National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with National Automotive Group. We are delighted to hear that you consistently receive excellent customer service from our professional and courteous staff. At National Automotive Group, we strive to provide top-notch service to all our customers, and we are thrilled that our team has been able to meet your expectations. Keeping our customers informed and updated throughout the service process is a priority for us, and we are glad to hear that you have been satisfied with our communication efforts. Your feedback serves as a great source of motivation for our team as we continue to uphold our commitment to delivering exceptional service experiences. We truly value your business and appreciate your trust in us for your vehicle needs. Thank you once again for your kind words and for choosing National Automotive Group. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback regarding your recent experience with National Automotive Group. We sincerely apologize for the inconvenience you encountered while attempting to schedule an appointment with us. We understand the frustration of not being able to reach us by phone despite your persistent efforts. This is certainly not the level of service we aim to provide, and we regret any inconvenience this may have caused you. Your feedback is invaluable to us as we continuously strive to improve our communication channels and ensure that all inquiries are promptly addressed. We have taken your comments seriously and have already implementing measures to address the issue of missed calls and delayed responses. We sincerely appreciate your patience and understanding in this matter. Please know that your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a more seamless experience for all our customers moving forward. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your glowing review of National Automotive Group, and specifically for recognizing Kitrell's exceptional service! We're thrilled to hear that Kitrell went above and beyond to ensure your experience with us was outstanding. Providing exceptional service and keeping our customers informed every step of the way are top priorities for us at National Automotive Group, and it's fantastic to hear that Kitrell delivered on both fronts. We'll be sure to pass along your kind words to him. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing National Automotive Group, and we look forward to serving you again soon!

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the dissatisfaction you experienced with our service department. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration caused during your recent visit. At National Automotive Group, we are committed to delivering exceptional customer satisfaction, and we are disappointed to learn that we did not meet your expectations on this occasion. We understand the importance of thorough and efficient service, particularly when it comes to warranty repairs. Regarding the warranty paint work on your Jeep, we apologize for the additional problems that arose after the service and for the delay in completing the repairs. We have attempted to take full responsibility for issues that were caused by us and some that were not. Additionally, we appreciate your diligence in providing information regarding the decals, and we apologize for any inconvenience caused by the need to verify their origin. We want to assure you that although the decals were not factory-installed, we have covered the associated costs as a gesture of goodwill. Our priority is to ensure that your vehicle receives the necessary attention and that you are fully satisfied with the outcome of our service. We value your business and the opportunity to address your concerns. Please don't hesitate to reach out to us directly so that we can discuss your experience further and work towards a resolution that meets your satisfaction. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your glowing review of National Automotive Group! We're thrilled to hear that Darrell Graham provided you with truly exceptional service during your recent visit. At National Automotive Group, we hold ourselves to the highest standards of professionalism and customer care, and it's wonderful to know that Darrell exemplified these qualities during your experience with us. Going above and beyond for our customers is what we strive for, and we're delighted to hear that Darrell exceeded your expectations. Compassion and professionalism are integral to our approach, and we're glad to hear that Darrell demonstrated these traits throughout your interaction. Thank you for choosing National Automotive Group for your automotive needs. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help.

National Dodge Chrysler Jeep Ram responded

We are deeply disappointed to hear about the subpar customer service experience you encountered during your recent interaction with National Automotive Group. Your feedback is extremely concerning to us, as providing exceptional customer service is a top priority for our team. Please accept our sincerest apologies for the frustration and inconvenience you experienced as a result of our failure to follow through on our promises to call or text back in a timely manner. We understand the importance of effective communication and the impact it has on your overall experience with us. We take your feedback seriously and are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We have already initiated a review of our communication processes to identify areas for improvement and ensure that all customer inquiries are promptly and effectively handled. Additionally, we understand the frustration of having to call multiple times without receiving a response. This is not the level of service we aim to provide, and we apologize for any inconvenience this may have caused you. We value your business and the opportunity to serve you, and we want to make things right. Please accept our invitation to reach out to us directly so that we can address any outstanding concerns and work towards resolving them to your satisfaction. Thank you for bringing this matter to our attention. Your feedback is invaluable as we strive to continuously improve our service delivery and exceed the expectations of our customers.

National Dodge Chrysler Jeep Ram responded

We would like to thank you for taking the time to leave us your feedback. We are over the moon to hear that Brian was able to get you in the vehicle that you wanted! Customer Satisfaction is a priority with us and are glad to hear that we were successful. Thank you for your business and please feel free to reach out to us should you need our assistance in the future.

National Dodge Chrysler Jeep Ram responded

We would like to thank you for taking the time to leave us a review. Here at National Automotive Group, we strive to provide our customers with the very best service possible. We are overjoyed to hear that Johnathan listened and responded to your needs and was able to find a vehicle that suited your needs and budget. We thank you for your business and look forward to working with you in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for your positive feedback, Colin! We are glad to hear that Kitrell has been providing excellent service for your truck and keeping you informed about necessary and upcoming services. We appreciate your loyalty and look forward to continuing to serve you

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the distressing experience you encountered following your recent oil change at National Automotive Group. Your feedback is deeply concerning to us, as it goes against the high standards of quality and service we strive to maintain. We understand the frustration and inconvenience caused by discovering oil leakage and observing that the oil appeared unchanged. Rest assured, we take such allegations very seriously, and we have already taken steps to address this matter promptly. Our Service Manager, Darrin Howard, has been informed of your situation and should have already reached out to you to offer assistance. We understand the importance of thoroughly inspecting all aspects of the service provided, including the oil filter replacement, to ensure that such issues do not occur. Darrin should have extended an offer to check the filter and all related components to identify any potential issues, such as residual oil or incorrectly installed filters. Furthermore, we understand the importance of cleanliness and maintaining the integrity of your vehicle. In addition to checking the filter and related components, we would like to offer to clean the entirety of the underside of your vehicle to address any residual oil or debris that may be present. Your satisfaction and trust are of the utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Please do not hesitate to contact us directly so that we can arrange for the necessary inspections and any further assistance you may require. Once again, we apologize for the inconvenience and frustration this has caused you. We value your feedback and the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to regain your trust and confidence in National Automotive Group.