX60 after going to alot of other dealers. He and all the other employees were friend fast and efficient. Smooth buying process. Worth the trip from Pennsylvani going to alot of other dealers. He and all the other employees were friend fast and efficient. Smooth buying process. Worth the trip from Pennsylvania. More

Took my Q60 Infiniti convertible in back in July 2019 . They replaced an elastic strap that had broken on the top . I was told the repair would cost me $400 but since the warranty had just expired in June They replaced an elastic strap that had broken on the top . I was told the repair would cost me $400 but since the warranty had just expired in June they wouldn’t charge me . Fast forward two months later same strap broke now my cost is $4000 . I would have rather paid the $400 and had it fixed right the first time . This is very poor customer service. The car is in excellent shape and although I’m the second owner it only had 28,000 miles at the time I purchased it and now has 32,000 . Way to stand behind you product Infiniti. You guys just lost more the one customer, Sincerely William Huffman More

Nice car deep pockets I guess Front radar didn’t work I was told part will b 2000+500 labor My neighborhood mechanic straightened the bracket for 200 It’s like new Front radar didn’t work I was told part will b 2000+500 labor My neighborhood mechanic straightened the bracket for 200 It’s like new More

Our experience Sam the sales manager and Russell are sales agent were absolutely incredible I would highly recommend both of them the experience was top notch the cu Sam the sales manager and Russell are sales agent were absolutely incredible I would highly recommend both of them the experience was top notch the customer service is outstanding we did not have one bed experience with this dealership and I highly recommend it to anybody looking to purchase a vehicle More

Wonderful Transaction fro Start to Finish! Easy and seamless process! All my needs were met! Kind and helpful sales team! Excellent service from the salesperson, Khandi Cornish. I recommend Easy and seamless process! All my needs were met! Kind and helpful sales team! Excellent service from the salesperson, Khandi Cornish. I recommend this dealership!!! More

Wonderful facility friendly people seamless financing Walked in looking for 1 used and bought new based on all of the features the sales person was able to describe and demonstrate making the new one the Walked in looking for 1 used and bought new based on all of the features the sales person was able to describe and demonstrate making the new one the better choiceu More

Nationwide Infiniti service is excellent Recently had our Infiniti in for routine services and all items were taken care of quick, without any issues and car was brought back cleaned like br Recently had our Infiniti in for routine services and all items were taken care of quick, without any issues and car was brought back cleaned like brand new. Nathan took great care of us. Thank you for the great service. More

The service department is friendly. The service department is friendly and easy to set an appointment with. When you get there they are polite and take care of you right away. I also app The service department is friendly and easy to set an appointment with. When you get there they are polite and take care of you right away. I also appreciate the ride they give me to work when I drop my car off. More