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National Subaru

Jacksonville, NC

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48 Reviews

2406 N Marine Blvd

Jacksonville, NC

28546

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48 Reviews of National Subaru

September 08, 2014

Truly outstanding! The best way to review this dealership is to say that our 2015 Subaru Forester is the third vehicle we have purchased from these folks. We keep comin More

by knife6275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Brown, Rusty Butler
August 09, 2014

Return customer Vinny did a great job of informing me all about my Subaru. Answered all my questions and got me a great deal. The buying experience was great. I fe More

by gunny93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 08, 2014

Thank You National Subaru We picked up our new 2015 Subaru Outback Premier this morning and we can just can't say enough positive things about our experience. The price was rig More

by harryk1129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew James
Aug 11, 2014 -

National Subaru responded

On behalf of our entire staff, we'd like to thank you for taking the time to review our Dealership. Your comments will be shared with Eric and our management staff. We look forward to seeing you at our Dealership and welcome the opportunity to be of service to you.

July 02, 2014

one stop shop looking for a specific suv. National had several choices where others only one or two at most. Corey was friendly not to in your face. was honest dire More

by kismet221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
corey carlson
June 30, 2014

Got what we wanted The dealership worked very hard to get out exact car. There was never any pressure. Very friendly, informative and professional. After our first visit More

by zimmerjg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Chil, Josh Jones
June 26, 2014

Second vehicle purchased from this dealer! Although I loved my 2012 VW Tiguan we decided to upgrade to a bigger car. Randy Brewer sold us the Tiguan two years ago and we ended up buying a 2014 More

by Mags13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Brewer
June 21, 2014

Bad business practices Upon seeing an outback on their website my husband visited the dealership to test drive the car and settle on price. They settled on a price but coul More

by annrcole
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie Yates
Jun 23, 2014 -

National Subaru responded

We must apologize for the confusion but we do have 3 store locations. Customer initially inquired at our VW store and was quoted a price but vehicle was not available at the time. Customer was informed when the vehicle would be at this store but never committed to purchasing the vehicle. Customer contacted one of our other store locations, perhaps by mistake, and informed the Sales Consultant that he was coming in to purchase the vehicle; however, the Sales Consultant at that store had no idea who this customer was. The Sales Consultant at that store came to our VW Store and took the vehicle back to his store, waiting for the customer's arrival. While waiting for the customer to arrive and no commitment to purchase the vehicle, another Sales Consultant at that store sold the vehicle to another customer. It has always been our policy that no vehicle will be held for a customer without a deposit of some type, indicating a commitment to purchase. All deposits are completely refundable in the event the customer changes his/her mind. We do regret this current situation and it could've been avoided if communication had occurred between the customer and the original Sales Consultant.

June 15, 2014

Great time purchasing new vehicle I had been emailing Randy Brewer since I found a black Subaru Forester on line at National Volkswagen Subaru. The vehicle I was looking at was not at More

by barbmcavoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Brewer
June 15, 2014

Greatest Sales Consultant Award: COREY CARLSON!! Corey Carlson is by far the best sales consultant I have ever had the pleasure of working with. His honest, truthful, trusting, and exceptionally frie More

by canseco715
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Carlson
May 19, 2014

New car purchase Matthew Showed us all the models we wanted to see and made it an easy purchase experience ! Very knowledgeable, professional and friendly . We would r More

by budman0509
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Carey
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