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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
832 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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832 Reviews of National Dodge Chrysler Jeep Ram

August 29, 2023

The sales rep Axel worked very hard to make this sale, I'm not easy to sale. More

by humphreystharoplis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel Tehuotzil-Arroyo was the sales Rep. I will give him 5 stars and more if posible.
Aug 30, 2023 -

National Dodge Chrysler Jeep Ram responded

We greatly appreciate you taking the time to share your positive experience with National Automotive Group. Your feedback, especially the recognition of Axel Tehuotzil-Arroyo's hard work, is incredibly valuable to us. It's wonderful to hear that Axel went above and beyond to meet your needs. His dedication to providing outstanding service is truly commendable. We're honored by your 5-star rating and your kind words. We'll be sure to pass on your feedback to Axel and the rest of our team. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If there's anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out. We're here to assist you. Once again, thank you for choosing National Automotive Group and for recognizing Axel's exceptional service. We look forward to serving you again in the future.

August 29, 2023

Treated like a good friend not just a customer. The service dept. Is very responsive More

by PNTHOMPSON54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Quentin Graham
Aug 30, 2023 -

National Dodge Chrysler Jeep Ram responded

We want to extend our heartfelt gratitude for sharing your positive experience with National Automotive Group. Your review, highlighting the personal touch and responsiveness of our service department, means a lot to us. At National Automotive Group, we strive to make every customer feel like a good friend rather than just a customer. Your feedback validates our commitment to creating a warm and welcoming atmosphere. It's our pleasure to serve you and build lasting relationships. Our service department takes great pride in being responsive to our customers' needs. Your acknowledgment of their efforts is truly appreciated. We will continue to work hard to maintain and exceed these standards. Should you ever require further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your automotive needs are met promptly and professionally. Once again, thank you for choosing National Automotive Group, and for considering us as your trusted automotive partner. Your trust and loyalty are greatly appreciated.

August 29, 2023

The employees here are very professional, open and honest, and my experience was awesome! I don’t know how everyone else feels, but I’m stuck on this particular dealership! Happy camper! More

by FIRSTLADYRMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Aug 30, 2023 -

National Dodge Chrysler Jeep Ram responded

We are overjoyed to receive your fantastic review of your recent experience with National Automotive Group. Your kind words and enthusiasm truly made our day! It's wonderful to hear that you found our employees to be professional, open, and honest. These qualities are at the core of our values, and we're delighted that they shone through during your visit. We understand that choosing a dealership is an important decision, and we're honored that you've chosen us as your preferred choice. We're equally excited that you're "stuck" on us! Our team is dedicated to providing exceptional service to keep our valued customers like you happy. If there's anything more we can do to enhance your experience or if you have any questions or needs in the future, please feel free to reach out. We're here to assist you every step of the way. Once again, thank you for your wonderful feedback and for being a part of the National Automotive Group family. We look forward to continuing to serve you with excellence.

August 23, 2023

Axel was great to work with and did his best to find value in our old automobile that would support our target number for a payment. More

by tammieannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel
Aug 23, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear Tammieannon, We sincerely appreciate you taking the time to share your feedback about your recent experience with National Automotive Group. Your opinion is invaluable to us, and we are delighted to hear that Axel provided you with excellent service. Axel is an integral part of our team, and we're pleased to learn that he went above and beyond to assist you in finding the best value for your old automobile while meeting your payment target. Customer satisfaction is our top priority, and feedback like yours reaffirms our commitment to delivering exceptional service. If you have any further comments or suggestions on how we can improve, please don't hesitate to share them with us. We are constantly striving to enhance our services to meet and exceed our customers' expectations. Once again, thank you for choosing National Automotive Group. We look forward to serving you in the future and hope to continue exceeding your automotive needs.

August 22, 2023

Service department at National Dodge is outstanding. Professional staff that go out of their way to assist you and help to make your stay as pleasant as possible. More

by bob steele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Aug 23, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear Bob Steele, Thank you for taking the time to share your feedback regarding your recent visit to National Dodge's service department. We are thrilled to hear about your positive experience and appreciate your kind words. At National Automotive Group, we take great pride in our commitment to providing exceptional service, and it's wonderful to hear that our service department met your expectations. Our professional staff is dedicated to going above and beyond to assist our valued customers, and your feedback serves as a testament to their hard work and dedication. We understand that having your vehicle serviced can sometimes be an inconvenience, and our team's efforts to make your stay as pleasant as possible are indicative of our customer-centric approach. We will be sure to pass your compliments along to the service department staff, as they will be delighted to hear about the impact they've had on your experience. If you ever have any further feedback or need assistance with your automotive needs in the future, please don't hesitate to reach out. Your satisfaction is our ultimate goal, and we're here to assist you every step of the way. Once again, thank you for choosing National Automotive Group for your service needs. We look forward to serving you again in the future.

August 22, 2023

Always a pleasurable experience from the start, being remembered and greeted to checkout. I always feel valued. More

by AYKILLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Aug 22, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear AYKILLAH, Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that your visits to our establishment have consistently been pleasurable, from the moment you're greeted to the time you complete your transaction. It's truly heartwarming to know that our efforts to create a welcoming and memorable experience for our customers are being noticed and appreciated. Your kind words reaffirm our commitment to providing exceptional customer service and making every interaction meaningful. We value your continued support and loyalty. If there's anything more we can do to enhance your experience or if you have any suggestions, please don't hesitate to reach out. We look forward to serving you again and continuing to make you feel valued on every visit. Thank you for choosing us as your automotive destination!

August 22, 2023

Jessica was amazing and helped me clearly and precisely in finding the perfect truck for my family and I absolutely recommend working with her if you go and buy a vehicle from national More

by AJOHNSO511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Jessica Chinnock
Aug 22, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear AJOHNSO511, Thank you so much for taking the time to share your positive experience at National Automotive Group! We are thrilled to hear that Jessica provided you with amazing service and helped you find the perfect truck for your family. Jessica is indeed a valuable member of our team, known for her dedication and expertise in assisting our customers. Your kind words serve as a testament to her commitment to ensuring our customers have a seamless and enjoyable car-buying experience. We truly appreciate your recommendation and your trust in National Automotive Group. We are committed to delivering exceptional service and helping our customers find the right vehicles that meet their needs. If you ever have any more questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you and your family again in the future. Thank you for choosing National Automotive Group!

August 21, 2023

Gabby handled all of aspects of ordering very professionally the best experience with sales person ever More

by richungard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Madison Cooper, Gabrielle Gomez
Aug 21, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear richungard, Thank you for taking the time to share your feedback with us. We're delighted to hear about your positive experience with Gabby during the ordering process. Providing a professional and top-notch customer experience is our priority, and it's wonderful to know that Gabby exceeded your expectations. We're proud to have Gabby as part of our sales team, and we'll make sure to pass along your kind words to her. Your feedback motivates us to continue delivering the best service to all of our customers. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We're here to ensure your satisfaction throughout your entire ownership experience. Thank you for choosing us, and we look forward to serving you again.

August 18, 2023

Great job as always. Loaner car. And timely service. Oil change and tire rotation. Very nice More

by clh_luxflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Aug 18, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear clh_luxflooring, Thank you for taking the time to share your positive experience with us at the National Automotive Group. We're thrilled to hear that you had a great visit and were pleased with the service provided. Our team is dedicated to delivering top-notch service, and we're delighted that your oil change and tire rotation went smoothly. It's wonderful to know that you found our loaner car option convenient and that our service was timely. We understand the importance of minimizing inconvenience for our customers, and we're pleased that this aspect of your experience met your expectations. Your kind words and positive feedback are truly appreciated. We value your trust in our services and look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Thank you once again for choosing National Automotive Group for your automotive needs. We're here to provide excellent service every step of the way.

August 18, 2023

Corrected previous mech mistake - he overtightened oil plug and they had to fix. They did More

by motorradmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Aug 21, 2023 -

National Dodge Chrysler Jeep Ram responded

Dear motorradmark, Thank you for taking the time to leave a review and share your recent experience with us. We truly appreciate your feedback, as it helps us improve our services and provide a better experience for our valued customers. We apologize for the inconvenience you experienced due to the previous mechanic mistake regarding the over-tightened oil plug. We understand how frustrating such issues can be, and we're grateful for your patience and understanding in allowing us the opportunity to make things right. Our team takes pride in their work, and we're pleased to hear that we were able to rectify the situation and resolve the issue to your satisfaction. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service. If you have any further concerns or need any assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Thank you once again for your feedback and for choosing us for your automotive needs.

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