Nashville Subaru

Cross threaded lug nuts then refused to take responsibility despite documentation showing they were at fault. responsibility despite documentation showing they were at fault. More

the receptionist was nice, very kind person. I waited, but not a huge amount of time. one problem with the dealership itself. need to have snacks, & decaf coffee. get a keurig, that way everyone I waited, but not a huge amount of time. one problem with the dealership itself. need to have snacks, & decaf coffee. get a keurig, that way everyone can have what they want., get an asortment that includes hot chocolate. a variation of snacks. from health bars to chips & such, the building was clean, get the amneties up & running. a question below, communication from the service department. there Was no communication between them & myself. next question, how was the quality of their work. they did a once over, fluids, tires. the low pressure tire icon is still on on the dash. the rep told me to go over 45mph & it'l go off. it hasnt gone off. so thats a red mark on your service dept. More

Courteous, gave full details of each car, answer all questions, was patience, professional. Provided a welcoming experience. Was unlike previous car dealership. Was respectful and not pushy. Would reco questions, was patience, professional. Provided a welcoming experience. Was unlike previous car dealership. Was respectful and not pushy. Would recommend dealership to everyone. More

Loved our salesman Kyle! He was so helpful and super nice! Also, very knowledgeable! Thank you! He was so helpful and super nice! Also, very knowledgeable! Thank you! More

I came to have my car serviced at the downtown Nashville Subaru location, which included tire rotation. My tire pressure was low when I came in, and this was not addressed by the Subaru repair man despite t Subaru location, which included tire rotation. My tire pressure was low when I came in, and this was not addressed by the Subaru repair man despite the low tire pressure warning light that was on. I tried calling to speak to someone about this. I was told the car repair man would be paged and call me back, but that never happened. Therefore, I had to come back into the dealership to have the low tire pressure taken care of, because no one would call me back. I was contacted by a woman from customer service named Meliyah and I told her that I never got a call back from the repair man which was frustrating. She invalidated my experience, yelled at me and accused me of having an attitude. I was very shocked and upset. My one year old baby was crying in the background. This was a really bad experience. Meliyah was extremely unprofessional on the phone with me, which kind of defeats the purpose of ensuring good customer service. I hope that this will be addressed by her supervisor. More

This dealer, and specifically the service manager was very attentive and knowledgeable the problem. Thank you for your help. very attentive and knowledgeable the problem. Thank you for your help. More