Nate Wade Subaru

I traded my manual car for an Outback with 151,000 miles on it. They had completed about $1500 worth of repairs and general maintenance on the vehicle. I had noticed and pointed out to the sales person (C on it. They had completed about $1500 worth of repairs and general maintenance on the vehicle. I had noticed and pointed out to the sales person (Carla York) that the check engine light was on when I got ready to leave the lot. I knew I had bought the car with no warranty, so I figured I had to deal with it. A few days later I received a message from Nick Smith asking me how I liked the car. I told him I liked it, but was concerned about the check engine light, which had gone off, come on again, and shut off again. He talked to his manager and told me to bring it back in and they would take care of the problem. I made an appointment and came back, they replaced some hoses and the fuel pump, replaced a headlight and tighten a part that was rattling (almost $1000 worth of work) all with no charge to me! In all my life I have never had a company take such good care of me before and after the deal was done! If you are looking for a new or used car you would be foolish not to check with Nate Wade Subaru first. I do not plan on going anywhere else and will recommend them to everyone I know. Nick is the most caring sales person I have ever met. I trust him. Thank you so much Nancy Earnhardt Spring Creek, Nevada More

I was actually referred to Gentry by a friend. I got in contact with Gentry by email and right from the start he was friendly and professional. He answered all the questions I kept having and was proactive contact with Gentry by email and right from the start he was friendly and professional. He answered all the questions I kept having and was proactive in getting me answers to questions I hadn't even thought of yet. He actively looked for options for me until I fell in love with a 2009 Saab 9-3 Sport Turbo. After I honed in on this one, he actually went out and took more pictures of it and sent them to me to get an even better look at it. He held the car for me and it was right there waiting with my name on it when I arrived. He was absolutely zero-pressure, and made me feel like I was truly in control of the situation. The facility was great, they had an internet cafe, free drinks and fruit as well. I felt comfortable the whole time and ended up driving away in that Saab. I would definitely recommend Gentry Mikesell if you are looking at getting a new car! More

Very low key approach, no hard sell. Very clear in presenting price options and how models differ. Very flexible with arranging times for me to test drive and discuss cars. This was a very straight presenting price options and how models differ. Very flexible with arranging times for me to test drive and discuss cars. This was a very straight forward experience and I very much appreciate that. More

This was by far the best experience I've had buying a car. Carla was very quick to respond with inventory information Nick was laid back and helpful. I love my car! car. Carla was very quick to respond with inventory information Nick was laid back and helpful. I love my car! More

The sales experience as great. Brock and Nick were awesome to work with and Erin was great and patient as she reviewed the technical details of the car. The closing process was the worst process of th awesome to work with and Erin was great and patient as she reviewed the technical details of the car. The closing process was the worst process of the transaction. I understand it has to happen, but I felt pressured to add additional services and packages. In the end it all worked out, but it wasn't a good experience. More

We had a good experience at Nate Wade Subaru... we did not feel pressured and we were given the time we needed to make or own decision. not feel pressured and we were given the time we needed to make or own decision. More

Nick was great to work with, he showed us what we could buy the car for then sent us on a test drive. Told us to take our time and check the car out to make sure it was what we wanted. When we got back and buy the car for then sent us on a test drive. Told us to take our time and check the car out to make sure it was what we wanted. When we got back and told him this was the car he immediately got the paperwork in and got the car ready. The only thing negative about the whole process was the 1.5 hours it took to get out of the dealership after we decided on the car. Make sure you have lots of time. More

We received friendly service from knowledgable people. There were no bad surprises and no price haggling since we went through Costco. The service from all three of the folks was very good. Each knew th There were no bad surprises and no price haggling since we went through Costco. The service from all three of the folks was very good. Each knew there job well and were courteous and friendly. More

I have to say, their service shop is potentially the worst I've ever gone to. Shortly after our 45000 service we started having engine problems, only to find that the air filter had not been changed sin worst I've ever gone to. Shortly after our 45000 service we started having engine problems, only to find that the air filter had not been changed since we purchased our Forrester in 2005. The service that they supposedly offer includes a air filter change every 15000 miles. The lack of air filter cost us several hundred dollars of additional parts and labor to correct the damage caused as a result. After contacting them to complain about the issue, they offered us a discount on our 60000 mile maintenance that they might be able to right the wrong. During this maintenance the technician found issues that have never been issues with any other car I have owned, even at 180,000 miles. The old parts did not show any signs of wear, and the oil that was on them (which was supposedly leaking) looked new. -- Edit -- After posting this review, I was contacted by Kirk Schneider, Owner of Nate Wade Subaru. After a few phone calls, and an eventual meeting at Nate Wade along with his Service Manager, Richard Beeler, they were deeply apologetic about the unfortunate events that had transpired. The fact that Kirk takes enough pride in his dealership to contact an angry customer and his willingness to make things right says volumes about the character of the owner, and by extension the dealership. If you ever have a problem with this dealership, bring it up with them. They are willing to fix your problem! More

Carla had been talking with me via emails for a week or so while I made my decision. She was attentive and helpful. Paul was also great helping me with financing so while I made my decision. She was attentive and helpful. Paul was also great helping me with financing More